Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glass I ordered came in very quickly and was the exact fit I ordered. It looks great and I’m sure I am going to be happy with it for a long time.”

Helpful Report

Posted 4 years ago

“Glass arrived quickly and as advertised. Great company!”

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Posted 4 years ago

“Very pleased with the customer service and the product! Would highly recommend!”

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Posted 4 years ago

“The replacement glass came 3 days! The stove seems a whole lot safer with the glass altho I do have to clean it. 🤔 Jotul has a pretty poor way of supporting the glass. Thanks for great quick service!”

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Posted 4 years ago

“Great service! Quality job delivered quickly.”

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Posted 4 years ago

“Very nice people to work with my order. Thank You”

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Posted 4 years ago

“good price, fast delivery and a good video to show how to do the job without breaking the glass (as I did with the old one).”

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Posted 4 years ago

“Works great. So glad we found your company. Will send picture later.”

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Posted 4 years ago

“Fits perfect and great delivery time. Very happy with product and company.”

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Posted 4 years ago

“EXCELLENT CUSTOMER SERVICE. GOOD PRICE AND FAST SERVICE.”

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Posted 4 years ago

“Glass was great fire looks beautiful thank you 😊”

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Posted 4 years ago

“I've placed two orders in the past couple weeks and both orders shipped same day and arrived the next day in St Louis. Glass was packed extremely well with quality material and arrived with no issues. Their wood stove glass installation video was very helpful in replacing the glass and gasket on our fireplace insert.”

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Posted 4 years ago

“Ordering was easy. When I inquired about tracking they responded quickly. Glass fit perfectly. Shipping relatively fast.”

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Posted 4 years ago

“The Glass arrived in perfect condition. The delivery was late at no fault of the company. The delay came from the delivery company. Glass fit our stove like a glove.”

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Posted 4 years ago

“Such a helpful sales team. They guided me to the right product and had it delivered right away. They also had helpful information on installing the new glass. Really pleased with the whole process.”

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Posted 4 years ago

“Excellent customer service and delivery of the product.”

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Posted 4 years ago

“Got a piece of glass for my fireplace and it came packaged securely and quick without any damage. Very happy with the turnaround time.”

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Posted 4 years ago

“Somehow I got the wrong size glass pieces I want to burn a fire tonight cuz can be like 35 degrees they're like an inch off on the two in pieces the middle piece seems okay but the other ones were too big like an inch off actually”

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Posted 4 years ago

You ordered custom size pieces of glass that were 5 1/2" x 9 1/2". If we somehow did not cut the glass to the correct dimensions, then please call us so that we can send the correct size glass.

Posted 4 years ago

“Very pleased with the customer service, quick response and the quality of the product. HIGHLY recommend!”

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Posted 4 years ago

“Stellar service!! Just like others mentioned, they are quick, faster than Amazon for real, best price too.”

Helpful Report

Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews