Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a helpful sales team. They guided me to the right product and had it delivered right away. They also had helpful information on installing the new glass. Really pleased with the whole process.”

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Posted 4 years ago

“Excellent customer service and delivery of the product.”

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Posted 4 years ago

“Got a piece of glass for my fireplace and it came packaged securely and quick without any damage. Very happy with the turnaround time.”

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Posted 4 years ago

“Somehow I got the wrong size glass pieces I want to burn a fire tonight cuz can be like 35 degrees they're like an inch off on the two in pieces the middle piece seems okay but the other ones were too big like an inch off actually”

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Posted 4 years ago

You ordered custom size pieces of glass that were 5 1/2" x 9 1/2". If we somehow did not cut the glass to the correct dimensions, then please call us so that we can send the correct size glass.

Posted 4 years ago

“Very pleased with the customer service, quick response and the quality of the product. HIGHLY recommend!”

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Posted 4 years ago

“Stellar service!! Just like others mentioned, they are quick, faster than Amazon for real, best price too.”

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Posted 4 years ago

“Perfect piece.”

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Posted 4 years ago

“We placed our order on a Sunday, called them that Monday morning about the four corners. They cut and shipped that day. The glass for our wood stove fit perfect. It also came with a new gasket.”

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Posted 4 years ago

“The new mica is gorgeous! I can see the fire in my woodstove again! Thank you!”

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Posted 4 years ago

“The glass (mica) was a perfect match to the original Efel glass. Much better than the thinner replacement glass I ordered years ago from another company. I’m very pleased. The glass was a very reasonable price & was delivered in a couple days. Thank you!”

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Posted 4 years ago

“Fast shipping, great product.”

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Posted 4 years ago

“One stop shop for all the repair items for my stove. The website recommended items I would have surely forgotten about which saved me tons of time. Thank You!”

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Posted 4 years ago

“Exactly what I needed.”

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Posted 4 years ago

“Thank you so much for the quick shipping of our needed glass and other items. The quality of the glass is excellent and we are very happy with our order.”

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Posted 4 years ago

“Perfect fit! Fast delivery!”

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Posted 4 years ago

“we needed to replace the glass and gasket for our older morso stove..perfect fit!! and timely delivery!”

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Posted 4 years ago

“Nice product, great fit & fast shipping”

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Posted 4 years ago

“After years of having a crack through my glass. It was nice to find something that was easy and affordable. Thank you”

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Posted 4 years ago

“Our replacement glass for our stove came very quickly and was what we had orderd,ordered, purchase from this company again!”

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Posted 4 years ago

“New piece of glass from you guys fits great. The piece I purchased a couple of years ago never fit correctly, it was to large and the door always closed under pressure which probably caused it to break. The new one is much better.”

Helpful Report

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews