Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, super fast order processing (even during the holidays). Glass was easy to install and looks great!”

Helpful Report

Posted 4 years ago

“Arrived fast. Fit perfect. Looks amazing. Would buy from again just hope it’s no time soon”

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Posted 4 years ago

“Custom cut exactly as ordered.”

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Posted 4 years ago

“PERFECT Thanks for being there!!”

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Posted 4 years ago

“Fits like a glove, quick ship! Thanks!!”

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Posted 4 years ago

“Fit great”

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Posted 4 years ago

“Delivery was fast, which I very much appreciated, and price was just as good as anyone else. I had to replace the glass front of my pellet stove, size was correct and looks great.”

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Posted 4 years ago

“The process to get the replacement glass was a breeze. The quality is great. Looking through it, is like there is nothing there.”

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Posted 4 years ago

“I purchased replacement glass for my woodstove from you guys. The service was great and prompt and very helpful. I am now enjoying a beautiful view of flickering flames from my Vermont castings woodstove. Thank you!”

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Posted 4 years ago

“I was so pleased. So after being frightened by my local supplier who wanted to sell me a new wood burner, I gave these guys a call and talked to Mike. After removing the old glass I traced it on some cardboard and sent him a photo with some rough dimensions. Just from a photo of the cardboard with the shape and dimensions, Mike was able to tell me the Make and Model of the woodstove and they had the glass in stock. It was a perfect fit and they even were able to sell me the Door and glass insulator. Works perfectly. Many Thanks to Mike and his crew who recognized my anxiety over this. They responded with reassurance and personable service from which I was able to draw confidence to complete the task. I am so glad that I found these guys and I highly recommend doing business with them. Great Job and Many Thanks! Warmly!”

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Posted 4 years ago

“When I was younger a man's word was all he had ! This place was as close as you can get in the modern world! They said what they'd do , and did what they said ! Priceless !”

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Posted 4 years ago

“Excellent Product!”

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Posted 4 years ago

“The glass arrived on time and was an exact fit for our stove.”

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Posted 4 years ago

“Fast, and accurate! I would use them again and again to supply me we parts!”

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Posted 4 years ago

“This glass works as a replacement for the Osburn 900 wood stove. I added the door gasket and sealant to the purchase. Glass is crystal clear and works as advertised. Con: it is much thinner (maybe 50%) than OEM, the gasket add-on is also thinner (maybe 25%) so it does nothing to make an actual seal.”

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Posted 4 years ago

Glad the glass worked for you! Just wanted to let you know the glass is 3/16" thick or 5mm which is the OEM thickness and standard for wood stove glass. The door rope you ordered is 1/2" thick which is also OEM thickness. This information can be found and confirmed in the manual listed on our website here https://www.woodstove-fireplaceglass.com/pub/media/manuals/productdownloads//o/s/osburn_900_owners_manual.pdf

Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

“You guys did a wonderful job making the glass for my wood stove. It fits perfectly and works great. Thank you guys very much and keep up the good work. Thanks again.”

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Posted 4 years ago

“The person advising me was really knowledgable. The piece arrived really quickly and was perfect. Loving my new fire place”

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Posted 4 years ago

“Fit, fast shipping, good quality. The kit provided did not fit though. It was WAY too large. Had to go buy another kit to install it.”

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Posted 4 years ago

“Very helpful and efficient! I broke a glass panel on my woodstove door, and these guys saved me. They knew exactly what I needed, had the part in stock and shipped it out the same day. I was even given helpful advice on how to do the repair myself. I can't recommend them highly enough!!”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews