Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a ridiculously long time to process the order. Glass came scratched and contaminated with something. Glass turned completely black with the first fire. Had to scrub the residue off. The rope gasket that I bought with it was very thin and cheap. Probably keep this as a spare and order a replacement from a more reputable company”

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Posted 4 years ago

Tim, Sorry for your disappointment. my guess is that you ordered tempered glass but really needed ceramic glass. Tempered glass - like it shows on our site - before you placed the order (in Red) takes 10-14 days to process. It also can only withstand up to about 450 degrees F. after that - yes you will have some issues as well as the glass eventually breaking.

Posted 4 years ago

“Fast shipping. Perfect fit. Easy install. Highly recommend.”

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Posted 4 years ago

“Everything worked as it needed...thank you for the great service”

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Posted 4 years ago

“Prompt and fast service...precise cut.Love the end results.”

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Posted 4 years ago

“Efficient accommodating and a pleasure to deal with”

Total-Hearth.com 5 star review on 4th December 2021

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Posted 4 years ago

“The shipping was fast. Turns out that they had shipped the wrong size of glass, I emailed Mike & the issue was taken care of w/o an issue. Another 3 business days & I had the correct glass & a return label for sending the other glass back. If I need to order glass or more gasket material… it will be from this company.”

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Posted 4 years ago

“I was very impressed with the prompt shipping of the Woodstoves glass. It fits perfectly and we've had a number of comfortable, beautiful fires. Thanks so much!”

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Posted 4 years ago

“Perfect fit...lools sooo much nicer”

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Posted 4 years ago

“Fit as should. Fast shipping and made sure to send right one the first time”

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Posted 4 years ago

“Good product and fast shipment. Thank you”

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Posted 4 years ago

“Amazing! I live in a small town with two local wood stove shops. One was closed, the other was very unfriendly and had a week long wait. Came here, ordered a new pice of glass. Shipped same day, and got it a day and a half later. Could not be happier.”

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Posted 4 years ago

“Great quality. Was exactly what we ordered, received in mail promptly and was packaged with care. Super happy with our replacement glass.”

Total-Hearth.com 5 star review on 2nd December 2021

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Posted 4 years ago

“The replacement glass arrived quickly and fit perfectly. We appreciated the option for a warranty and thought everything - the glass, delivery and warranty - was at a great price. Sending love and appreciation to your staff and business!”

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Posted 4 years ago

“This is an awesome company. Our glass and gasket tape arrived very quickly within 48 hours of ordering it from Canada. It was very safely packaged. The glass piece is perfect! We are very happy with the service and product! Thankyou!”

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Posted 4 years ago

“Everything worked great, the glass looks amazing!”

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Posted 4 years ago

“The glass arrived in a timely fashion unbroken as it was well packed. However the gasket that was promised was not with it. Fortunetely we could use the old one. It would be nice if a new was sent as promised when I ordered the glass. Carol S. Bailey”

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Posted 4 years ago

“Easy order, fast shipping. Would recommend.”

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Posted 4 years ago

“I ordered two ceramic glass panes for my 30-year-old Consolidated Dutchwest Sequoia woodstove. The panes were cut to custom size and were shipped promptly along with the appropriate gasket material. Very pleased with the service!”

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Posted 4 years ago

“Very pleased with the ceramic glass purchase. I custom designed a 64" x 18" piece of glass with a curved arch for an outdoor patio fire feature. The staff efficiently placed my custom order, fabricated a wooden crate to safely ship my order 900 miles via FedEx, & shipped the order within a few days.”

Total-Hearth.com 5 star review on 29th November 2021

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Posted 4 years ago

“I am ALWAYS impressed with Mike and Woodstove-Fireplace Glass! Your customer service is wonderful and the glass shows up extra fast and well packed for travel. Thank you for making my job a bit easier!!”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews