Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff that took my order was very professional and made ordering pleasant.”

Helpful Report

Posted 1 year ago

“My order of a new piece of glass and rope gasket went smoothly. The glass was a perfect fit, as well as the gasket. I watched their recommended video on how to change your own glass. It was quite helpful. I have had several fires since replacing the glass and all is well.”

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Posted 1 year ago

“Really easy to place the order and I was able to install it all by myself because the how-to video was simple and easy to follow.”

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Posted 1 year ago

“Very knowledgable. quick response and great customer service.”

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Posted 1 year ago

“The ordered glass pane was as-ordered. It shipped snd delivered in a timely manner. I am very happy with this retailer.”

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Posted 1 year ago

“Fit the stove, perfectly no complaints would recommend this company”

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Posted 1 year ago

“I’m very impressed with the shipping time. Our ceramic glass shipped across the country in less than a week and in perfect condition. Fire place is roaring again!”

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Posted 1 year ago

“ordered replacement ceramic glass for a Carolina insert. When it came, the diagonal cut didn't match my unit. This was quickly resolved with a custom cut piece and a shipping label supplied to return the piece that didn't fit . I was very pleased with the curtious and efficient way this was handled.”

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Posted 1 year ago

“The replacement glass we ordered fits perfectly! The shipping was quick and secure. Glass arrived intact and on time. I hope we don’t have an accident again with our door, but will not hesitate to order from you again!”

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Posted 1 year ago

“Fit perfectly and was a breeze to replace !”

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Posted 1 year ago

“Exactly as ordered 👌”

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Posted 1 year ago

“Seems to be a good product so far holding up well”

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Posted 1 year ago

“Quality parts and service”

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Posted 1 year ago

“I like the product and the fast and fast delivery”

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Posted 1 year ago

“Arrived undamaged and did the trick!”

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Posted 1 year ago

“Customer service assistance was so friendly and answered my many questions with out my feeling rushed. My product shipped and arrived in perfect condition and on time. I will definitely use them again and I highly recommend this company.”

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Posted 1 year ago

“easy to install and clean, the fire looks great!”

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Posted 1 year ago

“Great, high quality wiring harness. Plugged right in.”

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Posted 1 year ago

“Perfect fit!”

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Posted 1 year ago

“Just like brand new.”

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Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews