Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping, the glass fit right in”

Helpful Report

Posted 4 years ago

“Got it fast it fit liked the video”

Helpful Report

Posted 4 years ago

“You guys did a wonderful job making sure we had the right glass it’s been doing a wonderful job.”

Helpful Report

Posted 4 years ago

“Shipped same day. Excellent service. Reasonable prices.”

Helpful Report

Posted 4 years ago

“I was not sure if I was installing the glass correctly so I called for help and the gentleman that answered helped me make sure the glass got installed correctly! Thank you for the great costumer service, Mark G.”

Helpful Report

Posted 4 years ago

“Fire glass looks great! The fiberglass tape was a perfect fit and easy to install. Glass cleaner has been used once as well. Pretty good. I know it’s tough to keep the glass clean when burning. I replaced the glass on my mom’s old wood stove that broke decades ago when I was a kid. We replaced her old stove with a new high efficiency fireplace during a remodel. I put the old stove in my shop. Looks great!”

Total-Hearth.com 5 star review on 15th February 2021

Helpful Report

Posted 4 years ago

“Window fit absolutely perfectly and was crystal clear (with the slight natural tint of course). I couldn't believe the difference when compared to the old glass I had on there. The only thing is to make sure to get the right sealer/gasket. My Jotul F400 uses a thin rope gasket on the door, but I erroneously bought the wide flat gasket with adhesive that was said in the website to go along with the window. Otherwise, very happy with the window, the price, and the very fast delivery.”

Helpful Report

Posted 4 years ago

“The glass I ordered from you fit perfectly. It arrived in a short period of time and I was back to having fire's within three days. Couldn't have gone any better. Thanks so much Greg”

Helpful Report

Posted 4 years ago

“Excellent service, great price, I really enjoyed talking to a good person on the phone!”

Helpful Report

Posted 4 years ago

“The replacement was the perfect fit! Customer service was excellent! Thank you!”

Helpful Report

Posted 4 years ago

“Easy to install and beautiful! Great product!”

Helpful Report

Posted 4 years ago

“Loved the ability to get the EXACT measurements needed for my stove. Super fast delivery!!”

Helpful Report

Posted 4 years ago

“Glass came quickly and well padded ---> came in one piece and scratch free! I also gave them a call for a question about installation and they answered right away and gave me some very helpful tips! Thanks guys!”

Helpful Report

Posted 4 years ago

“Super fast shipping.”

Helpful Report

Posted 4 years ago

“Product arrived quickly and it was in great shape. Replacing may glass was easy.”

Helpful Report

Posted 4 years ago

“Very prompt and friendly service.”

Helpful Report

Posted 4 years ago

“Great customer service when I called to ask questions about replacing the glass in our Jotul wood burning stove. Was able to order exactly what I needed and replace the glass. Thanks!”

Helpful Report

Posted 4 years ago

“Glass was great! just what i needed and timely.”

Helpful Report

Posted 4 years ago

“My order arrived quickly, was packed well, exactly what I'd ordered, and was a fair price. Can't ask for more than that.”

Helpful Report

Posted 4 years ago

“Always complied with what I needed. I highly recommendthem.”

Helpful Report

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews