Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The exact right replacement glass was available. The order was processed right away and arrived well packaged. I’m glad to have the repair complete before cold weather arrives.”

Helpful Report

Posted 1 year ago

“Haven’t used the fireplace insert since I put my new glass and rope in it, had to rig some push-nuts with washers to hold glass windows in place…I’m hoping my tapping the push-nuts over the door studs to hold the corners of the taped glass isn’t too tight. Great doing business with you guys, thanks! Bud M.”

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Posted 1 year ago

“Haven't received it and it's been at least 3 weeks”

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Posted 1 year ago

“Perfect fit, and very well packaged!”

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Posted 1 year ago

“Thank you so much,worked out very well,will be buying more.”

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Posted 1 year ago

“The fireplace glass was cut to the correct size service was very fast delivery excellent would recommend”

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Posted 1 year ago

“I spoke to Kat on several occasions during the process of ordering the new glass. She was friendly and very helpful, and most important, very honest. I have another woodstove and should I need new glass for that one I would absolutely go back to WFG. Excellent company and excellent service reps.”

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Posted 1 year ago

“Fit like a glove”

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Posted 1 year ago

“Gasket. Did have to cut in half length wise but easy.”

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Posted 1 year ago

“Good business, prompt service”

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Posted 1 year ago

“Custom cut glass fit Great!!!”

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Posted 1 year ago

“It's hard to find the mica glass needed for my older wood stove, but this fits perfectly into my stove.”

Helpful Report

Posted 1 year ago

“"Woodstove fireplace glass" is one of the very few remaining honest companies that truly like to meet your needs without the frills of upsales and pushy salesmanship that other companies are known for. The customer service has always been knowledgable, helpful and most importantly patient with all my questions. I am a repeat customer and for as long as they are around i will go back to them for all my woodstove parts needs. Thank you Mike and Kat for all your help.”

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Posted 1 year ago

“Easy to order product needed. Fast delivery!”

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Posted 1 year ago

“Wood heat is better than electric heat electric heat is so high”

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Posted 1 year ago

“Delivered as promised, 5 stars”

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Posted 1 year ago

“This made my would stove so attractive. Very easy to install.”

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Posted 1 year ago

“Object not as described on purchase page”

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Posted 1 year ago

Chelsea, Sorry you do not like the tempered watermark that is on the glass.........but we have no choice............. According to the 2021 International Building Code (IBC), tempered glass must be permanently identified by the manufacturer, with the exception of tempered spandrel glass. The identification mark can be acid etched, sand blasted, ceramic fired, laser etched, or embossed. It can also be any type of marking that can't be removed without destroying the glass. Tempered glass may also have other markings, such as: Company branding: The manufacturer's logo and brand name Batch numbers: The batch number of the glass Traceability codes: Codes that help with traceability EN marks: Marks that comply with EN standards BSI kitemarks: Marks that comply with BSI standards in the UK For example, Andersen Windows etches an FX-number into the glass used on their Flexiframe, Arch, and Springline units. The FX-number is located in the corner of the glass, but not the same corner as the Andersen logo. For units made before 2002, the FX-number may be written on

Posted 1 year ago

“Did me good”

Helpful Report

Posted 1 year ago

“ordered replacement ceramic glass for tent hot stove, want to have in case of any emergency. also ordered extra supplies for free shipping. all went well”

Helpful Report

Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews