“Received the roses, but they didn’t send the flowers anonymously as I had requested in the notes. Plus since I purchased the roses they offered a free card with a custom message. I wrote a message and when they sent the flowers they didn’t include the card and when I contacted support they just told me there’s nothing they can do. They told me to just forward the email with the bill that has the message that’s supposed to be written on the card. Terrible service. Didn’t even want to ship the card to make up for it.”
“The presentation is not as good as the picture. I ordered 2 bouquets but they were wrapped differently and one of them was missing a plastic which is between the paper and the flowers. Without it, the paper is kind of moist and wet. I will not order from this store anymore. Not much reliable at all.”
“I placed an order for same day delivery. They accepted the order and provided me with tracking of the order.
6.5hrs later I find out they can't do it. It's been pushed to next day delivery. When I try to find out why, emails come back it's past 11am est time so it's next day.
I asked why didn't their system say so or give me options to change the order. I asked for money back amd they wouldn't give it to me. I had to get my bank involved because the indiffby Valerie the Manager on the emails is not acceptable. Not once did they try to pick up the phone and speak to me or try to work things out. Not once was there any customer service used. I was blamed for placing the order. Horrible customer service”
“They delivered chocolates to a friend covered in nuts when she has a severe allergic reaction. These were ordered by her daughter in the UK. Customer service has been none existent.”
“They sent me a completely different bouquet than the one I ordered and when I approached customer service, they said per their policy they have the right to substitute any and all blooms without notifying the customer first. So if you have a specific look or type of bloom in mind, beware that you might get something completely different!”
“The flowers were lovely however, the delivery was scheduled for valentines day and they ended up coming the next day which is obviously not ideal especially with a 20$ delivery fee... Then when I contacted them to be reimbursed for the fee they were not accommodating.”
“I ordered a plant arrangement, bananas, green grapes, red grapes, chocolate covered strawberries and lemon squares. I received an assortment of small potted plants, lemon squares and chocolate covered icing that were in the shape of strawberries. When I questioned it they said they substituted all the fruit for the chocolate covered sugar because I was having it delivered outside of the GTA and they couldn’t deliver fresh fruit.”
“Failure to deliver on date of delivery, delivered 2 days late. Refusal of refund, and Rude CS staff. Claiming you just paid to have good delivered to an address, and not on a specified date, despite having an email confirmation that you selected delivery on a specified day of your choosing.”
“Poor poor service. I ordered flowers to be delivered to my wife's work for Valentine's Day. I rarely do this, like once in every 8 years, so I thought to surprise her this year as we are going through some stressful home renovations. So the order was placed, delivery set for Feb 14th along with before 1 PM as she works 7 AM to 3 PM. The flowers did not arrive. I called and left 2 voice messages. No call back. The tracking system kept saying "order will be assigned soon".
February 15th. Still no delivery. I called the number again. Still no call back.
I sent two emails to a couple links I found on their website. One for order status. The second for lost or damaged item. Again, no one got back to me.
More searching around, which is ridiculous that there is so much navigating with so many different email links, and I found a customer service email. I sent a polite email despite how unhappy I was with everything; you get more bees with honey than vinegar, right. I got a reply within a couple hours. Semi-helpful email but lacking any apology to the situation. Why do they have a "pick the delivery date" option when obviously they cannot keep it? I'm reading others recent reviews who have also had similar issues.
So to add to this all, around 8 PM on the night of the 15th, I get a phone call from the courier driver. He is at my wife's work, looking to deliver the flowers. There is no one there and he isn't sure what to do. He asked for our home address to deliver them in a few hours, remember it's already 8 PM. I'm at work in west Mississauga, well away from our Toronto home, and my wife will be going to be very soon after 8. I know it isn't the courier driver's fault. He is just doing his job. We tried to work something out over the phone and he explained that he had many flower deliveries. I wonder how many angry customers there are with Toronto Blooms after this Valentine's Day?
The flowers did make it to my wife early this morning, two days after the scheduled delivery date. I am glad that they aren't wilted.
