Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.83

4.8 Rating 1,780 Reviews

98 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,780 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 18th August 2025

219

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had what we needed..quick delivery.. friendly service”

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Posted 2 years ago

“My replacement glass arrived safely and quite rapidly after I ordered it with instructions included. I also ordered a new gasket kit--(3/8") which I hope to put around the glass but it was too thick and most likely a gasket to line the door. I did not see an option to purchase the correct gasket size for around my stove's glass window. (MORSO 7110). I will save it for when the door gasket needs to be replaced.”

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Posted 2 years ago

hey Janet, Thank you for your review. Yes, you ordered the Door gasket . The glass tape gasket button is right above that one. The tape gasket is $14.99 Let me know and i can send it out to you Thanks Mike 217-223-0999

Posted 2 years ago

“Fast service perfect fit.”

Total-Hearth.com 5 star review on 20th October 2022

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Posted 2 years ago

Looks Great! And Warm!!

Posted 2 years ago

“The parts I ordered worked out just fine, no complaints. Good fit, and good quality.”

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Posted 2 years ago

“I ordered replacement mica for my vintage wood stove. The mica was delivered remarkably quickly and looks fantastic.”

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Posted 2 years ago

“Ordered replacement glass for a very old stove. Service was prompt and glass was securely packaged. Would definitely order from them in the future.”

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Posted 2 years ago

“Was promptly shipped and product was great.”

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Posted 2 years ago

“Excellent communication,fast shipping, will recommend this company. Kat was very helpful in the exchange of our 1410 Morso Squirrel Wood stove glass.”

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Posted 2 years ago

“Helpful,prompt, delivered when promised”

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Posted 2 years ago

“When the glass came it was a perfect fit a very nice job on the exact measurements to”

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Posted 2 years ago

“Had to use extra rope to seal glass not thick enough”

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Posted 2 years ago

The glass comes a standard 3/16 thickness - it is not made any thicker - and yes on some stoves you have to use additional gasket material.

Posted 2 years ago

“Easy to use website, great quality products, fastest most accurate service I have ever experienced! I wish all suppliers could be that good!”

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Posted 2 years ago

“Looks great and it fit perfectly. Good packaging as well. Thanks for getting it here quickly.”

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Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“You sent me the wrong heater. I ordered a Dyne-Glo not Me. Heater.”

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Posted 2 years ago

We only sell replacement glass for wood stoves and fireplaces. I think you may have us confused with another company.

Posted 2 years ago

“Prompt delivery ,product is as advertised.”

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Posted 2 years ago

“Fast delivery, accurate sizing.”

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Posted 2 years ago

“All perfect, great fit, fast service, excellent value!”

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Posted 2 years ago

“The whole process of ordering my glass was seamless. It arrived exactly on time as promised. Fit to a tee, and we are very happy. Thanks so much for the wonderful service.”

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Posted 2 years ago

“Great product; helpful videos and superior customer service.”

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Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,780 reviews