Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality & fast shipping.”

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Posted 2 years ago

“Only problem was they said in the demo that they sent the gasket tape they don't. However there were a lot of good things. Delivery was fasting and accurate and the glass looks really nice now.”

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Posted 2 years ago

“Wonderful product and quick service. Thank you so much! I’ll definitely be in contact for any future woodstove needs!”

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Posted 2 years ago

“the glass was a perfect match and only took a few days to recieve it”

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Posted 2 years ago

“Great Customer service!! Thank you!”

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Posted 2 years ago

“The wrong piece was shipped. Awaiting correct one.”

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Posted 2 years ago

“Great service and price I had it in 2 days”

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Posted 2 years ago

“Correct part timely delivery will use again”

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Posted 2 years ago

“Easy ordering process and reasonable ship time. Packaging was protected great so everything arrived safe and sound.”

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Posted 2 years ago

“Great customer service and great quality product!”

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Posted 2 years ago

“It fits perfectly, just like the original. Arrived quickly and it was easy to install.”

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Posted 2 years ago

“Ordered custom cut glass. Order was easy, fast shipping, and it was the perfect size. Great customer service!!!”

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Posted 2 years ago

“the glass came quickly and had the dimensions I asked for, I installed it and we enjoy the fire, now”

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Posted 2 years ago

“They did exactly what they said they would do. Worth the money.”

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Posted 2 years ago

“I was so happy to find your website . I was very surprised at price and how fast I received it ! I have told people on Facebook about your amazing business . Thank you so much !”

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Posted 2 years ago

“The glass(s) I ordered were exactly to specifications, came in a timely manner are working perfectly. It's nice to see the flame again. Thank You! I'll be ordering more if I need them”

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Posted 2 years ago

“This company was a godsend! I rent my home, and the fireplace glass cracked right in half. I needed to replace it immediately, And woodstove fireplace glass cut the piece I needed to size and shipped within a day! It was a perfect fit, and I am one happy customer!”

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Posted 2 years ago

“This glass is beautiful and, replacing one with fog spots, makes a crystal clear view of my lovely fires. Even more important is the new gasket/rope which has resulted in longer burn times that are also hotter. (+20-30% on both accounts it seems). I promptly ordered new gasket/rope for the whole stove (Jøtul 3) but it seems as though it was my glass gasket that was the most permeable. All told, fast and friendly service. How nice it is to call and get a live voice. Thanks Burners!”

Total-Hearth.com 5 star review on 15th February 2024

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Posted 2 years ago

“glass already crack after 3rd use. I replaced rope packing on glass and door using your glue. Glas cleanre does not work and the glass is smoke covered after first use. WHy have glass if it is black. Ths never happended with the applichian orginal glass”

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Posted 2 years ago

Sorry this happened Joe, but sounds like an installation issue. Did you watch the installed video? The symptom you are describing sounds like it was installed either too tightly or the gasket was installed incorrectly.

Posted 2 years ago

“perfect fit and so clear! very pleased”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews