Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,781 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the guys at Woodstove are very nice to work with. I always get a quick response and my orders are delivered within just a few days. I have no complaints!”

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Posted 3 years ago

“Great experience. The staff at Woodstove Fireplace Glass were very helpful and knowledgeable. The glass and seal I ordered fit perfectly and as described. I would definitely work with this company again if the need arises.”

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Posted 3 years ago

“awesome fit very fast”

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Posted 3 years ago

“Great Customer Service! Helpful with determining size of glass I needed for fireplace door replacement. Communicated shipping timeline as item was in transmit. Received item in a very timely manner. Thank you!”

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Posted 3 years ago

“Glass fit as it should,took a bit longer then expected to receive considering the location in reference to me, Ill blame the freight handler on that. packaging had room for improvement as the glass was inside the box banging together. When I opened the box there were shards of Glass from the edges of the 2 pieces, fortunately the glass was not cracked but the edges sustained pretty good damage. I installed them anyway as I needed heat, Time will tell. Thanks for the opportunity to do Business. Larry”

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Posted 3 years ago

Looks like the tracking showed a weather delay which slowed it a bit. Ordered on 2/2 and received it on 2/8...not too bad for free ground shipping I think. I made note of the glass chips on your order, so if it becomes an issue let me know. Mike

Posted 3 years ago

“It was delivered in a timely manner and I appreciate that.”

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Posted 3 years ago

“Never have I gotten a part so fast”

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Posted 3 years ago

“Glass fit perfect in my wood stove and shipping was fast!”

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Posted 3 years ago

“The stove glass is perfect. Our order was shipped and delivered in a timely manner. The glass was packed securely for shipping.”

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Posted 3 years ago

“Top notch materials, fast and free shipping! What's not to like?!”

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Posted 3 years ago

“Crystal clear slightly amber allowing a perfect magical view of the fire inside”

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Posted 3 years ago

“The glass I ordered fit perfectly and was easy to install. Happy to be able to see the fire again”

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Posted 3 years ago

“Amazing quality glass fit like a glove as described!”

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Posted 3 years ago

“Glass arrived safety and quick. Install was easy”

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Posted 3 years ago

“Thank you fits perfectly.”

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Posted 3 years ago

“Fast shipping, product came exactly as described. Would order from them again.”

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Posted 3 years ago

“Great service! I called with a question. They were very helpful. The order was received quickly.”

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Posted 3 years ago

“Very informative and helpful”

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Posted 3 years ago

“The glass was cut to size exactly and installed easily. Burns clear and transfers heat nicely.”

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Posted 3 years ago

“Super fast shipping across border, great customer service and a nice piece of glass with class!”

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Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,781 reviews