Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and service. Always courteous and provides timely responses.”

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Posted 1 year ago

“Products as described with quick shipping.”

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Posted 1 year ago

“Glass arrived in Volcano Hawaii protected and well packaged ,,, I believe it was 4 days , the order process was seemless ,, excellent customer service ,, and priced very fairly ,, Top vendor A+++”

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Posted 1 year ago

“Good response to faulty parts --- turned out OK.”

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Posted 1 year ago

“The part you sent us was exactly what we needed, but the big surprise was that you shipped it the same day that we ordered it and it arrived a few days later. You guys rock!”

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Posted 1 year ago

“The ceramic glass fit perfectly along with the glass seal.”

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Posted 1 year ago

“This company had a better price than most. They sent me the glass I ordered but it turned out I mis-ordered. They took back the glass, did NOT charge me a re-stocking fee, and sent me the proper glass after I sorted out exactly what I needed. The mistakes in ordering were all my fault but they worked quickly and flawlessly to get me what I needed. Top-notch customer service, that. I will come to these people first when next I order wood stove add-ons.”

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Posted 1 year ago

“Amazing experience, above and beyond customer support. The product was perfect and very fairly priced. Super fast shipping.”

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Posted 1 year ago

“Happy n warm again ! :)”

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Posted 1 year ago

“Expert assistance. Rapid shipping.”

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Posted 1 year ago

“Perfect fit. Fast shipping. Hope I don’t need the center or other side but if I do I will purchase from you”

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Posted 1 year ago

“Purchased a used Hearthstone Phoenix woodstove for my party room for my shop. The glass was foggy so I ordered a replacent glass from WoodstoveFireplaceGlass along with door and glass gasket material. Everything fit together like a glove ! The most difficult part of this whole project was removal of one of the small screws that anchored the glass into the door. When I reassembled it I placed a small dab of never seized on them when I screwed them back in I'd order from these guys again if I ever needed to replace this galss again !”

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Posted 1 year ago

“Accurate size Excellent packing Good on line video for installation Very nice people to talk to Its been installed a week, so far so good”

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Posted 1 year ago

“So far so good. Fast shipping”

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Posted 1 year ago

“Easy to order knowledgeable staff perfect fit”

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Posted 1 year ago

“The order lady was very polite, and very helpful, and shipped my purchase as soon as possible.”

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Posted 1 year ago

“We are so pleased that we were able to find replacement glass for our over fifteen year old Jotul wood stove. We received the pane within days of ordering in a well packed in heavy duty cardboard box. Having never done it before I followed the procedure in one of the "how to videos" and the replacement was very easy perform; especially since the glass fit perfectly in the stove's door.”

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Posted 1 year ago

“I ordered the glass for my fireplace, the best product, do not hesitate to buy your replacement, it arrived in three days in good condition”

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Posted 1 year ago

“Wood stove is back”

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Posted 1 year ago

“Easy to install”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews