Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“faulty product from brand new. Purchased from a reputable retailer the TOWER AIR FRYER T17061 and it would not even switch on You pretty much can't get any worse than that!”

Helpful Report

Posted 5 years ago

“Trying to do the extended guarantee on a Microwave - can’t find a way of doing this. Just going around in circles. Can anyone help? Never purchased a Tower item before and having read most of the unhappy reviews, I don’t think I will bother again!”

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Posted 5 years ago

“Ordered the (beautiful) microwave on Tuesday, arrived today (Thursday) and just before Christmas too! Impressive. Most impressive.”

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Posted 5 years ago

“Window vac ,didn’t last a fortnight small water container sends excess water into the battery unit then the thing won’t charge.cheap and nasty not up to purpose.”

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Posted 5 years ago

“Tower guarantee not worth the paper it is written on. Tower initially tried to insist faulty item was a 'spare' part and then that the unit had not be used according to handbook. Just look at similar comments on last reviews....AVOID”

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Posted 5 years ago

“Tower guarantee not worth the paper it is written - first of all they insisted that faulty part was a 'spare' part and then that airfryer had not been used in accordance with handbook. Just look at the last views reviews - similar complaints on quality and customer service. AVOID....”

Helpful Report

Posted 5 years ago

“We bought a 7 piece pan set with a ten year guarantee. After owning for five years, the handle has fallen off one of the saucepans. Upon inspection, the aluminium has oxidised and the screw has rusted through. The other pans are suffering from the same problem so now deemed not safe to use, Fortunately no one was hurt. All the pans have developed pitting in the non-stick coating. I spoke with the so called “customer service” advisor, who gave a stock answer that the fault would have occurred in the first twelve months if it was a manufacturing fault. So we have to pay for an independent assessor to verify that by washing the pans, this has caused the metal to rot. If I could leave a minus figure for the customer service agent then I would. Legal advice in the new year!”

Helpful Report

Posted 5 years ago

“I bought a Tower One Touch Pressure Cooker which admittedly I was happy with. I then received a letter from Tower saying "Test results show the item may result in burns and/or unexpected release of liquid from the unit. DO NOT USE. We'll be issuing further communication." They say to get auto updates go to website and scroll to Product Recalls. This is now ages ago and every time I check online there is no "Product Recalls" on their site and googling Tower product recalls led me only to this reviews page. I have a machine which wasn't cheap, is dangerous according to Tower and mustn't be used yet it seems there is nothing I can do about it. I can't remember where it was purchased but you'd think as Tower wrote directly, they would deal with it. They don't. I see why there's so many bad reviews on here. How they get the stars I don't know, but you do have people saying "what with the guarantee its good value." Its only good if when something goes wrong they honour that guarantee. Some on here admit they don't, and even recalled products are obviously not dealt with by Tower. If they wrote once why haven't they sent a letter updating me? Why is there no product recall on the webpage as they say? All you with great guarantees, as I thought too, wait until there's a problem...”

Helpful Report

Posted 5 years ago

“Bought a air fryer this year , basket broke three months after. Called for a replacement air fryer basket I was told it would be delivered in 3-5 working days . Waited a month only for tower customer service to tell me it wouldn’t be in stock until mid December . Now mid December I am now being told it wont be delivered in time for Christmas ! Completely unacceptable. I was also made to pay for the replacement part even though I purchased this fryer less than 6 months ago. I have children to feed over Christmas . Christmas is ruined !! Will never purchase from this company again.”

Helpful Report

Posted 5 years ago

“I purchased a vortex 11l airfryer and on 13th Oct my drip tray started loosing the none stick coating so as was less than a year old I contacted tower to get replace ment and was told out of stock wait till Dec 12th now being told Dec 16 obviously towers guarantee is worthless will never buy your products again (I have purchased loads before)”

Helpful Report

Posted 5 years ago

“paid for next day delivery and now being told won't be here until 3 days later. apparently they dont deliver on weekends and next day delivery to them is a tuesday. If this is the case they should put that in brackets at the checkout when you tick for next day delivery. could've got it cheaper and quicker from amazon which is still from tower warehouse”

Helpful Report

Posted 5 years ago

“This company can't even be bothered to send me a simple limescale filter for a kettle I bought that came without one ! This company prefers to pass the buck leaving the customer to sort things out themselves! Useless. They've lost my custom.”

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Posted 5 years ago

“Everything just cooks great”

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Posted 5 years ago

“No option to extend guarantee, I thought it was me until I read other reviews, I hope this isn't a scam to get these sold, not happy”

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Posted 5 years ago

“I am trying to extend warranty & jumping through hoops. For goodness sake how can I register for extended warranty?”

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Posted 5 years ago

“Want to extend warranty, no place to do this for my Air Fryer. Fed up trying ! Fix your website, I hope the Fryer is better....sandra”

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Posted 5 years ago

“I placed an order through CURRYS and was told my order is coming through tower directly. It’s been two weeks and I haven’t received any information nor help- even when contacting curry’s they said it is now all on TOWERS side but I haven’t received any help nor information. Really appalling customer servicd”

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Posted 5 years ago

“Went on web page wanted to register guarantee for tower air fryer bought at Lidl £29.99 bridgwater somerset. Nowhere to register? Barbara Haycock account holder.”

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Posted 5 years ago

“This air fryer is brilliant the only thing is no recipe book in with this is my second purchase but and still no recipes would be nice to help you get stared”

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Posted 5 years ago

“Great value for money”

Helpful Report

Posted 5 years ago

Tower is rated 4.2 based on 5,790 reviews