Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 2,038 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 2,038 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 12th September 2026

Alene M

Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Service! Helpful with determining size of glass I needed for fireplace door replacement. Communicated shipping timeline as item was in transmit. Received item in a very timely manner. Thank you!”

Helpful Report

Posted 4 years ago

“Glass fit as it should,took a bit longer then expected to receive considering the location in reference to me, Ill blame the freight handler on that. packaging had room for improvement as the glass was inside the box banging together. When I opened the box there were shards of Glass from the edges of the 2 pieces, fortunately the glass was not cracked but the edges sustained pretty good damage. I installed them anyway as I needed heat, Time will tell. Thanks for the opportunity to do Business. Larry”

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Posted 4 years ago

Looks like the tracking showed a weather delay which slowed it a bit. Ordered on 2/2 and received it on 2/8...not too bad for free ground shipping I think. I made note of the glass chips on your order, so if it becomes an issue let me know. Mike

Posted 4 years ago

“It was delivered in a timely manner and I appreciate that.”

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Posted 4 years ago

“Never have I gotten a part so fast”

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Posted 4 years ago

“Glass fit perfect in my wood stove and shipping was fast!”

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Posted 4 years ago

“The stove glass is perfect. Our order was shipped and delivered in a timely manner. The glass was packed securely for shipping.”

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Posted 4 years ago

“Top notch materials, fast and free shipping! What's not to like?!”

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Posted 4 years ago

“Crystal clear slightly amber allowing a perfect magical view of the fire inside”

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Posted 4 years ago

“The glass I ordered fit perfectly and was easy to install. Happy to be able to see the fire again”

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Posted 4 years ago

“Amazing quality glass fit like a glove as described!”

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Posted 4 years ago

“Glass arrived safety and quick. Install was easy”

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Posted 4 years ago

“Thank you fits perfectly.”

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Posted 4 years ago

“Fast shipping, product came exactly as described. Would order from them again.”

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Posted 4 years ago

“Great service! I called with a question. They were very helpful. The order was received quickly.”

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Posted 4 years ago

“Very informative and helpful”

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Posted 4 years ago

“The glass was cut to size exactly and installed easily. Burns clear and transfers heat nicely.”

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Posted 4 years ago

“Super fast shipping across border, great customer service and a nice piece of glass with class!”

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Posted 4 years ago

“This was the easiest buying process I have ever gone through. My husband (my gosh he is in his 40s) doesn't really use a computer, so once I found out it was on me to find a replacement, I was nervous I wouldn't get this right. I emailed the company and the owner was SO FAST responding to me, asking me to give him some specifics, and when I gave him what he needed, I swear, I reveived a shipping confirmation an hour later. Thank you!!”

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Posted 4 years ago

“I received my order within a week and it exceeded my expectations!”

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Posted 4 years ago

“Very helpful and patient”

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Posted 4 years ago

Total-Hearth.com is rated 4.8 based on 2,038 reviews