Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cracked the glass on my Lopi 1220 wood stove. I ordered an OEM glass, It was in stock and the order shipped the next day. It arrived well packaged and ready to be installed. I did order the glass tape kit, but really when I too the old glass out a I realized that maybe the tape wasn’t what I needed on the glass. Tbh, I probably needed 25% of the tape, I mention this, because it’s great they have the “suggested tape” there when you check out, it migh not be exactly what your glass needs to install. Otherwise great, fast service. And oils definitely order again if I can’t source locally.”

Total-Hearth.com 5 star review on 22nd February 2021

Helpful Report

Posted 4 years ago

Great to hear ordering and installing the glass went well! We always love getting to see the glass in its new home.

Posted 4 years ago

“Quick shipment, good price, perfect, can't ask for more.”

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Posted 4 years ago

“Fast shipping and item fits perfectly.”

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Posted 4 years ago

“Mike and Josiah are just great. I've gotten some really quality products for my old Earth stove woodstove from them. I want to give them some high praise for trying so hard to get me a round gasket for the door. They apologized up and down that they didn't have what I needed. Still, for everything else, I go to them first!”

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Posted 4 years ago

“I ordered a tempered glass replacement panel to match a missing panel in a four panel insert. It shattered into a million pieces during the cooldown from the first fire. Probably not flame polished or stress relieved after cutting. Luckily a spark didnt come through the open panel and burn down the house.”

Helpful Report

Posted 4 years ago

The tempered glass we sell is heat resistant up to 400-500 degrees Fahrenheit. If the stove was ran too hot than it will break the glass. Additionally if the glass ordered was too big for your fireplace door or if the door has warped any over time and there is no room around the glass for expansion, then the glass will break. This is likely what happened. We do offer a one time half off replacement for instances such as this. Call us at 217-223-0999 if you would like to talk more.

Posted 4 years ago

“Very nice glass”

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Posted 4 years ago

“My new fireplace glass fit the space perfectly. My nephew installed it with ease. I love seeing the flame again, as the old glass had become distorted.”

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Posted 4 years ago

“I was very satisfied with the prompt service I received from Woodstove fireplace glass. The glass fit perfect and now I can enjoy a fire again.”

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Posted 4 years ago

“Outstanding knowledge only topped by better customer service”

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Posted 4 years ago

“It fits perfect and fast delivery Couldnot be happier with it”

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Posted 4 years ago

“Had to order new window for my Squire wood stove after mine broke. The fit is exact. So glad I found one so quickly. Fast shipping”

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Posted 4 years ago

“Got the glass in two days, installed, and the fire is now picture perfect. The staff was knowledge and helpful. They cut my glass to the dimensions that I requested and at no extra charge. Very pleased with their product and service.”

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Posted 4 years ago

“Simple and fast.”

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Posted 4 years ago

“I called the company to ask if the stove glass I wanted to buy would fit a slightly different stove model. They were helpful over the phone and answered my question. I ordered the part, and it arrived quickly and undamaged. We installed the stove door glass and could fire up our stove right before the 2-week cold spell hit Missouri. Very happy with the purchase and would recommend to others.”

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Posted 4 years ago

“Very quick and easy”

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Posted 4 years ago

“Glass arrived intact and as promised.”

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Posted 4 years ago

“Looks great should have ordered 2”

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Posted 4 years ago

“Very happy with the service!!!!!”

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Posted 4 years ago

“The glass for my stove was not a common size. I measured The original and emailed the measurements to them. I received my replacement glass within a week and the fit and finish was perfect. Thank you wood stove fireplace glass!!”

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Posted 4 years ago

“Stove is burning much better after replacement”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews