Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found your company through google search, Your company was in first batch under Replacement fireplace door glass and your site was easy to navigate and order from and reasonably priced. I ordered one piece using easy to follow cut size form and what impressed me was the speed in which it arrived using the free shipping option. It was perfectly cut and so for future back up I ordered 2 more pieces. If anyone ever need tempered or ceramic glass cut and shipped your the winners.”

Helpful Report

Posted 2 years ago

“Exactly what I needed! Delivered quickly. The person who answered my call was very pleasant and helpful.”

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Posted 2 years ago

“Excellent service and quick delivery”

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Posted 2 years ago

“Everything was perfect and we got our new door glass quickly and the stove is back in operation better than ever.”

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Posted 2 years ago

“I ordered the glass on line and was impressed with how easy it was to order and how quickly the order was processed. I used the website to determine type of glass that I needed and it when it arrived it slipped in easily and is perfect for the fireplace.”

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Posted 2 years ago

“Very happy with the new glass. Delivery was faster than expected. Very satisfied customer.”

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Posted 2 years ago

“Everything fit perfect and worked out good so far so good. Would order again from your company.”

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Posted 2 years ago

“Very satisfied, ordered the wrong part, and Mike was excellent to cotact me about it,and set me on the right trac, Thanks”

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Posted 2 years ago

“The replacement glass was the perfect fit for my old stove. It arrived safely packed and within a few days. I was very impressed. Gord”

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Posted 2 years ago

“Glass fit perfectly, working great”

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Posted 2 years ago

“My glass arrived 3 days sooner than shipping expected. Excellent fast service”

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Posted 2 years ago

“Customer service was great, very informative”

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Posted 2 years ago

“I ordered the wrong piece of glass the first time, and still they made the process of replacing my stove door glass easy, fast, and convenient. Cat was a real rockstar and super helpful. New glass is very well finished. Great product. Like having a new stove. Many thanks!”

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Posted 2 years ago

“So nice to be able to see the good, that's my favorite part!”

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Posted 2 years ago

“I needed a new fan thermostat for my Buck wood stove. Ordering was easy, and shipping was fast. 👍”

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Posted 2 years ago

“Great place to do business with. Purchased a replacement glass and rope for my stove. Paid for two day shipping. Came on time. Ordered another glass without two day shipping and they, on their own, shipped it two day shipping. Couldn’t believe it. Only place I will order from for my wood stove needs.”

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Posted 2 years ago

“The staff were super helpful in identifying my stove. The glass was a perfect fit and super easy to install.”

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Posted 2 years ago

“Thank You very Much for your quick, excellent service. Just What I needed...”

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Posted 2 years ago

“It’s awesome thank you it fit right in”

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Posted 2 years ago

“Like new again”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews