Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,874 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I justed assembled it I'm happy to have my fire back.”

Helpful Report

Posted 2 years ago

“It's very good and beautiful to see!”

Helpful Report

Posted 2 years ago

“The gentleman who answered the phone was very & knowledgeable. Delivery was prompt and arrived in just a few days as promised. Product fit perfect for our older model stove!”

Helpful Report

Posted 2 years ago

“Would have liked to have glass that was textured, rather than plain glass.maybe that was an option I overlooked. Otherwise it was a perfect fit. And did the job 👍”

Helpful Report

Posted 2 years ago

“Fit perfectly”

Helpful Report

Posted 2 years ago

“Fits perfect, nice and clear”

Helpful Report

Posted 2 years ago

“What a great company to do business with. They gave solid tech support and made my installation a breeze.”

Helpful Report

Posted 2 years ago

“It fits perfectly!!”

Total-Hearth.com 5 star review on 22nd October 2023

Helpful Report

Posted 2 years ago

“Received the product in good condition the issue is the price has increased dramatically as I bought the same product last year for almost $50 less”

Helpful Report

Posted 2 years ago

Yes as inflation continue rising, we have to adjust. The raw glass price is 40% higher than it was just two years ago. We strive to keep our prices down but we have to adjust

Posted 2 years ago

“The fiberglass rope worked perfectly.”

Helpful Report

Posted 2 years ago

“Great customer service! Quality glass and perfect fit! Good price and this is the second order I. Last few years and satisfied!”

Helpful Report

Posted 2 years ago

“So easy to order and great video on how to replace glass in door. Thanks for the great service.”

Helpful Report

Posted 2 years ago

“The fireplace glass arrived very fast and fit perfect.”

Helpful Report

Posted 2 years ago

“Instillation was very easy and the glass is perfect. It’s nice to be able to see the fire again.”

Helpful Report

Posted 2 years ago

“Excellence. Cut perfectly to fit my batch rocket, I can now see inside to adjust the airflow. What a great deal on ceramic glass. Very pleased.”

Helpful Report

Posted 2 years ago

“Nice glass.Came in very fast. Keep up your good work.”

Helpful Report

Posted 2 years ago

“Oooooooooooooooooò”

Helpful Report

Posted 2 years ago

“Looks beautiful and easy to install”

Helpful Report

Posted 2 years ago

“Ordered wood stove door gasket. First package contained only the glue. contact with company they sent the gasket. Asked company where were directions. They said there are none, look on the web. This certainly wasn't a "kit" as advertised.”

Helpful Report

Posted 2 years ago

Well like we expressed, There was an issue with the shipper that several packages were opened and missing items on several orders in that time frame. Or it could be that we made a mistake on the order and just plain missed the item. In either case is was not purposeful. We immediately shipped you out a new one. On the Directions....We do not supply those because we cannot. Those kits fit several brands and models of stoves so there is no way for us to know what you are using them on. There are typically instructions in your owners manual as well as several videos and information on the web. We alway recommend referring to you Mfg specs. In the description we do not claim to have any instructions. Hope this helps you understand the situation. Mike

Posted 2 years ago

“GREAT product easy to apply would highly recommend.”

Helpful Report

Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,874 reviews