Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service”

Helpful Report

Posted 3 years ago

“Great people to work with! Helped me out with a high quality product in a very time sensitive situation!”

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Posted 3 years ago

“Works great. Fires over 500 degrees many times, no problems.”

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Posted 3 years ago

“Works as designed to.”

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Posted 3 years ago

“Our wood stove glass door cracked and we attempted to have where we purchased it to replace it. Woodstove was considerably less in cost as well as extremely helpful in assisting us on the "how to" of the glass replacement. We saved considerable time and money purchasing our replacement glass from this company. Shipping was super fast and I wouldn't even think of using any other company for future products for our wood stove!”

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Posted 3 years ago

“I have the largest of the Dutchwest woodstoves that I bought in 2016 shortly before they stopped making them. We use it as the primary source of heat in our house during the winter, along with passive solar heating. Unlike the “original” version that had two front doors, each with a pane of glass, this one had a continuous single door across the front with a single large window. I recently broke that window putting in some logs that were a bit big and really should have been split. That glass was not available through places that have woodstove parts. I called Woodstove Fireplace Glass and explained to the helpful person who answered what I needed. As I had, he assumed the pane of glass was curved across the top. I explained that when I opened the door and looked on the back side, I discovered that it wasn’t rounded but was a pentagon. I gave him the exact dimensions that I had measured, and offered to send him a diagram. He said that was not necessary, and repeated the description and dimensions back to me. He then quoted me a price that was quite reasonable. The pane of glass arrived in 2 days, it measured exactly the dimensions that I had given, and fit perfectly in our stove. I would highly recommend Woodstove Fireplace Glass to anyone who needs glass for their woodstove. Travis Payne, Raleigh, NC”

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Posted 3 years ago

“Placed an order and it showed up a day later. Fast friendly service, had exactly what I needed”

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Posted 3 years ago

“Great experience. Our glass broke in our wood stove. One call to them and it was here the next day!”

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Posted 3 years ago

“Perfect fit, and easy to install.”

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Posted 3 years ago

“Fast great service!”

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Posted 3 years ago

“They are very good to deal with”

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Posted 3 years ago

“Great service and product”

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Posted 3 years ago

“Mike Monaghan was super helpful. I’ve ordered 3 times from these guys and Mike was the dude who really made it easy for me. Not super cheap but you get what you pay for. And it was worth it 👍🏻👍🏻”

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Posted 3 years ago

“Thanks for your help and immediate response sending the fireplace glass replacement.”

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Posted 3 years ago

“Fit perfect! Great service! Quick to ship 5 stars all around”

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Posted 3 years ago

“Good part!”

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Posted 3 years ago

“I was very impressed how fast I received the order of my replacement glass for my stove door. Stove is back in action.”

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Posted 3 years ago

“Replacement of cracked wood stove glass. Very helpful and reasonable delivery time. Could not give five stars because they forgot the gasket when shipping and so we had to go buy one. When they were informed of the missing gasket they did promptly send out a package with the missing part. It was too late but now we have an extra gasket if we need one! Overall good experience and would recommend for your woodstove needs.”

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Posted 3 years ago

“Perfect !”

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Posted 3 years ago

“Glass for door arrived on time and performs just like the glass for a door should.”

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Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews