Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience, customer service refusing to refund me for unopened item returned on 31/93/2021. Chased up numerous times, still no refund.”

Helpful Report

Posted 5 years ago

“The worst Spoke to customer service I need a reciet I don’t have 1 Oh well we can’t help Find the reciet Not good enough now we need proof of the warranty that was registered there was no registration for warranty it just said 5years free warranty All I want is a working knife set as it’s broken for no reason after 2 years and it looks rubbish now & to be treated like this money making racket!!! My moaner broke 5 yrs warranty Contact them What’s the address Boom fixed and replaced Don’t buy from tower!!!”

Helpful Report

Posted 5 years ago

“Scam😤 Non stick frying pan gone after 2weeks became even stickier than a basic steel pan”

Helpful Report

Posted 5 years ago

“Don't recommend the tower saucepan. The inside comes away after 1st use and this company fails to take responsability if if it's still under guarantee.”

Helpful Report

Posted 5 years ago

“Faulty Kettle, have contacted customer service but to no avail, they expect me to return the item to the shop I purchased it from but I don't live in the area as I was just visiting. As the fault is with Tower I feel they should deliver a new one and collect the old one or advise where I can return it to nearer to where I live.”

Helpful Report

Posted 5 years ago

“I purchased a Tower kettle from you in May 2020 and it is broken. I have emailed countless times and all I get is auto responses and one actual response asking me to respond? How can I respond to nothing? It is two weeks now since I tried contacting you for a replacement and I cant get any sensible response. Your phone lines are closed and you dont respond to email. Filling in the warranty claim form just generates auto responses. I would advise anyone NOT to buy from this company”

Helpful Report

Posted 5 years ago

“I bought a rotating mesh frying basket two days ago and paid for next day delivery. I'm still waiting for it to be delivered. To date, I still haven't received a courtesy text or an email letting me know when I will be getting them. Customer Service isn't great as they haven't replied to any of my emails.”

Helpful Report

Posted 5 years ago

“Microwave brought 12th April 2021.Problem extending my guarantee on website.”

Helpful Report

Posted 5 years ago

“Products are fine , such a shame that like most other websites finding your way around them are a nightmare. I want to extend my warranty, but no directions as how to do this. Do we just have to guess?. Please get someone with COMMON SENSE to sort this.”

Helpful Report

Posted 5 years ago

“Absolutely rubbish. I order an air fryer over a week ago for next day delivery. Well I can tell you the chicken has grown feathers waiting for it to be delivered. Contacting Tower is a joke the phone number jsut tells you they can't answer the phone due to covid and the email says someone will get back to you. The live chat just tells you message sent they will get back to you. Well Covid does not seem to have stopped any other company from answering the phones. I have to complain before the product has even arrived. Customer service is rubbish”

Helpful Report

Posted 5 years ago

Jacqui, that is how we want yours chickens to be. I will get one of the team to contact you now on email (I don;t have your mobile). Thanks DJ

Posted 5 years ago

“BE careful purchasing products from this company. I purchased an Air Fryer which only lasted 6 months and used only a handful of times but the main problem came when I tried to arrange for it to be returned or refunded. I kept getting email after email saying the exact same thing and never answering my questions, 2 weeks later the same emails were still going back and forth so I gave up and have demanded a refund so I can purchase an Air Fryer from s company with good customer service and one that is willing to help when issues arise - unlike Tower! Extremely disappointed.”

Helpful Report

Posted 5 years ago

“Just bought a carpet washer Great It would be even better if I could register it but the problem is it does not recognise it after I put in all the information Hope the carpet washer works better than your warranty web site or this is going back to the shop”

Helpful Report

Posted 5 years ago

“Accurate gasket and very helpful customer service.”

Helpful Report

Posted 5 years ago

“the phenolic handles are not suitable for purpose, they break very easily if dropped by accident or knocked they more or less shatter, because it is so delicate. need stronger and sturdier materials.”

Helpful Report

Posted 5 years ago

“I cannot comment on the fryer as i bought is as a gift for a friend. she said she likes it but i'm not sure whether she has used it”

Helpful Report

Posted 5 years ago

“I ordered the brushed steel version, & got black! Adding insult to injury, when I registered the guarantee, entering the model number gave me a pic of the brushed steel version that I didn't actually get. Tried entering the only other number on the base (no "serial number" shown) but that wasn't accepted. And as if that wasn't enough, enclosed paperwork offered a FREE extended guarantee, but on registering, got just the standard. I will never buy a Tower product again. Especially as it was only when I turned it upside down to try & find the (non-existent) serial number, I found it was made in China. I haven't knowingly bought Chinese-made products for 40+ years & think that where your products are made should be obviously stated on your website. There was also no free delivery, as promised when I started the order. VERY disappointed customer.”

Helpful Report

Posted 5 years ago

“Very disappointed by electric knife and Tower customer service. Knife Supplied with cable 0.8m long which limits use and not 1.2m as specified. Customer Services say spec. is wrongly advertised - Appalling”

Helpful Report

Posted 5 years ago

“Great to cook with but delicate finish soon wears off Reviewed in the United Kingdom on 30 March 2021 Brilliant non stick easy to use pan hugely let down by a fragile exterior coating worn through to bare metal after less than three months. Tower had absolutely no interest of addressing the problem only to say they do not give any warranty for external finish. Pan was used on a gas hob. Worth noting that some of the additional pans purchased at the same time are now showing bare metal near the base.”

Helpful Report

Posted 5 years ago

“Cheap build quality. Cavaleta coffee machine simply does not work. If you want to spend hours fiddling about emptying the vessel refilling trying again etc. then buy a Tower. If you want a coffee buy a different brand. Also, how can the call centre STILL be closed due to covid. It's over a year. Your inability to take a call matches your inability to produce a decent quality product.”

Helpful Report

Posted 5 years ago

“Really disappointed and let down! I bought a Tower Ice Diamond 28cm Non Stick and after ONE weeks worth of use the coating is bubbling off and Tower will do nothing about it, saying I have used something abrasive on it which I definitely have not, unless silicon is abrasive. I feel totally let down and after spending over £200 on new saucepans I feel I have been robbed!”

Helpful Report

Posted 5 years ago

Tower is rated 4.2 based on 5,790 reviews