“Horrible experience. Like other reviewers I order flowers for mother's day and paid extra for delivery on a specific day. The flowers arrived two days early and were already wilting. I contacted their customer service and they didn't care and refused to help. Luckily my credit card company agreed to reverse the charge. I'd recommend anyone else with this experience do the same. Horrible company - stay away.”
“Horrible horrible horrible experience and customer service!! I ordered flowers for Mother’s Day to my grandmother who lives in Brampton. My grandmother told me she received her flowers and they were all wilted and drooping. I have been dealing with three different customer services rep asking for a refund. They will not refund until there is photo proof. My grandmother does not have a cell phone to take a picture to send to me. Horrible horrible experience and a total waste of money. Do not waste your time, energy or money on this company and service.”
“Had an absolutely horrible experience. Ordered tulips and they were all dropping and the flowers were full opened with some missing petals. On top of that they were delivered two days early and left in the lobby for me to find. These were a Mother’s Day present and ended up being thrown out. Customer service offered nothing in return and said the flowers were in the same condition as when they left the store. Not ordering from here again. Buyer beware.”
“Ordered flowers from them.
They were supposed to be pink. Came red and yellow.
After contacting them, they said that if they run out they can replace the order with an equal value item without letting the customer know.
Seems inappropriate considering they might be for an event of a specific colour.”
“Purchased flowers to be delivered on mother’s day and they never arrived. Contacted them for a refund and they basically said it’s out of their hands and the flowers we will be delivered. Two days later post mother's day and they are still not delivered.”
“I wish I could given them a negative review, PLEASE DO NOT ORDER FROM THIS COMPANY. I bought two flowers for mother's day, paid an extra fee for it to be delivered on mother's day. 1 mother got her flowers on Thursday and was underwhelmed because they came wilted and another mother did not receive her flowers at all, they tried to deliver the flowers Friday, which was not the day I paid extra for and Regina in the shipping department is asking for $50 more to deliver the flowers, even though this is their mistake, she's the worst to deal with, and at this point they've stolen from me. I called them so much times to get a refund at this point and no one is answering my emails or calls. AVOID THIS COMPANY AT ALL COST, HUGE SCAM!!”
“DO NOT ORDER FROM THIS COMPANY - A COMPLETE WASTE OF MONEY. They delivered a plant that was destroyed and not even in the planter. they are liars/ they put you on hold for hours and d everything not to service their clients. Go somewhere else it will be happy you did.”
“Total scam. They didn’t deliver the flower as they promised, and the flower is bad. I didn’t check reviews beforehand and happily selected their business for mother’s day! Comepletely disappointed my mother in law. No customer service at all - no response - can’t get a hold of them.”
“Ordered 2 of the same bouquets, both of them arrived a day early and were all wilted and looked very frail. Also they were different. When their CSR replied to my email it was 9 pages of "Substitution Policy" and nothing about the quality of the flowers. They have not replied after I replied asking for at least a apology . Terrible cx service!!! I have sent a note out to Instagram and Twitter telling my friends, family and anyone who is thinking about ordering flowers to not use this company.”
“The bouquet that my children ordered with love for mothers day came all wilted, with blackened leaves. When I opened it to put it in water, the buds and leaves fell off. Even week-old flowers look better than the bouquet sent today. How can you do this? Shame on you?”
“I paid extra to have flowers delivered on a specific day. I got a notification that my order was out for delivery 4 days early. I emailed them and they told me, "we printed a shipping label. They will be delivered on the day you choose." The flowers were delivered 2 days later, which was a couple days early. When I emailed them back they didn't care. Total scam and they do what ever they want and take your money. Don't order from them.”
“Ordered my Mother flowers for Mothers day, said free delivery included on the web page. When I proceeded to the payment page I was charged $17 dollar delivery fee. I proceeded because I wanted something for her. I called her the next day and she told me they were all wilted and dying. Seems like all the reviews say the same thing, scam company selling dead flowers. Ripped off for $90 because I wanted to get my 80 year old mom some flowers.”
“Worst customer service - total SCAM! They delivered wilted, brown flowers for Mother's Day and when I sent them photos to complain they said the flowers were perfectly fine as is. Will dispute with my credit card. Complete garbage!!”
“My daughter ordered flowers for mother's day which is on Sunday and I received them today - Thursday. I have received "dead flowers".
She contacted the customer service "Loveleen CSR" and was asked to send a picture. The response "as per picture, the flowers seems fine. We are unable to go forward with your request, I apologize.! Flowers seems fine - so they are not good!
So as a mother I now have flowers dead flowers four days before mother's day.
For daughters and sons wanting to give your gift for mother's day - don't use this company - your mother will be very disappointed!
Attached is picture of what I received vs. what's published on your website. Pictures always hide the truth. My flowers are dead - I am not happy!!”
“This is a scam website, please do not purchase from here. I had to contact my credit card company and they have had a number of claims regarding this company.
When you contact them via telephone a recording plays and your call is never answered. Although you recieve a tracking link, the driver looks to be going in circles and your package is never delivered.
Please shop elsewhere.”
“Very bad customer service, zero responsibility and reliability!!
Wrong item was delivered . Company explained that substitute flowers were delivered. An item that was received is not comparable to the one that was ordered, much cheaper. In addition flowers were delivered on a wrong day( after my birthday). Be aware when you order a certain item they don't promise to have it in stock and may deliver a completly different item.
Never will order again !!!”
