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Total-Hearth.com Reviews

4.8 Rating 1,781 Reviews
98 %
of reviewers recommend Total-Hearth.com
4.8
Based on 1,781 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total-Hearth.com Reviews

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Total-Hearth.com 5 star review on 18th August 2025
James G
Total-Hearth.com 5 star review on 13th March 2025
Theron J
Total-Hearth.com 5 star review on 2nd February 2025
Margaret B
Total-Hearth.com 5 star review on 31st December 2024
Mark O
Total-Hearth.com 5 star review on 31st December 2024
Jane W
Total-Hearth.com 5 star review on 20th December 2024
Martin B
Total-Hearth.com 5 star review on 2nd December 2024
Joseph L
219
Anonymous
Anonymous  // 01/01/2019
This was the easiest buying process I have ever gone through. My husband (my gosh he is in his 40s) doesn't really use a computer, so once I found out it was on me to find a replacement, I was nervous I wouldn't get this right. I emailed the company and the owner was SO FAST responding to me, asking me to give him some specifics, and when I gave him what he needed, I swear, I reveived a shipping confirmation an hour later. Thank you!!
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Posted 3 years ago
I received my order within a week and it exceeded my expectations!
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Posted 3 years ago
Very helpful and patient
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Posted 3 years ago
Thank you for sending out so promptly!
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Posted 3 years ago
The glass that I ordered was right on. Delivery was on time. Good job.
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Posted 3 years ago
These guys were great to deal with. I received my replacement glass, at my doorstep, within days after ordering. Thanks!
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Posted 3 years ago
Problem with the shipment:(( The fedex envelope arrived ripped open and empty I reported it to you and hope to get it soon.
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Posted 3 years ago
Sorry that FedEx did not handle this package well! We shipped out a replacement in a 2-Day package as soon as you called. Thanks for shopping with us!
Posted 3 years ago
Haven’t been able to replace yet we won’t be at our cabin til spring but the ease of ordering and receiving was excellent thanks so much!
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Posted 3 years ago
The website was very easy to use. I placed my order had my glass within days. It fit perfectly and looks great!
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Posted 3 years ago
Excellent company. Glass arrived cracked and another was shipped immediately upon notification no questions asked. Arrived quickly, all is well.
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Posted 3 years ago
Arrived quickly and fit perfectly.
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Posted 3 years ago
Free fast shipping, glass fit perfectly.
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Posted 3 years ago
Awesome company! New glass arrived very well packaged, all the correct gaskets and perfect fit glass. I would highly recommend these guys!
Total-Hearth.com 5 star review on 11th February 2022
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Posted 3 years ago
The glass is just what we needed, and all arrangements were carried through thoughtfully and promptly. Thank you!
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Posted 3 years ago
Excellent product + good price = happy customer 5 stars!
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Posted 3 years ago
HAD THE PLEASURE OF VIEWING THE FIRE ABOUT TWO HR'S. GOT SMOKED UP BURNING FIRE WOOD. OTHER THAN THAT THEY WORKED FINE .
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Posted 3 years ago
The glass getting sooted up has nothing to do with the glass. It can be several different issues. Wood that is not dry enough. Air leakage. Improper installation, allowing air leakage. The type of stove (older inefficient stoves). A lazy vent draft. on and on. You may want to check into these things to see if you can correct the issue.
Posted 3 years ago
They were very helpful getting us exactly what we needed, would use them again
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Posted 3 years ago
Works well
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Posted 3 years ago
Everything arrived as advertised. Great service!!
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Posted 3 years ago
Perfect fit
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Posted 3 years ago
Total-Hearth.com is rated 4.8 based on 1,781 reviews