It may be another 6 to 8 years before I decide to send her flowers to the office again; but believe me when I say that I won't forget this s**t show with Toronto Blooms. I'm currently looking at how I can leave a Google review. I have gotten into the habit of leaving Google reviews, both praising great businesses and restaurants, and voicing out to the crappy ones. It's amazing how many people use Google reviews. I'm not sure how many people will use this site as it is a first for me.”
“Toronto Blooms is synonymous for Gross Incompetence.
Below is what I ordered and what was actually delivered, two days late (they were for a funeral) and one plant arrived dead because they shipped them via Canpar 4 days before they were delivered. Canpar is the same crappy courier company Walmart Canada uses.
I try to contact customer service by phone - no answer. Never any answer. No call-back either even though I left several messages.
Tried the "chat" feature on their website - received obvious automated responses. Was not speaking to a real person.
Finally contacted someone by email and this person had no interest in doing anything to resolve the problem. No apology, nothing. She kept trying to blame me. I chose "the wrong" shipping option (no I didn't). They don't deliver on weekends (yes they do). It's one "business day" delivery. Okay, so even if that's true, a) why did they send me confirmation of delivery for Sunday? And if it's one BUSINESS day delivery that would make it Monday and it wasn't delivered until Tuesday. But apparently it was still my fault.
I was finally told that if, when it arrived, there was a problem with the order, they would CONSIDER giving me a PARTIAL refund. Are you kidding me?? You don't deliver on time, you don't deliver what I ordered (you deliver something cheaper than what I paid for) and the plant arrives dead and you're going to CONSIDER giving me a PARTIAL refund ?? What kind of mickey-mouse company is this?
So as of today, Wednesday just before noon, nobody has responded to my request for a full refund. Total radio silence.
And btw, what was delivered, even if one had not arrived dead, is something that you can pick up at a grocery store for probably $20 each. They charged me close to $100 which, had they arrived on time, exactly what I ordered, and not dead, I wouldn't be complaining about because I do understand that ordering flowers through a florist costs way more than flowers at the grocery store.”
“I ordered a bouquet of rose chocolates and a tedy bear for my girlfriend on valentine's day. Dun not delivered. Customer service is also unreachable. Terrible company, I do not recommend it to anyone. It would have gone faster if I had sent it by Uber.”
“I placed an order for Valentine's Day flowers two days ago and have yet to receive them. To make matters worse, the tracking number they provided me with is completely wrong, making it impossible to determine the status of my order.
In addition to the significant delay, the customer service at Toronto Blooms is completely non-existent. Despite numerous calls and emails, I have been unable to get in touch with anyone at the company to inquire about the status of my order or to obtain a refund. It's clear that they don't care about their customers at all.
I would never recommend Toronto Blooms to anyone. Save yourself the hassle and find a different online flower shop.”
“Bloom takes on more orders than they can fulfill. They have a policy that suggests orders may be delayed due to 'volume of orders', which is clearly unknowable to the customer until after the order is placed and subsequently delayed. Don't use if you want any assurance of delivery.”
“To my surprise, the flowers actually did come in. As expected from reading the other reviews, the bouquet doesn't really look like the advertised photo since they can substitute different flowers for the ones they don't have. I ordered their Muted Grace Bouquet that consists of mainly irises and white roses. Only the white roses shown in the bouquet on the website was present, everything else was substituted with other flowers and greens. To which I say, if you don't have half the flowers that make up the bouquet, why bother having it on the website at all.
There are definitely quality issues with some of the flowers. When I was taking apart the bouquet (because I didn't like how the roses were hidden under all the fillers) I found some rotting leaves, not great. Some of the roses don't look freshly cut, in fact they look like they've been sitting in the dark for a week, with crispy edges and brown spots on the petals.
All in all, I wasn't extremely disappointed, but this is not worth the price point in my opinion.”
“Awful, just like all the other reviews, cannot get a hold of anybody!!!! I ordered flowers for Valentine’s Day for my girlfriend to her work, never arrived, & then finally we hear they arrived at 7pm… delivery driver was giving me attitude on the phone, I paid lots of money for this to be an absolute blow.
If I ever get a hold of them I’m going to demand for a refund, but that’s if I can get ahold of them. AWFUL!!!!!
