Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should be a bit larger”

Helpful Report

Posted 4 years ago

“My Order 1000026241 Placed 3/2/2021 no items in package FedEx Declined my claim case C-784291107845 Please do something about this I reordered and got items but I paid $27.99 plus FedEx 14.45 Total $42.44 for nothing.”

Helpful Report

Posted 4 years ago

Wow I'm sorry to hear the package arrived empty! Fedex should refund you for the order no problem. Let us know if we can help in any way!

Posted 4 years ago

“Sent product that broke very easily. Customer service was even worst. Will never recommend or give business. Avoid this business at all cost. Search some where else.”

Helpful Report

Posted 4 years ago

Hi I'm sorry to hear you did not have a good experience with our glass and customer service! We do our best to help each customer find the right glass for their stove or fireplace. The only reasons our glass will break is if it is installed incorrectly, or the wrong type of glass is purchased for your stove. If you reach out to 217-223-0999 we are always happy to help.

Posted 4 years ago

“Very responsive and helpful.”

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Posted 4 years ago

“Great product (Ceramic glass), competitive price, cut to my specifications precisely, and was shipped the same day I ordered it (and received a couple of days later), but what blew me away was how well it was packed and crated. An earthquake probably would not have broken that glass. I had a gas fireplace glass front crack and break from the heat (after 25 years), and I struggled with whether to replace it with Ceramic or Tempered glass. Glad I made the Ceramic glass decision and never have to worry about the heat or stability of the glass front.”

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Posted 4 years ago

“So easy and so fast!! I was back to enjoying the warmth of my wood stove in just 2 days. Thanks guys!!”

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Posted 4 years ago

“Perfect fit! Very happy with the speed of delivery and the product quality. Thank you!”

Helpful Report

Posted 4 years ago

“The replacement door glass for my coal stove fits perfectly and we are enjoying the view. Thanks for the great service!!”

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Posted 4 years ago

“excellent product-like the way you smooth the edges”

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Posted 4 years ago

“Thanks very much. It fit as ordered.”

Helpful Report

Posted 4 years ago

“A+ quality and service. You have gained a new lifetime customer with your quick delivery and return service. The glass is higher quality than what was once there. Thank you again for all of your help.”

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Posted 4 years ago

“Exactly as described, fast shipping, best price!”

Helpful Report

Posted 4 years ago

“First piece of glass showed up on my door steps in a million pieces. I called and they promptly sent a replacement. No finger pointing, just great service.”

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Posted 4 years ago

“We are cozy and warm thanks to you. only took a few minutes to replace glass. we are also VERY impressed with Mike. He took time to answer questions and offer guidance.”

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Posted 4 years ago

“Easy to shop and order. The item arrived sooner than expected in good condition. Easy to install. I inadvertently stuck the gasket in the wrong position but was able to remove including the sticky glue with WD-40.”

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Posted 4 years ago

“fast and excellent service”

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Posted 4 years ago

“Quick and great service”

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Posted 4 years ago

“Fit perfectly”

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Posted 4 years ago

“Easy to order. Got exactly what I wanted.”

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Posted 4 years ago

“Price was good and came the next day with enough gasket to install it twice”

Helpful Report

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews