Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,874 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

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Posted 2 years ago

“They handles the exact glass we needed at a reasonable price”

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Posted 2 years ago

“Great prices and very helpful. Highly recommend.”

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Posted 2 years ago

“Glass arrived in time. I installed it in 10 minutes, fit perfectly. Haven’t started stove for the season yet but don’t expect any problems.”

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Posted 2 years ago

“To whom it may concern, Thank you for conducting yourselves in the proper business fashion, we are looking forward to the upcoming fire season.”

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Posted 2 years ago

“Efficient, great follow up & sure appreciated the friendly service Michael & company offered.”

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Posted 2 years ago

“Real fast delivery, was exactly as advertised, real satisfied with product and service”

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Posted 2 years ago

“The glass fit perfectly, even though my stove is over 40 years old. It arrived on time and was well packed to prevent any damage. The information provided helped to make installing the new glass easy and accurate. The price was about half of what I had expected to pay. I am extremely happy and glad I chose this company to work with”

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Posted 2 years ago

“Website is easy to use with many product options and pricing is very reasonable. The service is exceptional, I placed an order in the morning and it shipped that same afternoon. I had a question and their customer service is very knowledgeable and helpful. I would recommend this company to everyone.”

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Posted 2 years ago

“The new glass was “easy” to install once the rusted screws were cracked loose with an impact driver. It proved to be a bigger job than anticipated.”

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Posted 2 years ago

“The grate fit perfectly.”

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Posted 2 years ago

“Seems great!”

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Posted 2 years ago

“Great quality fast delivery”

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Posted 2 years ago

“Very friendly and professional.”

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Posted 2 years ago

“Great prices and fast shipping. The website made it easy for me to find the exact product I needed. I received the Glass and it was very easy to install. If I need any other replacement parts for my wood stove I will definitely be ordering from this website.”

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Posted 2 years ago

“The order did not include the gasket material I ordered with the glass but got charged for it. Please check my order out and send me the gasket material. Thank you”

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Posted 2 years ago

Hey Mike, I just had seen your review and was a little confused...... you mentioned that you did not receive a gasket, but if you look at your order....you did not order a gasket?? So that is why we did not send you one. I have attached your order so you could confirm what we have on our end. Thank you, Mike

Posted 2 years ago

“Fast and convenient. Good prices. Thanks AAA+”

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Posted 2 years ago

“They were very nice and professional got the right glass”

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Posted 2 years ago

“The ordering process was quick and easy. The product was shipped and received within a few days. Everything went well installing the new glass. Thank You Kat and all.”

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Posted 2 years ago

“Very easy to install. The instructions were very easy and the follow up with company was great as well.”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,874 reviews