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Total-Hearth.com Reviews

4.8 Rating 1,917 Reviews
96 %
of reviewers recommend Total-Hearth.com
Company Reviews Product Reviews
373
 Questions Metrics Info
4.8
Based on 1,917 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total-Hearth.com Reviews

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Larry M
Verified Buyer
“Glass fit as it should,took a bit longer then expected to receive considering the location in reference to me, Ill blame the freight handler on that. packaging had room for improvement as the glass was inside the box banging together. When I opened the box there were shards of Glass from the edges of the 2 pieces, fortunately the glass was not cracked but the edges sustained pretty good damage. I installed them anyway as I needed heat, Time will tell. Thanks for the opportunity to do Business. Larry”
Helpful Report
Posted 3 years ago
Looks like the tracking showed a weather delay which slowed it a bit. Ordered on 2/2 and received it on 2/8...not too bad for free ground shipping I think. I made note of the glass chips on your order, so if it becomes an issue let me know. Mike
Posted 3 years ago
Darlene K
Verified Buyer
“It was delivered in a timely manner and I appreciate that.”
Helpful Report
Posted 3 years ago
Jim B
Verified Buyer
“Never have I gotten a part so fast”
Helpful Report
Posted 3 years ago
Brittney E
Verified Buyer
“Glass fit perfect in my wood stove and shipping was fast!”
Helpful Report
Posted 3 years ago
Christina H
Verified Buyer
“The stove glass is perfect. Our order was shipped and delivered in a timely manner. The glass was packed securely for shipping.”
Helpful Report
Posted 3 years ago
Lawrece G
Verified Buyer
“Top notch materials, fast and free shipping! What's not to like?!”
Helpful Report
Posted 3 years ago
Michael P
Verified Buyer
“Crystal clear slightly amber allowing a perfect magical view of the fire inside”
Helpful Report
Posted 3 years ago
Dan C
Verified Buyer
“The glass I ordered fit perfectly and was easy to install. Happy to be able to see the fire again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Amazing quality glass fit like a glove as described!”
Helpful Report
Posted 3 years ago
Shirley D
Verified Buyer
“Glass arrived safety and quick. Install was easy”
Helpful Report
Posted 3 years ago
Bruce C
Verified Buyer
“Thank you fits perfectly.”
Helpful Report
Posted 3 years ago
Dave T
Verified Buyer
“Fast shipping, product came exactly as described. Would order from them again.”
Helpful Report
Posted 3 years ago
Carla P
Verified Buyer
“Great service! I called with a question. They were very helpful. The order was received quickly.”
Helpful Report
Posted 3 years ago
Tracy H
Verified Buyer
“Very informative and helpful”
Helpful Report
Posted 3 years ago
David F
Verified Buyer
“The glass was cut to size exactly and installed easily. Burns clear and transfers heat nicely.”
Helpful Report
Posted 3 years ago
Alex W
Verified Buyer
“Super fast shipping across border, great customer service and a nice piece of glass with class!”
Helpful Report
Posted 3 years ago
Jennifer S
Verified Buyer
“This was the easiest buying process I have ever gone through. My husband (my gosh he is in his 40s) doesn't really use a computer, so once I found out it was on me to find a replacement, I was nervous I wouldn't get this right. I emailed the company and the owner was SO FAST responding to me, asking me to give him some specifics, and when I gave him what he needed, I swear, I reveived a shipping confirmation an hour later. Thank you!!”
Helpful Report
Posted 3 years ago
Tanis T
Verified Buyer
“I received my order within a week and it exceeded my expectations!”
Helpful Report
Posted 3 years ago
James M
Verified Buyer
“Very helpful and patient”
Helpful Report
Posted 3 years ago
Patrick O
Verified Buyer
“Thank you for sending out so promptly!”
Helpful Report
Posted 3 years ago
Total-Hearth.com is rated 4.8 based on 1,917 reviews
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