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Total-Hearth.com Reviews

4.8 Rating 1,917 Reviews
96 %
of reviewers recommend Total-Hearth.com
Company Reviews Product Reviews
373
 Questions Metrics Info
4.8
Based on 1,917 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total-Hearth.com Reviews

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Joyce T
Verified Buyer
“Our wood stove glass door cracked and we attempted to have where we purchased it to replace it. Woodstove was considerably less in cost as well as extremely helpful in assisting us on the "how to" of the glass replacement. We saved considerable time and money purchasing our replacement glass from this company. Shipping was super fast and I wouldn't even think of using any other company for future products for our wood stove!”
Helpful Report
Posted 3 years ago
Travis P
Verified Buyer
“I have the largest of the Dutchwest woodstoves that I bought in 2016 shortly before they stopped making them. We use it as the primary source of heat in our house during the winter, along with passive solar heating. Unlike the “original” version that had two front doors, each with a pane of glass, this one had a continuous single door across the front with a single large window. I recently broke that window putting in some logs that were a bit big and really should have been split. That glass was not available through places that have woodstove parts. I called Woodstove Fireplace Glass and explained to the helpful person who answered what I needed. As I had, he assumed the pane of glass was curved across the top. I explained that when I opened the door and looked on the back side, I discovered that it wasn’t rounded but was a pentagon. I gave him the exact dimensions that I had measured, and offered to send him a diagram. He said that was not necessary, and repeated the description and dimensions back to me. He then quoted me a price that was quite reasonable. The pane of glass arrived in 2 days, it measured exactly the dimensions that I had given, and fit perfectly in our stove. I would highly recommend Woodstove Fireplace Glass to anyone who needs glass for their woodstove. Travis Payne, Raleigh, NC”
Helpful Report
Posted 3 years ago
Robert M
Verified Buyer
“Placed an order and it showed up a day later. Fast friendly service, had exactly what I needed”
Helpful Report
Posted 3 years ago
Robin E
Verified Buyer
“Great experience. Our glass broke in our wood stove. One call to them and it was here the next day!”
Helpful Report
Posted 3 years ago
Gerald D
Verified Buyer
“Perfect fit, and easy to install.”
Helpful Report
Posted 3 years ago
Craig M
Verified Buyer
“Fast great service!”
Helpful Report
Posted 4 years ago
Don P
Verified Buyer
“They are very good to deal with”
Helpful Report
Posted 4 years ago
Ted P
Verified Buyer
“Great service and product”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Mike Monaghan was super helpful. I’ve ordered 3 times from these guys and Mike was the dude who really made it easy for me. Not super cheap but you get what you pay for. And it was worth it 👍🏻👍🏻”
Helpful Report
Posted 4 years ago
Elizabeth
Verified Buyer
“Thanks for your help and immediate response sending the fireplace glass replacement.”
Helpful Report
Posted 4 years ago
Michael A
Verified Buyer
“Fit perfect! Great service! Quick to ship 5 stars all around”
Helpful Report
Posted 4 years ago
Larry G
Verified Buyer
“Good part!”
Helpful Report
Posted 4 years ago
Stacy F
Verified Buyer
“I was very impressed how fast I received the order of my replacement glass for my stove door. Stove is back in action.”
Helpful Report
Posted 4 years ago
Andrea D
Verified Buyer
“Replacement of cracked wood stove glass. Very helpful and reasonable delivery time. Could not give five stars because they forgot the gasket when shipping and so we had to go buy one. When they were informed of the missing gasket they did promptly send out a package with the missing part. It was too late but now we have an extra gasket if we need one! Overall good experience and would recommend for your woodstove needs.”
Helpful Report
Posted 4 years ago
Diana H
Verified Buyer
“Perfect !”
Helpful Report
Posted 4 years ago
Jack H
Verified Buyer
“Glass for door arrived on time and performs just like the glass for a door should.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Quick service”
Helpful Report
Posted 4 years ago
Boone M
Verified Reviewer
“The only reason I didn't rate my experience "Perfect" was because it wasn't a choice. I received my replacement glass one day earlier than promised. It was exactly what I needed/ordered. It was well-packaged, and when I ordered it, the person on the other end of the phone was professional, courteous, and knowledgeable. Thanks for the excellent service!!! -boone”
Helpful Report
Posted 4 years ago
Ken S
Verified Buyer
“Bought new glass for my Defiant Encore - good price and very fast delivery. I’m happy!”
Helpful Report
Posted 4 years ago
Denise D
Verified Buyer
“The glass for our coal stove arrived quickly and it’s beautiful to see the fire again! I would purchase again in a heartbeat from this company.”
Helpful Report
Posted 4 years ago
Total-Hearth.com is rated 4.8 based on 1,917 reviews
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