Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect fit! Very happy with the speed of delivery and the product quality. Thank you!”

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Posted 4 years ago

“The replacement door glass for my coal stove fits perfectly and we are enjoying the view. Thanks for the great service!!”

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Posted 4 years ago

“excellent product-like the way you smooth the edges”

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Posted 4 years ago

“Thanks very much. It fit as ordered.”

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Posted 4 years ago

“A+ quality and service. You have gained a new lifetime customer with your quick delivery and return service. The glass is higher quality than what was once there. Thank you again for all of your help.”

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Posted 4 years ago

“Exactly as described, fast shipping, best price!”

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Posted 4 years ago

“First piece of glass showed up on my door steps in a million pieces. I called and they promptly sent a replacement. No finger pointing, just great service.”

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Posted 4 years ago

“We are cozy and warm thanks to you. only took a few minutes to replace glass. we are also VERY impressed with Mike. He took time to answer questions and offer guidance.”

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Posted 4 years ago

“Easy to shop and order. The item arrived sooner than expected in good condition. Easy to install. I inadvertently stuck the gasket in the wrong position but was able to remove including the sticky glue with WD-40.”

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Posted 4 years ago

“fast and excellent service”

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Posted 4 years ago

“Quick and great service”

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Posted 4 years ago

“Fit perfectly”

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Posted 4 years ago

“Easy to order. Got exactly what I wanted.”

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Posted 4 years ago

“Price was good and came the next day with enough gasket to install it twice”

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Posted 4 years ago

“Just got a gasket which was perfect however the glue was a little hard But it worked”

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Posted 4 years ago

“Glass fit perfectly. Easy to install. The glass is crystal clear. Would recommend to others needing a replacement window.”

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Posted 4 years ago

“The ceramic glass came quickly and cut perfectly.”

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Posted 4 years ago

“Was a perfect fit. Fast shipping.”

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Posted 4 years ago

“I felt like I was calling a friend who just answered the phone and said he'd take care of my fireplace glass for me. Really the guy just answered the phone, said sure give me the dimensions, and the glass went out that day. I am not sure how this company is pulling this off -- but what a refreshing change from recordings, menu options, etc. etc.”

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Posted 4 years ago

“Awesome! Fast delivery and perfect fit. Would absolutely buy again.”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews