Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered replacement glass for unknown manufacturer stove door. Exact fit and prompt delivery..”

Helpful Report

Posted 3 years ago

“Fast shipping, good price”

Helpful Report

Posted 3 years ago

“Glass fit perfectly and is same quality as original. Service was quick and accommodating.”

Helpful Report

Posted 3 years ago

“great service, great product! excellent value.”

Helpful Report

Posted 3 years ago

“The replacement glass came quickly and although my brother installed it he had no problems and we were underway and burning in no time.”

Helpful Report

Posted 3 years ago

“The glass is exactly as expected and arrived quicker than expected. Also great communication with tracking information on the free shipping emailed to me. Thank you Mike for the wonderful products and service!”

Helpful Report

Posted 3 years ago

“Got these as back ups for the ones I purchased about two years ago. Have had no problems with the first set at all and the company was efficient and priced very fairly so just as insurance I got a second set so I wouldn't have to wait if ever I got a crack. Will continue to use this company as long as my fire is burning.”

Helpful Report

Posted 3 years ago

“Arrived in perfect condition. The clean glass is awesome! Still looks great after 3 weeks of using.”

Helpful Report

Posted 3 years ago

“I have not tried it yet but I installed it.Thank you for fast delivery.”

Helpful Report

Posted 3 years ago

“They sent the wrong sized replacement glass, by mistake, but made it right. Sent me the correct glass quickly with a return label pre-paid. Great work!”

Helpful Report

Posted 3 years ago

“Fit perfectly worked great easy application and adhesive for new seal was easy to apply”

Helpful Report

Posted 3 years ago

“Perfect fit. Quick delivery.”

Helpful Report

Posted 3 years ago

“Easy to install. Back in business after the clumsy break.”

Helpful Report

Posted 3 years ago

“Received exactly what I asked for. I was hapy to see the marking on the glass certifying it is tempered.”

Helpful Report

Posted 3 years ago

“Had questions about replacement glass on wood stove and Alex went above and beyond with helping me by answering questions that the wood stove dealer themselves wouldn't. Highly recommend the level of customer service and attention to detail.”

Helpful Report

Posted 3 years ago

“Helpful and got order right away”

Helpful Report

Posted 3 years ago

“Super fast service and shipping”

Helpful Report

Posted 3 years ago

“Great selection and overall experience, but extremely expensive.”

Helpful Report

Posted 3 years ago

“The new seal shipped quickly. Getting the old gasket sealer out was difficult, but once the groove was clean the installation was easy. I would definitely buy parts here again.”

Helpful Report

Posted 3 years ago

“The glass is fantastic and shipped quick. Ordered based on dimensions as I don't know the model of my old Quadra Fire insert, but it worked out nicely. Took maybe 20 mins to replace. Super clear compared to the 40+ year old glass.”

Total-Hearth.com 5 star review on 25th March 2022

Helpful Report

Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews