Total Hearth Reviews

Name: Total Hearth
Address: 631 Vermont St, Quincy, Illinois
Rating: 4.83

4.8 Rating 1,778 Reviews

98 %

of reviewers recommend Total Hearth

4.8

Based on 1,778 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total Hearth:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total Hearth 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Finding what we needed was easy and fast. The price was better than competitors by a good amount. The glass arrived days in earlier than it was suppose to so we could start using the stove again! Great quality and simple install, would recommend and buy here again!”

Helpful Report

Posted 1 year ago

“Short instructions for gluing in the door gasket would've saved another shipment. The first one was flattened and I may have been able to make it round and glue in narrow side down if I'd appreciated it wasn't going to work flat ways. But a new one was shipped immediately, and both arrived in a day of two - amazing service.”

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Posted 1 year ago

“Fabulous customer service, informative, knowledgeable, great to work with & all parts shipped out the same day!”

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Posted 1 year ago

“perfect fit!”

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Posted 1 year ago

“The service was awesome, the quality of glass superb, and the fast shipping flawless. 5 stars.”

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Posted 1 year ago

“Very helpful, with great accurate information..”

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Posted 1 year ago

“This store had a door gasket 3/4" in diameter, which turned out to be just what we needed!!”

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Posted 1 year ago

“Glass arrived safely packaged, install was easy. Quite well pleased. Contacted help for a few questions and received a timely response. Thanks !”

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Posted 1 year ago

“Everything arrived in good order and Fit perfect”

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Posted 1 year ago

“Perfect fit for the replacement glass for my fireplace panel.”

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Posted 1 year ago

“Fast service. Excellent product.”

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Posted 1 year ago

“Thank you for sending our very needed iitem faster than we thought.”

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Posted 1 year ago

“Great product! Knowledgeable staff and very fast shipping! I called and had a question and my phone call was answered immediately and all my questions were answered and then some.”

Total Hearth 5 star review on 23rd December 2023

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Posted 1 year ago

“The glass was very nice for my 2004 Lopi Endeavor wood stove and despite what I thought was inadequate packing, but it was not, the glass arrived in one piece. I give that a (5). The price was resonable also. My problem was that I asked for a gasket for my installation and was given the wrong type and size. My stove needed a 1/4” rope gasket to go in the channel in the door retainer and not have the flat gasket I was sent, and told to wrap around the edge and both sides of the glass. This resulted in the retaining clips setting at an angle and not flush with the glass and the door retainer did not set in the door frame correctly to finish the replacement of the glass in the door. This cost me time and extra money and a cold house for a week before I was able to get the correct gasket. There are a-lot of different wood stoves out there, but all glass installations are not the same. So buyer beware and trust your instincts (because I had replaced the glass a few years ago and had done it correctly then, but went with what I was told was “correct” this time) Know what you need and don’t assume the sellers do. I give this a (1) I thought it would take a couple of days to get the glass, but it was about a week.”

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Posted 1 year ago

Sandy, you ordered the flat tape gasket, so that is what was sent. Not sure of the issue with the packaging? It is rapped in foam and in a heavy box. As far a shipping time, your order was ordered the evening of the 4th and shipped on the 5th? You selected free ground shipping....and sorry in December x-mas season packages move slower than normal.

Posted 1 year ago

“We love the new glass. It's so clear and bright. Thank you for your help and assistance with our purchase. You were amaning.”

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Posted 1 year ago

“Just a rectangular piece, shipped fast packaging was excellent. Ordering was super easy on the site. Have already recommended to my friends with fireplaces!”

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Posted 1 year ago

“Very quick service, glass was well packaged quite happy with the product and service. The only problem was 40 years of rust on the retainer screws”

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Posted 1 year ago

“Delivered on time, and fit perfectly, thank you.”

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Posted 1 year ago

“The stove door glass we purchased came quick, fits absolutely perfect and is so clear we think there isn't even glass in the door. So thankful to have found your product and the website was easy to navigate.”

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Posted 1 year ago

“I needed to replace the glass on a vermont castings winterwarm door. It was very easy after I watched the a helpful video that was provided by woodstove fireplace glass”

Total Hearth 5 star review on 21st December 2023

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Posted 1 year ago

Total Hearth is rated 4.8 based on 1,778 reviews