Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,874 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glass fit perfect in my wood stove and shipping was fast!”

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Posted 3 years ago

“The stove glass is perfect. Our order was shipped and delivered in a timely manner. The glass was packed securely for shipping.”

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Posted 3 years ago

“Top notch materials, fast and free shipping! What's not to like?!”

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Posted 3 years ago

“Crystal clear slightly amber allowing a perfect magical view of the fire inside”

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Posted 3 years ago

“The glass I ordered fit perfectly and was easy to install. Happy to be able to see the fire again”

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Posted 3 years ago

“Amazing quality glass fit like a glove as described!”

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Posted 3 years ago

“Glass arrived safety and quick. Install was easy”

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Posted 3 years ago

“Thank you fits perfectly.”

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Posted 3 years ago

“Fast shipping, product came exactly as described. Would order from them again.”

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Posted 3 years ago

“Great service! I called with a question. They were very helpful. The order was received quickly.”

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Posted 3 years ago

“Very informative and helpful”

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Posted 3 years ago

“The glass was cut to size exactly and installed easily. Burns clear and transfers heat nicely.”

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Posted 3 years ago

“Super fast shipping across border, great customer service and a nice piece of glass with class!”

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Posted 3 years ago

“This was the easiest buying process I have ever gone through. My husband (my gosh he is in his 40s) doesn't really use a computer, so once I found out it was on me to find a replacement, I was nervous I wouldn't get this right. I emailed the company and the owner was SO FAST responding to me, asking me to give him some specifics, and when I gave him what he needed, I swear, I reveived a shipping confirmation an hour later. Thank you!!”

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Posted 3 years ago

“I received my order within a week and it exceeded my expectations!”

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Posted 3 years ago

“Very helpful and patient”

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Posted 3 years ago

“Thank you for sending out so promptly!”

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Posted 3 years ago

“The glass that I ordered was right on. Delivery was on time. Good job.”

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Posted 3 years ago

“These guys were great to deal with. I received my replacement glass, at my doorstep, within days after ordering. Thanks!”

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Posted 3 years ago

“Problem with the shipment:(( The fedex envelope arrived ripped open and empty I reported it to you and hope to get it soon.”

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Posted 3 years ago

Sorry that FedEx did not handle this package well! We shipped out a replacement in a 2-Day package as soon as you called. Thanks for shopping with us!

Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,874 reviews