Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use this glass for my tent stove and happy with the purchase. Shipping was fast and received the package as expected. I will definitely buy again if I need a ceramic glass for my next project.”

Helpful Report

Posted 4 years ago

“It was easy to find what I needed and once I ordered it was here quickly.”

Helpful Report

Posted 4 years ago

“Perfect fit!!!”

Helpful Report

Posted 4 years ago

“I have an old stove, but they had the glass and sent it right out. Fit perfectly.”

Helpful Report

Posted 4 years ago

“Alsome help and gavee good information and let me choose what I want, and quick service and delivery, thanks Marty”

Helpful Report

Posted 4 years ago

“great! customer service was great and it shipped fast.”

Helpful Report

Posted 4 years ago

“Replacement glass fit perfectly and the finished edges made for a very easy install”

Helpful Report

Posted 4 years ago

“It was easy to install and working perfect.”

Helpful Report

Posted 4 years ago

“Great price on great products!”

Helpful Report

Posted 4 years ago

“Glass fit perfect! Fireplace is back in working order.”

Helpful Report

Posted 4 years ago

“Ordered my stove door glass and it was here in 2 days. Fit perfect. Thanks!!”

Helpful Report

Posted 4 years ago

“Got the wrong size and they do not exchange”

Helpful Report

Posted 4 years ago

Correct, for custom sized tempered glass we cannot accept returns. This is because once tempered glass is made, it cannot be recut. Please see the product description and our terms & conditions before ordering a custom size piece of glass. However we understand mistakes are made so we do offer a courtesy one time half off replacement.

Posted 4 years ago

“Thanks for satisfying my burning desires”

Helpful Report

Posted 4 years ago

“We needed a replacement glass and purchased it from here. It came extremely fast and is a perfect fit.”

Helpful Report

Posted 4 years ago

“Even though shipped 2 days I got it in one day. The glass is very well packed in good foam padding and strips. Packed tightly in the box it was very secure and I relaxed as I had been a bit nervous of glass shipping and arrived broken. They also sent more than enough gasket tape to put around the edge of the glass and fold over. That’s extra but worth it as is watching a YouTube video before installing”

Helpful Report

Posted 4 years ago

“Great service, Great Product ! Highly Recommended !”

Helpful Report

Posted 4 years ago

“Very surprising how fast the order was fulfilled and shipped”

Helpful Report

Posted 4 years ago

“Excellent customer service Received order in timely manner. Rate...10 stars Thank you”

Helpful Report

Posted 4 years ago

“Thankyou very much”

Helpful Report

Posted 4 years ago

“The two pieces of glass fit perfectly and the rope was easy to install. The fire looks 10 times better.”

Helpful Report

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews