“Scam!!!I placed an order for Mothers Day. Item was never delivered until the Monday after. I finally was able to get through to customer service and ask for refund. They said nothing can be done and refused refund. Am now going through credit card company for refund. Total scam. Do not use.”
“Probably the worst customer experience from a retailer that I have ever received - and I have done a lot of online shopping and gifting. They allow you to enter an international number as a contact for delivery, however they cannot call international numbers - and as a result, you are not contacted if there is an issue with delivery. Therefore, my gift was not delivered and I received no notification or refund, until I called them. When I spoke to their customer advisor, she was extremely rude and condescending - and told me that I either had to pay an additional $42 for delivery or get a partial refund, for a houseplant, which undoubtedly was brought back to the warehouse and delivered to someone else. I decided to take the refund and my business elsewhere. I expected more and was not only left disappointed but also frustrated, and disrespected as a customer. I highy recommend that you to take your business elsewhere - Blooms Toronto does not seem to care about your business, your delivery, you as a customer, or their level of service or product.”
“What a scam.
Incorrect amount of flowers that I paid extra for. Colours were not as advertised and on top of that I ordered and paid for a Mother’s Day balloon that never arrived. The flowers arrived at 7:30pm. What a waste. Horrible.
Would not recommend.”
“Absolutely terrible! Save your money and go buy your person flowers somewhere else. They’re very unreliable, they lie about their delivery which might come at midnight no problem after the whole day/celebrations are over. Despite you paying a lot for your order, there’s zero customer service and no one tries to even help or make sure you are satisfied. Happy to say I will never ever use this again. 0/5”
“I was very disappointed in my order I sent for my sister birthday at first everything looked good with my delivery only to find out that they substituted the wine that I originally wanted for something else because they didn't have the one that I wanted . Nobody called me to inform me and let me know to see if there might've been something else that I wanted. not only that after my sister had sent me a picture of her opening her delivery. The flowers were very underwhelming for a flower boutique. I would expect way better quality flowers than sending somebody dead roses. This was just very unacceptable and I was thinking about ordering from them again, due to the slight mishap, but I will never order from them again for the price I paid they did refund me back $9.90 because they didn't have the wine that I actually wanted, which is crazy because I should just asked for a full refund at this point.very very upset”
“If I could give zero stars, I would.
Extremely disappointing experience. My delivery failed due to what the company claimed was an "incorrect address," yet the driver didn’t call the number provided or check with the clearly staffed reception desk.
We received a notification that the delivery attempt was unsuccessful, and within minutes we called to understand what happened. Instead of resolving the issue, we were told they couldn't contact the driver and that my boyfriend would need to either pay another $50 for redelivery or accept a partial refund, minus $50. What kind of service is that?
I DON'T believe the customer is ALWAYS right—but basic courtesy and customer service would have gone a long way. Receiving flowers is typically meant to be a joyful, celebratory moment—not a source of stress and unnecessary drama for both the sender and recipient.
I wish we had read the reviews beforehand—turns out this kind of poor service is a recurring issue. DO NOT ORDER FLOWERS FROM THIS COMPANY!”
“Disappointing experience. My delivery failed due to what the company claimed was an incorrect address, but the issue could have been resolved if the driver had used the contact number provided or simply checked with reception. Their refusal to take responsibility and vague explanation about drivers not making calls was unacceptable.”
“They promise same day delivery, but there is a catch they won't tell you that your delivery might get to you after 11 pm or midnight. Such a waste of money and surprise that I planned”
“Terrible customer service. Their delivery employee did not go through an open door to a staffed concierge desk. Instead I am getting a PARTIAL refund and my friend does not get flowers. I tried to resolve directly but was consistently quoted policy. That is not how you treat customers when your employee failed to do their job.”
“Horrible experience. Delivery person did not attempt to deliver to concierge and then wanted an additional 60$ to re-deliver. They refused to provide a full refund to the sender, and never apologized during multiple email interactions. Such bad service I had to report to better business bureau. I order a LOT of flowers and this is the worst florist I have ever dealt with.”
“Worst experience I have ever had with ordering flowers. Paid premium price for what I believed to be premium product but instead received tulips that were wilted and old and not the colour I ordered or anywhere close to it. Customer service was horrendous and offered excuse after excuse and no help at all. Needless to say I would never EVER order again.”
“★☆☆☆☆ Extremely Disappointed – Do Not Recommend
I ordered a bouquet from Toronto Bloom and was completely let down. Not only did the flowers arrive a day late, but the bouquet looked nothing like the photo on their website — what I received was a dismal, underwhelming bunch that looked thrown together with no care or creativity.
To make matters worse, customer service was terrible. I reached out to express my concerns and got little to no helpful response — no apology, nothing.
This experience was incredibly frustrating and disappointing, especially for a service that claims to deliver high-quality floral arrangements. I will never use Toronto Bloom again and would strongly advise others to look elsewhere”
“I ordered their "Easter Egg Succulent" potted succulents for my daughter for Easter though the item arrived on the wrong date and the vase was a plain rectangular white porcelain vase not the "Easter Egg" rock vase shown on their website. Reaching out to inquire brought a cold legalese response that subsitutions are their prerogative and stating that by ordering from them one is "not entitled to refunds or compensation". In my view this is bait and switch, false advertising and an unfortunately dismissive response to a reasonable complaint. Recommend avoid, patronize businesses that care about their customers.”
“Unbelievably disappointed in the flowers I ordered for my friend’s birthday. They looked absolutely nothing like what I ordered. I have ordered flower boxes on multiple occasions and never have they looked like this. Customer service responses by email were created by a virtual bot and responded with the same generic email each time. I called the buisness to which they insisted I contact them using a different email address than what is online. They have yet to respond. Incredibly disappointed and will never be ordering from them again. Be weary”
“Would absolutely not recommend this company. For an extremely exciting birthday arrangement, it was absolutely disgusting.. cardboard base was damaged and torn on the corners. Flowers were ready to be placed into yard waste and further missing an assembly of beatiful coloured macaroons.
This was a total embarrassment let alone costly.
Poor customer satisfaction!! Save your money.”
“I ordered two 20 stem tulip bouquets. They were NOT at all as shown on the website. Very disappointing. Would NOT recommend sending flowers with Toronto
Blooms.”
“Ordered flowers couple days in advance of delivery date and got terrible experience. Delivery came after 4 pm, not what I was expected ordering flowers for someone. I explicitly asked to deliver them as early in the morning as possible. On my call to customer service, lady told me "most people read our delivery policy and understand that delivery can come from 8am until 8pm". Flowers are very small, came dented, I ordered bigger size and for this price, I expected something at least a little impressive. Two bouquets of 30 tulips can fit in a regular vase.
Overall, after reading reviews I got average experience. Avoid company at all cost. There are much better places in Toronto to buy flowers from.”
“Do not waste your money and time.
Delivery was at the end of the day, when I placed my order two days prior.
No balloon or cake was included which I ordered and they refuse to refund me bc I can’t provide a photo of the delivery! Delivery was for my elderly grandmother who doesn’t have a phone.
Horrible customer service and horrible company.”
