Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with it. We received it in a timely manner AND love that it fits either side of the wood stove door. Thank you!”

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Posted 1 year ago

“The glass is beautiful!!!”

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Posted 1 year ago

“Glass works great”

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Posted 1 year ago

“Outstanding service. Great product!”

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Posted 1 year ago

“Could not be more satisfied.”

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Posted 1 year ago

“Love the new glass! high-quality product and very timely delivery. Thank you! Matt”

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Posted 1 year ago

“It's broken”

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Posted 1 year ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 1 year ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 1 year ago

“The owner was very helpful.”

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Posted 1 year ago

“I ordered a handle for my stove as a back up for the one on my stove as it might completely break, the one received matches my old handle”

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Posted 1 year ago

“The staff was very helpful and answered all my questions. The glass was shipped promptly and received earlier than we thought. Installation was simple and the fireplace insert is heating my home again. Thank you”

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Posted 1 year ago

“Very fast and accurate”

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Posted 1 year ago

“Item came as described and works as it should!”

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Posted 1 year ago

“I ordered a glass replacement for my fireplace door that I broke and it fitted very well. And it was delivered in a timely fashion it had arrived before I knew that it was in the house. Thanks”

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Posted 1 year ago

“Great customer service!”

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Posted 1 year ago

“Speedy shipping, well packaged, easy to replace broken glass in my woodstove. Thank you!!”

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Posted 1 year ago

“Finding what we needed was easy and fast. The price was better than competitors by a good amount. The glass arrived days in earlier than it was suppose to so we could start using the stove again! Great quality and simple install, would recommend and buy here again!”

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Posted 1 year ago

“Short instructions for gluing in the door gasket would've saved another shipment. The first one was flattened and I may have been able to make it round and glue in narrow side down if I'd appreciated it wasn't going to work flat ways. But a new one was shipped immediately, and both arrived in a day of two - amazing service.”

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Posted 1 year ago

“Fabulous customer service, informative, knowledgeable, great to work with & all parts shipped out the same day!”

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Posted 1 year ago

“perfect fit!”

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Posted 1 year ago

“The service was awesome, the quality of glass superb, and the fast shipping flawless. 5 stars.”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews