Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service rep was so helpful, we received our glass quickly and would recommend these people to anyone needing help replacing glass for their wood stove. Thanks!”

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Posted 3 years ago

“Perfect fit for my 23 year old woodstove. Excellent price and quick shipping. My chimney guy was impressed.”

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Posted 3 years ago

“The gasket that was sold with this glass was the wrong kind.”

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Posted 3 years ago

“Ordered custom ceramic glass. The website was super easy. Shipped super fast. Cleans easy with vinegar and water. Great product.”

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Posted 3 years ago

“Thanks for the quick turnaround”

Total-Hearth.com 5 star review on 3rd February 2022

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Posted 3 years ago

“We ordered a glass replacement window for our woodstove on Monday and received it on Wednesday. It fit perfectly. We could not be more pleased.”

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Posted 3 years ago

“Ordered a replacement glass for my coal-burning stove, size is true and installation is straightforward.”

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Posted 3 years ago

“Perfect fit. Easy to order. Quick shipping.”

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Posted 3 years ago

“I was amazed that I could glass for my 30+ year old stove; the exact part number! Fits perfectly. We had a little trouble getting the correct gaskets, but the company was very responsive. Nice job.”

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Posted 3 years ago

“We called on a Friday 1/2 hour prior to closing, staff was friendly, knew exactly what we needed, we received our glass on Tuesday am. Perfect fit.”

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Posted 3 years ago

“Very fast excellent service”

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Posted 3 years ago

“My almost 30 year old earth stove glass broke while filling a morning fire on a Tuesday. I found this website and searched by brand finding, easily finding my stove. Three days later the new glass, glass gasket and door gasket arrived. It was surprisingly easy to remove the glass screws and the glass and gasket were a perfect fit.”

Total-Hearth.com 5 star review on 30th January 2022

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Posted 3 years ago

“All my expectations were set and met. The glass was forged and then shipped. I am sitting next to it right now watching the NFL playoffs after our 2+ foot Nor'easter yesterday.”

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Posted 3 years ago

“Super easy to order from. Great prices. Super fast shipping.”

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Posted 3 years ago

“We are so pleased with the quality, pricing, and service! The glass fits perfectly!! Thank you!”

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Posted 3 years ago

“Great service good people to deal with I will spread the word”

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Posted 3 years ago

“Fantastic, rapid ordering and shipping! In less than two hours from placing my order and my replacement glass was shipped! The glass arrived in a well packed box and in perfect condition! I couldn't be more pleased!”

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Posted 3 years ago

“My glass was shipped the same day I placed my order and received it 2 days later. Great quality ceramic glass with more than enough gasket… Very pleased thanks”

Total-Hearth.com 5 star review on 29th January 2022

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Posted 3 years ago

“From the time I talked to Mike on the phone and he helped me with what glass I needed until it arrived 46 hours. Amazing. Perfect customer service. A rare find these days. A huge recommendation from us. THANK YOU.”

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Posted 3 years ago

“My package arrived early!!! It came with installation instructions and was exactly what I ordered. I heat my house with wood and my glass was cracked and ready to fall apart. The new one came before that could happen. The stove looks like it did when I bought it.”

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Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews