Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience throughout the whole process. Enjoying the wood stove once again Thanks, Jamie”

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Posted 4 years ago

“Looks great very happy”

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Posted 4 years ago

“Awesome Service !”

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Posted 4 years ago

“I had great customer service. My replacement glass was packed for the best possible protection it also arrived on time.”

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Posted 4 years ago

“Amazing! This is what every online purchase should be like.”

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Posted 4 years ago

“I bought glass for an old fisher insert. I talked to a real person on the phone when I called, not a computer. Very polite, friendly,helpful and knowledgeable. Glass was at my house in two days and fit perfectly.”

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Posted 4 years ago

“Got what i needed for my woodstove in a timely matter and affordable price”

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Posted 4 years ago

“When the glass on my woodstove broke I jumped online and not only were these guys easy to find, they had great prices and were able to work with my shipping needs. I called them a couple times for buying and installation advice, and they were friendly and super helpful.”

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Posted 4 years ago

“Great customer service and they made sure I had the correct piece of glass with custom cuts for my wood burning stove. Would highly recommend to anyone.”

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Posted 4 years ago

“Good price and very quick delivery. Would certainly use them again. They also answer the phone promptly to provide quality customer service and confirm the correct parts are being ordered”

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Posted 4 years ago

“Having never purchased anything like this before. I was unaware of the price of these products, which was a shock. However, Woodstove gave me the ceramic glass at a better price than anyone else, and I'm very happy with the speed of delivery and quality. Also their customer service is top notch Thank you Bob”

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Posted 4 years ago

“Great and speedy service”

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Posted 4 years ago

“Fast shipping and perfect fit. The glass was even a little thicker than the original which should hold up better. Very happy with this purchase”

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Posted 4 years ago

“Love this company and really appreciate the quick shipping!”

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Posted 4 years ago

“My experience was excellent.”

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Posted 4 years ago

“Perfect fit! Arrived in a timely manor, and had great email confirmation and tracking info!”

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Posted 4 years ago

“Order shipped in a timely manner and we were notified with a tracking number. Glass received and installed with no problems.”

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Posted 4 years ago

“The initial piece I received didn't quite fit. I called and they had me send a comparison picture. They had a new piece cut and I received it the next day! Great customer service!”

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Posted 4 years ago

“It came in a timely fashion. Was easy to install and the fixative was much higher quality than we have purchased in local box hardware store”

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Posted 4 years ago

“Thank you for the customer service and also the fast shipping”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews