Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,874 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The glass fit perfectly and was delivered in a few days. Just in time before the worst cold of the year arrived. Thought it was a little expensive but I appreciated the quick service. Not an easy install. Had to use torch and welder to get old glass retaining screws out. Welded nuts on the old screws and heated the area around them with the torch.”

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Posted 2 years ago

“Wonderful customer service. Will be buying from them again!!!”

Total-Hearth.com 5 star review on 29th December 2022

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Posted 2 years ago

“I intially ordered the wrong type of glass off of the website. The next day someone reached out to me to help correct my order because I guess they had a hunch I ordered the wrong product and then they sent the replacement glass the next day. The customer service on this was excellent and I'm happy to give Wood stove Fireplace glass my business again!”

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Posted 2 years ago

“Shipping was so fast! Came in time for the freeze, perfect fit works great!”

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Posted 2 years ago

“Extremely fast shipping and just the right products. Website couldn’t have been any easier and I couldn’t have had a better experience. Thank you!!”

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Posted 2 years ago

“We purchased a gasket kit. The adhesive that came with it was so hard to get out and once the gasket was placed the door is almost impossible to shut. We will be removing it and looking elsewhere to purchase a better product. We now only use the side door for fear we won’t be able to close the front door. Terribly disappointed.”

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Posted 2 years ago

Sorry to hear that. The gasket cement needs to be meaded in the tube - not sure if you followed these instructions or not. We keep up on the gasket cement using new fresh stock, but not to say that there might not be a bad one in the bunch. Sorry it didnt work out. Mike

Posted 2 years ago

“Glass was shipped and delivered very quickly, and was the perfect fit for our make and model of wood stove”

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Posted 2 years ago

“No time to install new glass yet. So comforting to have it on hand. Next warm spell?”

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Posted 2 years ago

“Fit like a glove with easy installation. Thank you for making a quality product in today’s world. rare but appreciated.”

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Posted 2 years ago

“Excellent site with quick shipping”

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Posted 2 years ago

“We went to two local glass stores who wanted to charge us exorbitant prices for a 6x8 piece of glass. The Woodstove Fireplace and glass folks had everything we needed at a great price, and we received our glass much faster than we expected. We will definitely recommend them to anyone who needs to repair their woodstove.”

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Posted 2 years ago

“Very professional ship on time and reasonable cost.”

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Posted 2 years ago

“Good price, fits perfect, arrived way ahead of promised delivery date. Thank You!!”

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Posted 2 years ago

“Saved my old stove for many more years of service.”

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Posted 2 years ago

“A perfect fit. Could not be more pleased with this project. Thanks. My flea market stove is working like a new one. Much better than mt 1932 Franklin stove.”

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Posted 2 years ago

“Exactly what we needed to get up and running again. Ordering process was simple, received order in just a few days. Outstanding! Thanks!”

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Posted 2 years ago

“Perfect replacement for my broke woodstove glass.best price by far,top quality glass,crystal clear,better than the original glass i broke.”

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Posted 2 years ago

“Fantastic Glasswork! Installed just like previous glass!”

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Posted 2 years ago

“Everything you did to help me was great thanks 🤟😊👍”

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Posted 2 years ago

“Item as described, arrived very quickly”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,874 reviews