TouchUpDirect Reviews

Name: TouchUpDirect
Address: 15280 El Prado Rd., ,, Chino
Rating: 4.60

4.6 Rating 13,871 Reviews

91 %

of reviewers recommend TouchUpDirect

4.6

Based on 13,871 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About TouchUpDirect:

Thank you for shopping with us. TouchUpDirect offers the best touch up paint and the tools you need to do the job right.

We've been in your shoes: hoping we ordered the correct paint, but not quite sure we'll get it. That's why we started TouchUpDirect. Getting a good paint match should be easy.

TouchUpDirect can ensure you're ready for your next paint project. We'll get you the right paint so you can get it just right:

•The paint TouchUpDirect sells matches the factory coatings.

•Our paint is the good stuff: the same formulas as the manufacturers, mixed in the same machines.

•We'll put the correct paint in the best applicator for your repair.

•We stock the painting tools and accessories you need to do the best job possible.

•Ordering online is quick, simple and reliable.

•TouchUpDirect customer service treats you the way we'd want to be treated.

•We know paint, and we know what you want. Because we use factory paint specifications to ensure you get the right match, you'll get the correct paint even when the manufacturer offered dozens – or hundreds – of color options.

TouchUpDirect is a growing American company, adding hundreds of thousands of new customers every year. Our offices and production shops are in Southern California. Our paints are made and mixed in the U.S. Our professional staff has more than 40 years experience in the paint business.

We're here so you can have a good touch up painting experience.

Yours truly,

The TouchUpDirect team

Visit Website

Phone:

8186008160

Location:

15280 El Prado Rd., ,
Chino
91710

TouchUpDirect 1 star review on 15th June 2025

Jim M

TouchUpDirect 5 star review on 18th September 2024

Brad F

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy”

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“Met my expectations.”

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“Great”

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“n/a”

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“good experience. Pens are somewhat difficult to use.”

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“s”

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“I scraped the bottom edge of the bumper of my almost brand new (5 months, 4800 miles Kia Optima) against a high curb, about a 4-inch long, 1/4 inch high scrape. I originally ordered the Pen Platinum kit as it was the same price as the Bottle & Brush kit and listed the same amount of paint. I became rather distressed when the BaseColor pen ran out during application of the first coat, leaving it much lighter than the actual car color. I did this on a Sunday and had to wait until the next day to call Customer Service, and the lady explained that the pen actually dispenses less paint and is designed for smaller jobs than the bottle and brush. After ordering the Essential (BaseColor and Clear Coat only) package, I finished the job as soon as weather permitted. The color match is excellent and much better than I expected. The surface of the touchup is bumpy to the touch but is visually unnoticeable unless you're told to look and where to look for it. I just wish the website had given a better indication of the difference between the Pen and the Bottle, and given more explicit instructional tips for a smoother finish (like sanding and use of rubbing compound). If I hadn't had to make a second order for the extra paint, I would have given 5 stars across the board.”