Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were super helpful in identifying my stove. The glass was a perfect fit and super easy to install.”

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Posted 1 year ago

“Thank You very Much for your quick, excellent service. Just What I needed...”

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Posted 1 year ago

“It’s awesome thank you it fit right in”

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Posted 1 year ago

“Like new again”

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Posted 1 year ago

“Great product. Quick service. Thanks!”

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Posted 1 year ago

“Very courteous customer service representative I dealt with. My items were received in a very timely fashion. Not to mention, my special order cut of glass fit great.”

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Posted 1 year ago

“Our glass fit perfectly and looks great! Thank you!”

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Posted 1 year ago

“Our glass broke in our wood stove. We ordered new glass from this company and received our replacement glass very quickly!! It arrived in perfect condition, was easy to install and is working wonderfully! Would highly recommend this company and will definitely use them again!”

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Posted 1 year ago

“Easy to install and works perfectly. Took about 30 minutes to remove the bad and install the new assembly. Old rusty one and the new one installed pics attached”

Total-Hearth.com 5 star review on 2nd February 2024

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Posted 1 year ago

“It didn't fit had to rig it together”

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Posted 1 year ago

Are you sure you ordered the correct glass? Several of those Appalachian door glasses are similar in size but not exactly and slightly different arched patterns. Could also be the lack of the required gasket, i see that you did not order one?

Posted 1 year ago

“Fit perfectly”

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Posted 1 year ago

“Was looking and working great for the first few days, then walked in one afternoon from work and it was split almost down the middle. Probably need different type of glass. Live and learn.”

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Posted 1 year ago

Hey Tim, It sounds like an installation issue. If the glass is installed too tightly - too firm, the when the metal expands it can put the glass in a bind because cause it to crack. If you look at the point of origin of the break i would bet that it originates from where a screw or holding bracket is. The ceramic glass you purchased is the correct glass. Mike

Posted 1 year ago

“It came to my house in perfect condition, the perfect shape, would definitely use again”

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Posted 1 year ago

“Great service. I rarely rate service, but this was the best I could have expected. It was received in a timely manner, too! Thanks!”

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Posted 1 year ago

“perfect fit.”

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Posted 1 year ago

“Received, just as described, I ordered two glass panels. I was afraid they would not survive shipping but they were packed very well.”

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Posted 1 year ago

“When I installed the glass it cracked instantly on our first fire.”

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Posted 1 year ago

Andrew, It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly. Mike

Posted 1 year ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 1 year ago

“We received the glass in a timely matter!! Glass was perfect and were a happy customer!! 😊”

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Posted 1 year ago

“My order was correct, packaged excellent as it was glass. Arrived on time. Very satisfied.”

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Posted 1 year ago

“Everything as advertized fit was perfect”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews