Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently brought T12033 Stand mixer as a professional cook i have used many mixers and I can honestly say this is the worst by far ... Firstly it is extremely noisy then it has a disk covering the mixing attachment that catches whatever ingredients you need to add during the mixing process and whatever you add does not mix in from the edge of the bowl and I have to consistently stop scrape the sides of the bowl at least a dozen times if not more which is pointless having a mixer as you do most of it yourself .... Whoever designed and tested this product must be as useless as the mixer absolute rubbish !!!!”

Helpful Report

Posted 5 years ago

“u didnt honour yr guarantee even after a few weeks. my product looks good however doesnt pick up very well even on high setting. its th most ive ever paid fr a vacuum cleaner and still i hv t pay fr a second filter. ill go back t cheaper products in future because this is an excellent con. be ashamed of yr selves. as a pensioner i cant go back and forward t th place i purchased this from. i dont hv a car. with covid lockdown this is too difficult. i cant keep paying out fr things that dont work and t companies that are not genuine. th reason u got any stars was fr the look of th product (unsincere marketing) and fr customer service. ie quick response and giving a reply. even excellent employees cant help customers when th company is just interested in making dishonest profits. reported tower company t Ofcom. lin hunter”

Helpful Report

Posted 5 years ago

“The screws holding the basket to the handle came out and i almost swallowed one but Customer services not interested and just told me to go back to where i bought it. It is only 4 months old and could have choked me very unpleasant experience.”

Helpful Report

Posted 5 years ago

“Do not use this company. The service is shocking. I have not received an order that was supposed to have been despatched on 31 December. The payment has been taken from my account. They are saying they can’t cancel the order. Telling me now to contact Hermes who have never received the order.”

Helpful Report

Posted 5 years ago

“My order was placed on January 1st, the value was around £100. I contacted Tower on 6th Jan to see if I could change my address, on 11th Jan I was told it was not possible and my order would be 7-10 working days. On Jan 27th I contacted them again as I had not received anything within the stated time and was given a tracking number that showed no attempt at delivery and the parcel returning to Tower. Having queried this I have now been told that I can expect my delivery in 7-10 working days. This will take me to 12th Feb and 6 weeks since my initial order. (That’s if it actually turns up then!) I understand there are Covid restrictions, but 6 weeks for an in stock product is completely unreasonable.”

Helpful Report

Posted 5 years ago

“It says to register online for extended warranty, only to find when you log in this isn't given as an option! Absolute rubbish”

Helpful Report

Posted 5 years ago

“By far the worst products, customer service and support ever!!! !!! NEVER BUY TOWER PRODUCTS !!!”

Helpful Report

Posted 5 years ago

“How the heck do you register the extended warranty, its impossible I've even phoned the number and they tell you to do this online, pulling my hair out????????”

Helpful Report

Posted 5 years ago

“18month old microwave going rusty on the bottom contacted tower to be fobbed off with nonsense don't buy if you want a product to last a few years very very poor quality”

Helpful Report

Posted 5 years ago

“Trying to extend the warranty on my Rose Gold Sandwich Maker and getting absolutely nowhere! I click the link and I get sent back to the homepage. Awful headache on the way now!”

Helpful Report

Posted 5 years ago

“Hi this is my second review regarding my order which was placed on the 31st Dec I have emailed the company several times and eventually got a reply I have requested to cancel my order and asked for a full refund but no reply from Tower once again with a promise to solve my issue but still unsolved”

Helpful Report

Posted 5 years ago

Hi Rose, I have just responded to your email you sent me and rest assured, I will find out what is happening. DJ

Posted 5 years ago

“"Extend your Warranty" section is dismal. Having entered details twice the site takes me back to the beginning. no recognition as to whether the system has accepted details or not. i hope that if I need the extended warranty in the future it won't be refused!!”

Helpful Report

Posted 5 years ago

Hi Christine, what was the product/s you were trying to register? If you want to email me on david.thompson-jones@rkwltd.com and I will get these products registered for you.

Posted 5 years ago

“Tower contactacted me by e mail on how to extend the guarantee and it was very easy and quickly to do. Very good vacuum cleaner and price. Would recommend this product to anyone.”

Helpful Report

Posted 5 years ago

“So here we are 15 days from placing the order. I have waited 10 day now for a refund and no closer than when I started apart from that fact I'm £100 pounds poorer.”

Helpful Report

Posted 5 years ago

“My partner and I recently moved in to our new home on the 4th of January and we thought Tower had some good deals so we placed a huge order on the 2nd of January expecting to arrive at our new home days after we move in. It has been 18 days and counting and we are still living in a house with none of the items we have already paid for. I've had to e-mail this company 5 times before I received an email two weeks after the order was placed just to be told it would take another 10-14 days. Unacceptable. With the understanding that Covid-19 has affected everyone and every business, there are better ways to handle delays and discrepancies than to just block off your Company's phone line and to ignore important queries from paying customers. Tower Houseware UK is a joke of a company and will be making sure that no one I know will be purchasing anything from this company in the future. Save yourself the stress and avoid Tower.”

Helpful Report

Posted 5 years ago

Dear Ricardo, I have just seen your review. The problem that has been happening is that the warehouse is working under massive restrictions due to covid. This is place puts additional pressure on the client services team. However, I just reached out to the team and there have been two deliveries to your address because the knife set had to be sent separately and they were delivered on the 16th Jan. Please can you message me directly on david.thompson-jones@rkwltd.com

Posted 5 years ago

“After ordering a pan set on January 1st, I am still waiting to have notification that it has dispatched. I contacted customer services on 6th January about my delivery address and they took until 11th January to reply. One week ago, miraculously the day after customer services got back to me, (12/01), I had a message from My Hermes to notify me that they were expecting my parcel and would update me when they received it. The website states 7 days for deliveries at the moment which is quite a long time compared to many places. However I’ve currently been waiting 13 working days and 19 days total. To say I am disappointed is an understatement, I wish I hadn’t come direct and instead bought from a third party, or a different manufacturer.”

Helpful Report

Posted 5 years ago

“My friend bought the 17L700W Microwave from this company in December. It had a broken part when the box was opened and despite numerous emails she s heard nothing from them. Disgusting way to treat customers. Never buy anything from Tower.”

Helpful Report

Posted 5 years ago

“We bought the Tower Bread Maker T11005 and received it in the post yesterday. After attempting 3 loaves, adjusting the recipes in the booklet as they were all under cooked, should have bought a Panasonic. I would not recommend this to anyone. Very disappointed. (Wouldn’t even give it one star)!”

Helpful Report

Posted 5 years ago

“Hi I am still waiting for Tower warehouse to get back to me but after 4 or more emails no response for them they are quick enough to take customers money and not email them about delivery or delays not one response from them not a happy customer I have now asked for a full refund but guess what still no reply will never buy from this company again”

Helpful Report

Posted 5 years ago

“How have i coped without my 2.2 litre air fryer. Thanks TOWER”

Helpful Report

Posted 5 years ago

Tower is rated 4.2 based on 5,790 reviews