Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,874 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, quick service.”

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Posted 2 years ago

“These guys were no nonsense. The new exactly what I needed. They shipped it out same day. I received it 2 days later. It was safely packaged. Everything was perfect. Good price. Smart courteous service. I give them a 6 out of 5. 🙂🙂”

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Posted 2 years ago

“The fast delivery was a blessing. Ordering thru the delivery process went smooth, would purchase again”

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Posted 2 years ago

“Great product, great service, liked doing business with these guys.”

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Posted 2 years ago

“So thankful for woodstove-fireplace, they were the only ones who could provide replacement glass quickly and were so easy to use. Highly recommend!”

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Posted 2 years ago

“My partner and I put glass in Olympia fireplace insert. Working great. Good video too.”

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Posted 2 years ago

“Excellent service. The replacement glass was very carefully packaged and arrived in perfect condition.”

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Posted 2 years ago

“good view clear glass the best service i have ever had and very good instruction video thank you people very much ken lewis”

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Posted 2 years ago

“Awesome service, shipping and instructions. Highly recommend!”

Total-Hearth.com 5 star review on 6th January 2023

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Posted 2 years ago

“Quick delivery and packaged well! Highly recommend!”

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Posted 2 years ago

“Great price & service, highly recommend.”

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Posted 2 years ago

“Great fast service!”

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Posted 2 years ago

“Perfect fit..was delivered VERY fast Thanx”

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Posted 2 years ago

“Good service shipped fast was just what I needed...”

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Posted 2 years ago

“Works fine, lasts a long time.”

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Posted 2 years ago

“Exactly what I needed with fast shipping. Thank you.”

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Posted 2 years ago

“It was actually pretty easy (although more costly than I had hoped) to put new glass into my insert. Two phone calls and we determined what size my old stove needed, the glass was ordered and it was on its way. The package arrived a few days later, and despite being warned it could be difficult to pull the door off and remove the screws holding the glass, it went like clockwork. No problems, and I'm very happy to see my fine through nice clear new glass.”

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Posted 2 years ago

“Works great”

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Posted 2 years ago

“Thankyou for the glass promptly..it fit perfectly..I would order from your company again”

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Posted 2 years ago

“Product appeared well & arrived quickly. On piece of glass cracked during first fire, but nonetheless I was able to burn during sub zero winter weather without issue. I have not had time to attempt to reach out for replacement.”

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Posted 2 years ago

Todd, Sorry about your glass cracking. That is typically do to an installation issue. That happens when the glass is installed too tightly.

Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,874 reviews