DO NOT GIVE THEN YOUR BUSINESS, ALL REVIEWS ARE FAKE!!!!”
“I originally ordered from this company before reading regular reviews, as it was sponsored so it appeared first on my search.
Now I want to say first that my order did indeed arrive on the correct day and what I received was correct and in acceptable condition and presentation. Honestly, had I not needed to change my order, I would have never seen all the reviews and would have thought they did what I asked.
Based on my experience with them, these were the things that were not the greatest:
I was unable to get any type of customer service interaction. I was only really able to find their phone number for contact information, and when calling the number, the answering machine was (a little) suspicious. I had to select for a callback as there were not available agents each time I called, and there was no option to stay on the line to wait. The first few times, after I hung up, I was called immediately from a Vermont phone number from an automated machine telling me O was next in line, but the estimated wait time would just increase each minute by 1 minute.
Due to this and reading all these reviews, I quickly found a local flower shop to order a new bouquet and was expecting to essentially have my money scammed for this order. But to my surprise, my order arrived.
This is only my experience though.”
“I would not recommend purchasing from this company!! I ordered this bouquet for my girlfriend for Valentines day. Much to my suprise everything was wrong..
To begin they delivered it on the wrong day. The order arrived 3 days earlier from valentines day. When I asked to be delivered on valentines day.
Furthermore, read carefully at the terms when you purchase. As they are able to substitute anything from your order without your knowledge. The flowers my girlfriend recieved looked nothing like what I was promised. From the box to the flowers wrapping. I recieved a black box, and flowers wrapped in pink wrapping paper tied by party ribbon..
As well, the flowers were dying and 2 of the flowers were slightly pink not white.
Moreover, I added "gourmet chocolates" to my order. My girlfriend got a chocolate bar and chocolate covered pretzels. Told me chocolate wasnt mediocre with after taste and the pretzels were stale.
In the end, I requested a refund. Explained my disappointment and wasn't given one.
Final thoughts, this company does not pride itself on quality and its customers. If I wanted flowers that of which my girlfriend recieved. I would have purchased from a local store from where she lives or elsewhere. I feel robbed of my money and not only that. A special moment I would share with my significant other. There are so many other sites to purchase flowers from with integrity and the customers satisfaction in mind. Dont make the mistake from buying here. If there is a site that's a bit more expensive pull the trigger and buy.
A site I recommend is roseshire. They have a very cute Disney set I buy my girlfriend every year. They ran out of stock so I just thought I'd try something new. But in the end left with disappointment.
I hope your guys experience isn't as bad as mine and wish your special occasion is truly wonderful. Good luck.”
“Do not expect to get what you pay for. DO expect to have "substitutions". Do not order anything with a vase as apparently they are all out of those.
2-stars because delivery was on time at least.”
“If I could give a negative one I would.
I have ordered from here multiple times with few issues.
I ordered a cake and flowers for my mother for her birthday.
The order arrived on time and looked wonderful.
My parents are elderly and not in the best of health.
My parents ate some of the cake (naturally).
They spent the rest of the night and next day throwing up from food poisoning. (the next day being my mother's birthday).
I called and as usual no one answered the phone nor returned the call. This is a normal issue with this company
I emailed the company and asked for a refund for the cake ONLY as the flowers were fine.
They emailed me back asking for delivery address, order number (which was in the subject line but apparently the person reading the email couldn't see it), pictures and the issue.
I returned said email, giving the information and what the issue was and the fact that no I did not have pictures as the cake had been thrown out at this point because well who keeps a cake that gave you food poisoning but looked perfectly fine.
They emailed me back saying I couldn't nor would I get a refund due to no pictures.
HOW DO YOU EMAIL OR EVEN TAKE PICTURES OF FOOD POISONING???
Should I have sent them pictures of my parents throwing up perhaps??
The flowers here are nice but I will never use them again after this and I am warning everywhere I can to stay away from any cakes, cookies, etc”
“The worst experience with ordering a gift! I ordered a beautiful box with fresh cut flowers and macaroons inside for my aunts 90th birthday paying $ 170. She received a poor basket with one flower in a pot with no cookies inside. I was very upset and disappointed.
I left two messages on the company phone with no calls back.”
