Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, friendly, professional and fast service.”

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Posted 4 years ago

“Perfect Thank You!”

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Posted 4 years ago

“I am very satisfied with the fireplace glass price and the quick delivery. Thanks”

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Posted 4 years ago

“I bought the glass as a spare part. It came safely packed, and it came promptly. Had my old glass been broken your business would have saved me days of heartburn. We get a big fraction of our winter heat from our stove. Your advice about hand the tightening of the screws is appreciated will be observed. Matt Hannon”

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Posted 4 years ago

“Our woodstove front glass cracked during a series of really cold days. They got the replacement to us quickly.”

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Posted 4 years ago

“Glass fit perfectly. Shipping was quick.”

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Posted 4 years ago

“Quick service; good product arrived in perfect condition.”

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Posted 4 years ago

“Pretty easy to install with great service. Thanks! I will recommend to friends.”

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Posted 4 years ago

“The glass went in easily and we are enjoying the view!”

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Posted 4 years ago

“The gentleman who helped me was very knowledgeable.”

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Posted 4 years ago

“I was very pleased with the service I got from the moment these guys said "Hello" to watching the video to learn how to install the glass! This was honestly a really good experience - for a 67 year old woman ordering and installing a glass that fits perfect!”

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Posted 4 years ago

“Very fast friendly service. Will definitely use again in the future”

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Posted 4 years ago

“Glass was proper fit for my Jotul stove. Shipping was virtually overnight (with some added shipping charges). I was back in business here in Wisconsin during our latest deep freeze. Thanks for your quick tesponse!!!!”

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Posted 4 years ago

“The glass was a little shorter than original but works.”

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Posted 4 years ago

“Mike was very friendly and helpful and he had the exact glass I needed!”

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Posted 4 years ago

“I ordered a piece of glass for my Lopi 380/440 stove. It came very quickly but did not fit my door opening. I called and they were very friendly and willing to help but said I would be charged to send it back to re cut it. Luckily I have access to a waterjet so I was able to get it cut to make it fit. Overall nice people it seemed but not impressed by the product.”

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Posted 4 years ago

I'm sorry you were disappointed by the product. Hopefully for some clarification and for future reference, if a glass is ordered wrong, then we have the customer cover cost of shipping for a replacement glass. If we made an error in making the glass or sending the incorrect glass, then we will cover the cost of shipping for a replacement. I'm glad you were able to figure out a solution though!

Posted 4 years ago

“Personable, personalized service! I ordered the wrong sized glass, and a new one was ordered without delay. I even got tech help to install it. I wish more companies were like this one.”

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Posted 4 years ago

“Really nice looking glass. Great service.”

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Posted 4 years ago

“We needed a specific size piece of glass for a side panel on an older wood stove. We received the item and special tape within a week. Easy for us to apply and works perfect. I highly recommend this company!”

Total-Hearth.com 5 star review on 22nd February 2021

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Posted 4 years ago

Thanks for the kind review! Your stove looks great!

Posted 4 years ago

“Fits as it should”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews