Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,778 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fit good, looks outstanding! Have a new wood stove now!!”

Helpful Report

Posted 1 year ago

“The service and website were great. The gasket was great too, exactly what I needed. The adhesive it came with was 1) thin and runny (yes, I did make sure it was mixed); 2) clear. I would have preferred a colored adhesive so I could see it going on, and see it coming off when I need to replace the gasket next time. I will order from these folks again, but I’ll order a different adhesive.”

Helpful Report

Posted 1 year ago

“Great customer service! Delivery was speedy. Quality glass. I will be using these guys for years to come.”

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Posted 1 year ago

“Ordered it on a Sunday morning and had it by Wednesday. Perfect Fit highly recommend.”

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Posted 1 year ago

“Fits perfect, grateful to find this place”

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Posted 1 year ago

“Absolutely beautiful!! Great products and service!!”

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Posted 1 year ago

“Ceramic glass was delivered in a couple of days. The shipping department was awesome. Called me to verify address. Went the extra mile. Recommend this company they are five star.”

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Posted 1 year ago

“An excellent experience from the very 1st call, to placing my order then to receive the item. Your staff was prompt in taking my call, was extremely helpful in explaining the difference in the type of glass that I may need for my project, placing my order was easy and the item which was packaged safely arrived on time. I am very pleased with your company and ur product. Thank you”

Total-Hearth.com 5 star review on 10th December 2023

Helpful Report

Posted 1 year ago

“Custom glass fit perfectly. I would have liked to have had the option of a gasket added to my initial order. No one suggested that I order it, and I had the impression that gaskets were shipped automatically with the glass. As it turns out, I probaby don't need the gasket, but I would have chosen to have it shipped w/ initial order, if I had been advised that it was not included. If I had ordered it afterwards, I would have had to pay $10 in shipping.”

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Posted 1 year ago

“Glass fit perfectly”

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Posted 1 year ago

“Fit was perfect on a 40 year old beautiful heat machine”

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Posted 1 year ago

“Excellent folks. Called because they wanted to make sure the correct size was being shipped to me. By the end of the week it was delivered. Will recommend them all the way”

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Posted 1 year ago

“On time and right size !!! Good work !”

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Posted 1 year ago

“Helpful salesman got what I needed”

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Posted 1 year ago

“Shipping was quick and highly appreciated!! I was getting cold. Thank you!!”

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Posted 1 year ago

“Awesome Customer Service and prompt Shipping”

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Posted 1 year ago

“Much thanks to everyone who put my order together.I have not yet had a chance to put the door gasket in but I know it will be a perfect fit. Thank you guys. Happy holidays!”

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Posted 1 year ago

“Excellent service, easy to reach. Fast delivery. Saved me a ton of money by custom cutting my ceramic glass. Works great!!!”

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Posted 1 year ago

“We ordered a piece of glass for a fireplace. They shipped it same day. It was wrapped well and arrived safely. The glass fit perfectly.”

Helpful Report

Posted 1 year ago

“WOW! They have every size you can think of. It was hard to find at first however, just put in the right information and I would bet they have what you need. I just measured the door but, I got it wrong so, when it arrived it was the wrong size. The company was very understanding and a replacement is now on the way. Thank you.”

Helpful Report

Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,778 reviews