Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,778 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and convenient. Good prices. Thanks AAA+”

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Posted 1 year ago

“They were very nice and professional got the right glass”

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Posted 2 years ago

“The ordering process was quick and easy. The product was shipped and received within a few days. Everything went well installing the new glass. Thank You Kat and all.”

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Posted 2 years ago

“Very easy to install. The instructions were very easy and the follow up with company was great as well.”

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Posted 2 years ago

“Product fit perfectly and the directions were excellent. The cement and felt made the job easy and looks better than when it was new. A little to hot to fire up the stove but I can’t wait to see the flame clearly through the glass”

Total-Hearth.com 5 star review on 23rd July 2023

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Posted 2 years ago

“I got a perfectly cut piece of glass, we'll-packaged, that had edges that were easy to handle.”

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Posted 2 years ago

“Pretty sure you aren't going to want to post this one. I don't HAVE a view of the fire yet because due to errors on the part of you guys, myself & UPS, I still don't have the glass. Working on my end with UPS to track the package. Wish me luck!”

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Posted 2 years ago

Hey Jim...... All reviews do get posted, Good and Bad. But since we do an excellent job, Most every one is a positive!! I understand your frustration, but as we have discussed before - if you enter in the incorrect address, we have no way of knowing its not yours. We shipped it to the address you entered. UPS delivered it to the address you entered. Everyone did exactly what you asked for. Personal responsibility will help you avoid these issues in the future.

Posted 2 years ago

“Quick and easy transaction.”

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Posted 2 years ago

“Glass was delivered sooner than I expected. Glass was cut perfectly to my measurements down to the 16th of an inch. A perfect fit in my fireplace glass door.”

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Posted 2 years ago

“It was the exact same size. Arrived ahead of time. The glass tape made the installation easy. All's good!”

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Posted 2 years ago

“The glass was custom ordered and fit perfectly. Shipping was fast and the glass was packed well for shipping. Great customer service and explained the correct way to install. Would recommend to anyone to use”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“Easy to order, well packaged, perfect fit.”

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Posted 2 years ago

“My inquiry was answered by a knowledgeable sales person who steered me right. It shipped the same day. The product was first rate and worked perfectly!”

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Posted 2 years ago

“Great product, great price, will shop here again”

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Posted 2 years ago

“Mike was very knowledgeable and helpful when I ordered. Order was shipped out the same day. Received in 3 days. Ceramic glass was cut perfect and proper quantities. Glass come packaged perfect. Price is very, very reasonable. It doesn't get any better than this. YOU WILL NOT BE DISAPPOINTED!!”

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Posted 2 years ago

“Please reword vocab when referencing "custom" cut options. Drop downs allude select choices that are available to be cut based on material and machine capability. While actually typing in custom numbers is in direct relation to a custom cut. Otherwise, wonderful customer service and even if I cannot use or return this item, cuts look clean, thank you.”

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Posted 2 years ago

“I had a cracked glass in my Country flame wood stove. I found professional help and replacement parts at Woodstove Fireplace glass. Other distributers were simply not knowledgeable enough to help me.”

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Posted 2 years ago

“They seem to have seen it all. Plus, they have live people who actually talk on the telephone!”

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Posted 2 years ago

“Great friendly service. Knowledgeable about their products. Fit perfectly. Highly recommend.”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,778 reviews