Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,875 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem with the shipment:(( The fedex envelope arrived ripped open and empty I reported it to you and hope to get it soon.”

Helpful Report

Posted 3 years ago

Sorry that FedEx did not handle this package well! We shipped out a replacement in a 2-Day package as soon as you called. Thanks for shopping with us!

Posted 3 years ago

“Haven’t been able to replace yet we won’t be at our cabin til spring but the ease of ordering and receiving was excellent thanks so much!”

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Posted 3 years ago

“The website was very easy to use. I placed my order had my glass within days. It fit perfectly and looks great!”

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Posted 3 years ago

“Excellent company. Glass arrived cracked and another was shipped immediately upon notification no questions asked. Arrived quickly, all is well.”

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Posted 3 years ago

“Arrived quickly and fit perfectly.”

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Posted 3 years ago

“Free fast shipping, glass fit perfectly.”

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Posted 3 years ago

“Awesome company! New glass arrived very well packaged, all the correct gaskets and perfect fit glass. I would highly recommend these guys!”

Total-Hearth.com 5 star review on 11th February 2022

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Posted 3 years ago

“The glass is just what we needed, and all arrangements were carried through thoughtfully and promptly. Thank you!”

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Posted 3 years ago

“Excellent product + good price = happy customer 5 stars!”

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Posted 3 years ago

“HAD THE PLEASURE OF VIEWING THE FIRE ABOUT TWO HR'S. GOT SMOKED UP BURNING FIRE WOOD. OTHER THAN THAT THEY WORKED FINE .”

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Posted 3 years ago

The glass getting sooted up has nothing to do with the glass. It can be several different issues. Wood that is not dry enough. Air leakage. Improper installation, allowing air leakage. The type of stove (older inefficient stoves). A lazy vent draft. on and on. You may want to check into these things to see if you can correct the issue.

Posted 3 years ago

“They were very helpful getting us exactly what we needed, would use them again”

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Posted 3 years ago

“Works well”

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Posted 3 years ago

“Everything arrived as advertised. Great service!!”

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Posted 3 years ago

“Perfect fit”

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Posted 3 years ago

“Wonderful experience! The glass on my 40 year old arch top Gibraltar fireplace broke, and I thought there was NO WAY I would be able to find a replacement so quickly and easily! Then I found WoodStove Fireplace Glass, they had the exact size glass I needed, I placed my order and it was here 3 days later!! Amazing! Thank you so much!!”

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Posted 3 years ago

“The glass fit perfect and works like a dream. But, and this is on me.....if you read this and are ordering glass for your stove door, order the gasket also. I was able to re-use my old ones, but since you would have the glass out, spend the extra few dollars and get a new one.”

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Posted 3 years ago

“Easy to use web site for replacing wood burning stove glass. We have a 1991 Waterford stove, and easily found the glass specifically for that model. Our stove work better than ever with the correct factory glass size. We been replacing the glass in the past 25 years with a smaller size glass custom cut. A few days ago it was minus 22 degrees outside and the glass came in 4 days right before the extreme cold temperature. This company is efficient and knowledgeable.”

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Posted 3 years ago

“Love it, thanks”

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Posted 3 years ago

“Easy install, all the necessary components where neatly layed out. Replaced the original glass perfectly.”

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Posted 3 years ago

“The small window glass (8.5x5.5) in my wood stove cracked and fractured after about 15 years. The new glass was perfectly sized, reasonable priced, and shipped fast! Thank you!”

Total-Hearth.com 5 star review on 4th February 2022

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Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,875 reviews