Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not be more satisfied.”

Helpful Report

Posted 2 years ago

“Love the new glass! high-quality product and very timely delivery. Thank you! Matt”

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Posted 2 years ago

“It's broken”

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Posted 2 years ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 2 years ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 2 years ago

“The owner was very helpful.”

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Posted 2 years ago

“I ordered a handle for my stove as a back up for the one on my stove as it might completely break, the one received matches my old handle”

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Posted 2 years ago

“The staff was very helpful and answered all my questions. The glass was shipped promptly and received earlier than we thought. Installation was simple and the fireplace insert is heating my home again. Thank you”

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Posted 2 years ago

“Very fast and accurate”

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Posted 2 years ago

“Item came as described and works as it should!”

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Posted 2 years ago

“I ordered a glass replacement for my fireplace door that I broke and it fitted very well. And it was delivered in a timely fashion it had arrived before I knew that it was in the house. Thanks”

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Posted 2 years ago

“Great customer service!”

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Posted 2 years ago

“Speedy shipping, well packaged, easy to replace broken glass in my woodstove. Thank you!!”

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Posted 2 years ago

“Finding what we needed was easy and fast. The price was better than competitors by a good amount. The glass arrived days in earlier than it was suppose to so we could start using the stove again! Great quality and simple install, would recommend and buy here again!”

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Posted 2 years ago

“Short instructions for gluing in the door gasket would've saved another shipment. The first one was flattened and I may have been able to make it round and glue in narrow side down if I'd appreciated it wasn't going to work flat ways. But a new one was shipped immediately, and both arrived in a day of two - amazing service.”

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Posted 2 years ago

“Fabulous customer service, informative, knowledgeable, great to work with & all parts shipped out the same day!”

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Posted 2 years ago

“perfect fit!”

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Posted 2 years ago

“The service was awesome, the quality of glass superb, and the fast shipping flawless. 5 stars.”

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Posted 2 years ago

“Very helpful, with great accurate information..”

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Posted 2 years ago

“This store had a door gasket 3/4" in diameter, which turned out to be just what we needed!!”

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Posted 2 years ago

“Glass arrived safely packaged, install was easy. Quite well pleased. Contacted help for a few questions and received a timely response. Thanks !”

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Posted 2 years ago

“Everything arrived in good order and Fit perfect”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews