“The worst experience with ordering a gift! I ordered a beautiful box with fresh cut flowers and macaroons inside for my aunts 90th birthday paying $ 170. She received a poor basket with one flower in a pot with no cookies inside. I was very upset and disappointed.
I left two messages on the company phone with no calls back.”
“After reading their reviews on Google instead of their fake reviews on their website, I knew I had to cancel my order right away. Customer service was non existent. It was almost impossible to get a response from them. I used Live Chat and trust me, it does not work - there will always be "1 person in queue" before you. I receive an email instead after I left the chat (how convenient). The customer service manager responded to my emails with attitude. This clearly shows she hates her job, but that's not my problem. I want my order cancelled and refunded - she said it will take a few days for that to be processed. Basing off all the negative reviews, I will most likely be disputing with my CC company.”
“Received a bunch from someone who trusted this place but beware guys!! Absolutely horrible service! Flowers are withered and not worth the price!! Customer service is awful too!! Stay away..”
“Received a bunch from someone who trusted this place but beware guys!! Absolutely horrible service! Flowers are withered and not worth the price!! Customer service is awful too!! Stay away..”
“Although the product is of high quality, the customer service is diabolical. The flowers for my auntie's 90th birthday were delivered 4 days late. I couldn't get anybody to respond to me while I chased the order each day that it didn't arrive. When the csr finally wrote to me, explaining about the delays due to the storm, I question why there was nothing on the website about this issue. On other platforms there was this issue alert clearly about the storm impacting deliveries. This company is a joke. And I will NEVER order from the again.”
“Terrible, terrible customer service. There is no customer service. There is no communication whatsoever. Email, live chat, ring and it is smoke and mirrors with the "queue". The website seems best in class that reels you. I would highly recommend shopping elsewhere.”
“I am not from Canada and I wanted to send cake and champagne as a birthday gift. I found this website online and based on their website, I decided to order. I paid 17 dollars extra to deliver on the birthday date. But they did not do that. No on can call them too as it goes straight to voice mail. The person who was celebrating his birthday did not get his cake. When I had mailed Customer service regarding this, even after multiple back and forth, I never received an apology for their failed logistics. I had given them screenshots proving how deceived I feel and yet they never addressed my concern. Surprising they have good reviews only on their website. Other sites they have 1 star. If you want to waste money, donate to charity atleast you’ll have a place in heaven.”
“My husband and I both had Covid over my birthday. Poor man felt horrible I didn’t have flowers, so he ordered through this company. Spent a small fortune for an orchid plant and delivery. See below what was shipped!
When he tries to reach them…it’s only via email. They replied asked for pictures. WHY ask for pictures when you come back with a “our policy is to replace/substitute with anything close or resembling original order, when stock runs low”.
NO warning, no email, like “hey we need to substitute”
UNACCEPTABLE & a MONEY GRAB! Horrible customer service in such volatile economic times!
YOUR COMPANY SHOULD BE ASHAMED OF ITSELF!”
“The flowers I had ordered were delivered at 7pm the day I had requested. The flowers themselves were beautiful however they arrived so late on the day. I had bought them two days before the delivery date and received an email at 8:50am on the delivery date that they were en route. There was a shipment tracking link that didn't work and the help chat did not work properly either. I phoned the number they provided which only said leave a voicemail.”
“This business Is the worst. Very difficult to contact. They dont return calls from messages left. Substitute items without consulting you. So they can grab ALL your money. THEY DONT CARE. Believe the reviews dont use these robots”
“Terrible terrible terrible l don’t even want to give them a 1 star, upon reading these reviews l wish l had saw before ordering for my sister, totally substituted a Christmas arrangement for an orchid what the ???? Ridiculous and when they have your money they don’t care about you they are on to the next victim. $116.00 wasted on an orchid, disgusting, l work for a large company and have many friends that l have told this situation of Toronto blooms ripping customers off, please don’t use this company never again”
“Ordered a beautiful bouquet package online for a graduation gift, but after submitting an order online, the emails provided were vague and do not confirm which date or time they will be delivered. When they deliver the first time and it is not successful, the driver will call you and if you miss his call (which they expect you to pick up despite not providing any delivery details), they will send back to the warehouse. If you want it re-delivered, they charge an extra $45.
Also, if you want a refund, they do not give full refunds. Refunds are also only dealt through email.
Customer service phone line accepts voice mails, but they do not return your calls.
They do not follow-up on your order if it does not get delivered, nor do they provide any way to contact them for follow-up.
Do NOT recommend this place for any online deliveries. Delivery process is not sorted out here and customer service is not helpful.”
“I wish I had checked this page first. DO NOT use this company. They seem to substitute at will with no regard for the likeness - or value - of what is posted on their website. Terrible customer service as well.
The potted succulents I ordered look NOTHING like the photo. The vase was substituted with a basic beige, matt pot, there was no extra foliage added (as pictured) and the gorgeous succulent in the photo was substituted with a much more common looking one. When I contacted customer service I was sent a cut and paste answer from their policy that states they have the right to make any substitutions they want. I pointed out that the policy also states they will substitute with items of 'equal or greater value' and this was clearly not the case. I received another unhelpful answer stating that they had already answered my question. These succulents were meant to be gifts but they are in no way suitable and as a result I have wasted my money. I would not use this company again.”
“I ordered a lavender plant to bring to my Mum for her birthday - lucky I had it delivered to myself to deliver in person the next day, because they sent an orchid - lavender in colour but obviously not a sensible substitute - they should have just let me know that they didn't have lavender plants - I refused delivery but was only given a 50% refund despite numerous complaints. Won't use this company again. I usually use flowercompany.ca and they've never let me down - I'm going back to them.”
“I ordered a Christmas wreath some time ago for my daughter in Toronto that was delivered on November 16. The problem was that they sent a flower arrangement instead of a Christmas wreath. When I contacted Toronto Blooms, they requested the order number & a photo of what was delivered. After I suppled that, they in essence said to read the fine print. It is understandable to substitute a somewhat similar flower arrangements for what was ordered but not flowers for a Christmas wreath. Needless to say, I won’t be ordering from Toronto Blooms again!”
“Horrible experience, paid for something much larger than what was delivered. When I contacted customer service they advised that they substituted based on availability, which is completely fine as long as it is comparable with what we paid for!! What was delivered was on their website but $30 cheaper than what was purchased. They have provided horrible customer response as well.
Don't believe the reviews on their website, they dont publish the negative ones!”
“I had a particularly frustrating experience with Toronto Blooms after having ordered a lavender plant with a honeycomb pot and a fresh pineapple for my sister who was ill. The order was a day late, and they sent an orchid instead. I emailed them thinking they had sent the wrong order. They responded saying that sometimes when stocks run out they send something "of equal or greater value... AS AGREED TO" by me apparently so that the order I arrives on time. I explained that the order arrived a day late and that the recipient doesn't even like orchids. They sent the same template response. When I asked to speak to someone else who can help me, they ignored my email. When I followed up, another person responded said no one else will give me a different response.
A waste of money and rude customer service.”
“Okay so, I ordered flowers from them at midnight for my boyfriend and as I don’t live in Canada I thought let me check the reviews, I swear to god these reviews freaked me out that I’ve been scammed or something. I dropped a mail to them to cancel my order because I freaked out but the customer service provided me with sufficient information about my order and ensured everything will be taken care of by them.
They did a great job, I really don’t know what went wrong with y’all but mine was delivered with care, I received a call from my delivery person and they asked me if my boyfriend is home or not and what should be done and after I asked them to leave the flowers at the door they did so and also provided me with pictures.
So this is not a scam, they deliver what you ask for and well in time.”
