Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was very prompt, the window fits perfectly and the view is beautiful, I couldn’t be happer. The extra service I needed was provided right away,”

Helpful Report

Posted 4 years ago

“Great business! Fast service, fair price, very accurate cutting, fast delivery. Happy I found Woodstove-Fireplace Glass.”

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Posted 4 years ago

“Gasket and adhesive arrived quickly and fit as expected.”

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Posted 4 years ago

“super quick!”

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Posted 4 years ago

“Great product. Perfect fit. Prompt service. Thank you so much”

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Posted 4 years ago

“Shipping was fast. Price was good. Exactly as advertised. This gasket replaced what I assume was a very old flattened gasket (we are new to this house). I used an angle grinder with a wire brush disc, cleaned out all the old gasket and glue. I had to cut off about 10” of the gasket, and cut it into 2 pieces (2 doors). Was a bit tricky getting a clean cut without it unraveling. But it works great. Seals the door much better than the old flattened one.”

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Posted 4 years ago

“Fit perfect and looks great, fast shipping.”

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Posted 4 years ago

“Glass was cut perfectly and looks great in our wood stove”

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Posted 4 years ago

“Was very happy with the quality of the glass and the amount of time it took to get it. I had to trace the glass and mail it to Woodstove -Fireplaceglass. It was cut and shipped back to me the day after they received it. It fit perfectly. Would gladly use them again.”

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Posted 4 years ago

“Wood stove Fireplace Glass had everything we needed. The ordering was fast and efficient, and we were kept up-to-date on status from order to arrival. Awesome customer service!”

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Posted 4 years ago

“Perfect fit and looks wonderful. A better glass insert than what came new with my wood stove.”

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Posted 4 years ago

“Fits perfectly! We received the item very quickly too”

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Posted 4 years ago

“Prefect fit and fast delivery”

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Posted 4 years ago

“Very satisfied”

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Posted 4 years ago

“Would of giving 5 stars but paid for 2 day and took 4 days.The glass is awesome. Money was taking out on the 9th and received on the 13th. All good but damn that was 35 etra for 2 day.....”

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Posted 4 years ago

According to the tracking information we shipped it the same day it was ordered and the packaged was delivered in 2 days. Did UPS drop it off at the wrong location?

Posted 4 years ago

“I had to grind the glass to make it fit. Used a ceramic cut off wheel. It’s all good now”

Helpful Report

Posted 4 years ago

Was the wrong glass ordered? In the future if you run into this issue, please give us a call and we will do our best to rectify the situation. Have a great day!

Posted 4 years ago

“It was a painless order. Fast and direct. Expedited shipping is a bargain IMHO. The glass is a perfect replacement for my Englander stove. Works great-- its burning right now.”

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Posted 4 years ago

“They are very helpful in finding parts I needed.”

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Posted 4 years ago

“It's good.”

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Posted 4 years ago

“worked great”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews