Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased replacement glass for my woodstove from you guys. The service was great and prompt and very helpful. I am now enjoying a beautiful view of flickering flames from my Vermont castings woodstove. Thank you!”

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Posted 3 years ago

“I was so pleased. So after being frightened by my local supplier who wanted to sell me a new wood burner, I gave these guys a call and talked to Mike. After removing the old glass I traced it on some cardboard and sent him a photo with some rough dimensions. Just from a photo of the cardboard with the shape and dimensions, Mike was able to tell me the Make and Model of the woodstove and they had the glass in stock. It was a perfect fit and they even were able to sell me the Door and glass insulator. Works perfectly. Many Thanks to Mike and his crew who recognized my anxiety over this. They responded with reassurance and personable service from which I was able to draw confidence to complete the task. I am so glad that I found these guys and I highly recommend doing business with them. Great Job and Many Thanks! Warmly!”

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Posted 3 years ago

“When I was younger a man's word was all he had ! This place was as close as you can get in the modern world! They said what they'd do , and did what they said ! Priceless !”

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Posted 3 years ago

“Excellent Product!”

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Posted 3 years ago

“The glass arrived on time and was an exact fit for our stove.”

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Posted 3 years ago

“Fast, and accurate! I would use them again and again to supply me we parts!”

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Posted 3 years ago

“This glass works as a replacement for the Osburn 900 wood stove. I added the door gasket and sealant to the purchase. Glass is crystal clear and works as advertised. Con: it is much thinner (maybe 50%) than OEM, the gasket add-on is also thinner (maybe 25%) so it does nothing to make an actual seal.”

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Posted 3 years ago

Glad the glass worked for you! Just wanted to let you know the glass is 3/16" thick or 5mm which is the OEM thickness and standard for wood stove glass. The door rope you ordered is 1/2" thick which is also OEM thickness. This information can be found and confirmed in the manual listed on our website here https://www.woodstove-fireplaceglass.com/pub/media/manuals/productdownloads//o/s/osburn_900_owners_manual.pdf

Posted 3 years ago

“Excellent Service”

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Posted 3 years ago

“You guys did a wonderful job making the glass for my wood stove. It fits perfectly and works great. Thank you guys very much and keep up the good work. Thanks again.”

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Posted 3 years ago

“The person advising me was really knowledgable. The piece arrived really quickly and was perfect. Loving my new fire place”

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Posted 3 years ago

“Fit, fast shipping, good quality. The kit provided did not fit though. It was WAY too large. Had to go buy another kit to install it.”

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Posted 3 years ago

“Very helpful and efficient! I broke a glass panel on my woodstove door, and these guys saved me. They knew exactly what I needed, had the part in stock and shipped it out the same day. I was even given helpful advice on how to do the repair myself. I can't recommend them highly enough!!”

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Posted 3 years ago

“Fantastic experience, product was shipped within hours of purchase and arrived much quicker than expected. Great quality product just installed it using some directions on youtube created by the same company!”

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Posted 3 years ago

“GREAT place to get replacement glass for your wood stove! The local fireplace shop said they couldn't get one for 6 to 8 weeks (in winter meanwhile I can't heat my house). These guys got one to me in 2 days! Plus a very reasonable price. 100% recommend.”

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Posted 3 years ago

“Great job getting my stove going again! Excellent from order to delivery!!”

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Posted 3 years ago

“Extremely fast shipping.”

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Posted 3 years ago

“Very satisfied with my purchase, shipped quickly. Thank you.”

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Posted 3 years ago

“Replacement glass came quickly. Perfect fit. My gasket type and placement glass was different than the video instructions on the website, however, I'm glad they provided the video. I picked up information that was useful.”

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Posted 3 years ago

“We broke our glass on fireplace during the dead of winter. Called in the middle of the holiday's. Customer Service excellent. Double checked our measurements and sent within 4 days. Great online instructions for installation.”

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Posted 3 years ago

“Thanks guys…excellent.”

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Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews