Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,874 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being asked for a review 5 years later is both good and bad. Good because I still have the glass and it is still holding the fire back from leaping into my living room and having it's way with me. The glass shape was good and it fit in with no troubles. The bad part of the company waiting 1800 days is I don't recall how the service and delivery were. I'm going with 5 stars overall because while I may not remember much, I do know they didn't make me feel bad about my purchase. I'll go with 8 stars on whether I would recommend them again because my memory ain't as good as it once was but I don't see any reason to not. Basically, if I am stupid enough to chop kindling in front of a $100 piece of glass again, I'd contact this company for a replacement.”

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Posted 3 years ago

“Fit perfectly and arrived quickly”

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Posted 3 years ago

“Exactly what I needed.”

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Posted 3 years ago

“Fit like a glove. My stove is just like new again.”

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Posted 3 years ago

“Shipped fast”

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Posted 3 years ago

“Best wood stove company I have worked with. Need new glass and they had my stove in their database and shipped the day I ordered.”

Total-Hearth.com 5 star review on 27th November 2022

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Posted 3 years ago

“Arrived as advertised. Works as intended. Thanks.”

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Posted 3 years ago

“Loved it!!”

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Posted 3 years ago

“Fits perfectly and seems to be of very good quality.”

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Posted 3 years ago

“Super fast shipping; super easy to install. Best part is the glass is staying clear!! It’s been a couple of weeks now with fires every night and you can still barely tell that there’s glass there! It’s awesome.”

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Posted 3 years ago

“Glass came quickly and was well packaged. Used it for the door of a tiny woodstove we made for a tiny house in Volcano, HI. Stove was made from old propane tank”

Total-Hearth.com 5 star review on 24th November 2022

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Posted 3 years ago

“Can packed nicely easy to install Thank you”

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Posted 3 years ago

“Knew what I was asking for and had the data base to identify the glass that I needed. My insert is 30 years in service and has been discontinued for decades. Service was friendly and patient. Quick delivery as well.”

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Posted 3 years ago

“They were so helpful. They went above and beyond what I would expect.”

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Posted 3 years ago

“the gasket fit my stove perfectly, and was shipped quickly and efficiently”

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Posted 3 years ago

“With the help I got from this company it fit my older wood stove great. With there help I have one more thing to be happy about on Thanksgiving. The glass has made it so nice to view the fire and with the sealing gasket they informed me about. It is air tight.”

Total-Hearth.com 5 star review on 20th November 2022

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Posted 3 years ago

“My replacement glass was shipped out promptly and I received it fast. It was easy to install and it fit perfectly. The gasket was easy to cut and fit into place. I also got a can of glass cleaner and it works great.”

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Posted 3 years ago

“Good customer service, quality and quick delivery”

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Posted 3 years ago

“The glass fit correctly and install instructions were clear.”

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Posted 3 years ago

“Their website was user friendly, making it easy to find the glass I needed. Good communication, excellent quality, and friendly service! Highly recommend.”

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Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,874 reviews