Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's perfect, thank you”

Helpful Report

Posted 2 years ago

“Customer service (Kat) was awesome! Product arrived on time as promised, undamaged. Installation was easy and love the video assist as needed. Great experience. I will continue to do business as necessary with Woodstove-Fireplace Glass!!”

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Posted 2 years ago

“Package arrived earlier than expected. The part (glass) fit perfectly!”

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Posted 2 years ago

“Was easy to purchase and arrived very fast! Thank you”

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Posted 2 years ago

“Purchased replacement ceramic glass and gaskets for an Avalon Ranier wood stove. Everything arrived in good shape in Maine in three days. Glass fit perfectly and stove performance is much improved with the new gaskets. The stove is holding a fire longer and glass is staying clean. I had minor issues with the online purchase process, most likely caused by me. I received a call in an hour or so. The person who spoke with me was helpful and friendly. I hope I don’t break my stove’s glass again, but if I do I will be back! Thank you.”

Total-Hearth.com 5 star review on 21st March 2023

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Posted 2 years ago

“Perfect”

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Posted 2 years ago

“Ordered replacement glass for fireplace door and it was delivered in 2 days. Highly recommend Woodstove for any fireplace parts”

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Posted 2 years ago

“I am a professional chimney sweep Woodstovefireplace Glass provides me with the right glass at the right price at the right time ! Sweeps Luck! Ian Conway The Chimney Doctor”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“It's great I appreciate it thank you again”

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Posted 3 years ago

“Order was processed on time and delivery was on time as well. The product was packaged properly and safely. Thanks”

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Posted 3 years ago

“Easy purchase and fast delivery.”

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Posted 3 years ago

“Everything was handled in a professional and quick process.”

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Posted 3 years ago

“We had great service. We were missing an item from our order And it was promptly sent which we appreciated”

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Posted 3 years ago

“The old woodstove glass was cracked, broken and dirty. The new glass is beautiful. I’m enjoying watching the fire again. Thank you.”

Total-Hearth.com 5 star review on 6th March 2023

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Posted 3 years ago

“We live out of town and when we noticed a crack in our wood stove glass, it was great to be able to order the glass online and get it delivered so quickly. It was easy to figure out what size and glass width we should order by using the site. The glass was shipped out quickly, arrived quickly and was packaged very well. We followed the directions on installation (DO NOT screw glass in too tightly) and the operation was a success. We are very pleased with how convenient and helpful the process was and will use this company again in the future for our wood stove needs.”

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Posted 3 years ago

“Fast delivery, product packaged well. Most of all great product, replacement glass for our fireplace insert fit great. Easy to follow installation video instructions on line. Ordered by phone, representative very helpful, knowledgeable and kind answering all of my questions and concerns . I would highly recommend this company and the product I received.”

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Posted 3 years ago

“Just as ordered and quickly delivered.”

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Posted 3 years ago

“Great company for your Woodstove- Fireplace glass. Fast shipping!”

Total-Hearth.com 5 star review on 2nd March 2023

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Posted 3 years ago

“Cracked in half after one day.”

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Posted 3 years ago

Ryan, Sorry this happened. That is a symptom of the glass not being installed correctly. Usually from over tightening the bracket screws. We cannot guarantee glass against breakage, there is no way for us to control the installation process. We do offer a one time replacement at half price if you are interested in taking advantage of this offer. We have instructions on the website in the information area.

Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews