Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found A good choice for Glass , Awesome Delivery was 2 to none , GREAT,”

Helpful Report

Posted 1 year ago

“Kat was THE BEST!!!!! I will recommend you to anyone in need”

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Posted 1 year ago

“Great product and service at a fair price.”

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Posted 1 year ago

“Great, fast service, exceptional product!!!”

Total-Hearth.com 5 star review on 22nd November 2024

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Posted 1 year ago

Looks Really Cool!

Posted 1 year ago

“Glass fit perfect and looks great. Thanks”

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Posted 1 year ago

“Nice, not too hard to install. Seems more resistant to build-up than original 100% satisified, fast shipping.”

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Posted 1 year ago

“The product ordered came quickly and is working as it should.”

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Posted 1 year ago

“I use it in an alternative use. I am an enamelist using the mica sheeting in kiln vs. trivets or stilts. Thank you for a great quality product. May I share your product info. W other enamelists, many looking for mica sheets?”

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Posted 1 year ago

“The staff that took my order was very professional and made ordering pleasant.”

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Posted 1 year ago

“My order of a new piece of glass and rope gasket went smoothly. The glass was a perfect fit, as well as the gasket. I watched their recommended video on how to change your own glass. It was quite helpful. I have had several fires since replacing the glass and all is well.”

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Posted 1 year ago

“Really easy to place the order and I was able to install it all by myself because the how-to video was simple and easy to follow.”

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Posted 1 year ago

“Glss is perfect but fiber glass rope was to tiny.”

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Posted 1 year ago

“Very knowledgable. quick response and great customer service.”

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Posted 1 year ago

“The ordered glass pane was as-ordered. It shipped snd delivered in a timely manner. I am very happy with this retailer.”

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Posted 1 year ago

“Fit the stove, perfectly no complaints would recommend this company”

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Posted 1 year ago

“I’m very impressed with the shipping time. Our ceramic glass shipped across the country in less than a week and in perfect condition. Fire place is roaring again!”

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Posted 1 year ago

“ordered replacement ceramic glass for a Carolina insert. When it came, the diagonal cut didn't match my unit. This was quickly resolved with a custom cut piece and a shipping label supplied to return the piece that didn't fit . I was very pleased with the curtious and efficient way this was handled.”

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Posted 1 year ago

“So far only used it 3-4 times and it is terrific. Removes smoke and creosote from the glass. Easy to use. I am impressed. Hope it continues to work this well after many cleanings.”

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Posted 1 year ago

“The replacement glass we ordered fits perfectly! The shipping was quick and secure. Glass arrived intact and on time. I hope we don’t have an accident again with our door, but will not hesitate to order from you again!”

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Posted 1 year ago

“Fit perfectly and was a breeze to replace !”

Helpful Report

Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews