Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower made me unhappy bought a fire pit they were parts missing plus they were no fire 🔥 door so to me I will never buy a tower product”

Helpful Report

Posted 5 years ago

“Very impressed with Tower customer service Will definitely buy tower products again”

Helpful Report

Posted 5 years ago

Hi Anne, Thanks for your review about our Customer Service - we hope you return to our website very soon. Keith - Group Customer Services Manager

Posted 5 years ago

“Customer service is great, I had no receipt and they gave me a part free of charge. They also were very quick at answering my email. Very friendly and polite and sorted everything thing very quickly”

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Posted 5 years ago

Thanks for your kind review - at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 5 years ago

“Enjoying the low fat cooking and now the problem of rubber feet on the insert plate falling off, has been solved by spares being sent out. Many thanks to Sam for ironing out what could potentially have caused damage to the non stick inside of the basket. Excellent customer service makes you confident to shop Tower again. My thanks once again”

Helpful Report

Posted 5 years ago

Hi Alan, We really appreciate your kind words - in the rare event where things don't go to plan our dedicated Customer Services team are on hand to resolve any query you may have. Keith - Group Customer Services Manager

Posted 5 years ago

“AVOID AT ALL COSTS - THERE'S A REASON FOR THE GROWING NUMBER OF ONE STAR REVIEWS. Received the Glitz storage canisters for Christmas. The coffee lasts 2 days in the canister before it goes off (dark and bitter). This is the response (eventually) from Customer Services. "The contents that you place inside will therefore have a limited shelf life. Unfortunately this would be the same with any replacements you receive. Unfortunately this isn't a fault and we're sorry that the canisters don't perform to your expectations." So they're selling storage canisters that provide a limited shelf life of TWO DAYS and think this makes their product fit for purpose. What a joke.”

Helpful Report

Posted 5 years ago

Hello Melanie, Thank you for your review! We're really sorry to hear that you are unhappy with our customer service. I would like to rectify this issue for you and so will reply to your email now. Take care. Carina @Towerhousewares.

Posted 5 years ago

“I love my Tower oven and have recommended it to five family and friends who are equally delighted. So when the timer knob broke i wrote to service department who were quick to reply and provide me with a replacement. Thank you.”

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Posted 5 years ago

Hi Susan, Thanks for recommending our Tower oven to your family and friends. We were pleased to learn our Customer Services team had resolved your enquiry fully. Keith - Group Customer Services Manager

Posted 5 years ago

“I ordered 2 spare parts for my Tower Pressure Cooker bought In 2012. Although the country was under a lot of extra restrictions I was still able to order the parts that I needed. My thanks go out to the excellent staff and now I am able to use my Pressure Cooker again. Many thanks - great service - great products”

Helpful Report

Posted 5 years ago

Hi We were overjoyed to read your kind review about how our Customer Services team resolved your enquiry. Thanks for being such a loyal customer. Keith - Group Customer Services Manager

Posted 5 years ago

“Only had it 2 months and it just Bleeps and flashes even when it's been unplugged!!! I gather from other sites that this is not unusual and that it is probably broken. Dinner in the bin. Thank you.”

Helpful Report

Posted 5 years ago

Hello Joanne, Thank you for your review. We're sorry to hear that you are having an issue with your item. If you can get in touch with us at customerservice@towerhousewares.co.uk and mark your email for the attention of Carina I will get back to you as soon as possible. Take care. Carina @Towerhousewares

Posted 5 years ago

“I am very happy with my sensor bin and extended guarantee also quick response to my query Thank you Sam”

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Posted 5 years ago

Hi Irene, Thanks for taking the time to leave your positive review. Keith - Group Customer Services Manager.

Posted 5 years ago

“Great products and great accessories bought a new air fryer the vortx 11l from tower and a rotating air mesh fryer it's souch better than the halo I had from Breville”

Helpful Report

Posted 5 years ago

Hi Anthony, We really appreciate your valuable order and indeed your kind review. We hope you enjoy using your new Tower Airfyer. Keith - Group Customer Services Manager

Posted 5 years ago

“The only reason I gave 4* not 5* is Tower don't ship to France. Tower responded quickly to my request and followed up when I didn't reply. Excellent customer service. Shame about international shipping”

Helpful Report

Posted 5 years ago

Hi Jane, Thanks for your review - I'm sorry that at present we do not ship to France. We love listening to customers feedback and suggestions and your review will be taken onboard. Keith - Group Customer Services Manager

Posted 5 years ago

“I requested a replacement knob/dial. I was dealt with by Azena who provided an excellent rapid service. Very good, faultless customer service.”

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Posted 5 years ago

Hi Michael, I was delighted to read how Azena managed your enquiry - rest assured I have passed on your comments. Keith - Group Customer Services Manager

Posted 5 years ago

“Today 8 August 2021 I purchased a Tower Cordless11 .1 V Wet and Dry Handheld Vac.in my local Lidl Store.I cannot find your website where I need to register this purchase.ensuring that I have a 3 Year Guarantee.I do not want ththis published as a Review__just trying tto make contact with your Company.as a Customer.Mary Duffy.Maple Drive.Bagenalstown.CoCarlow.Irish Republic.”

Helpful Report

Posted 5 years ago

Hi - If you go to https://registermywarranty.co.uk/ and add your details here. Hope that helps.

Posted 5 years ago

“The Tower products we have are great however, the Tower website is simply not fit for purpose. Over two years ago I could not register a product. This was subsequently resolved by Customer Services confirming the extended warranty. Recently I needed to make a claim but could not login to my account. Once again resolved by Customer Services but I had to open a new account which does not show the products I have registered. The process of making the claim involved sending much information that had already been provided when extending the warranty. Why could Customer Services not access this information rather than me having to send it all again? I believe there has been no attempt to solve the "technical difficulties" you, and more importantly the customer, have been experiencing for at least over two years.”

Helpful Report

Posted 5 years ago

Hello Ken, Thank you for your review. We're sorry to hear that you have had not had a very good experience with your account. We will certainly raise this with the relevant departments as you have made some good points regarding the process. We thank you for that. We can see that your query has now been dealt with by one of our colleagues. Take care. Carina @Towerhousewares

Posted 5 years ago

“I've brought a few Appliances off tower and they work good so far can't complain,, there prices are Affordable”

Helpful Report

Posted 5 years ago

Hi Thanks for your positive review. Please be assured that if you have any queries about your product our Customer Services team are readily available to resolve your enquiry Keith - Group Customer Services Manager

Posted 5 years ago

“Great customer service - responded quickly and was very helpful.”

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Posted 5 years ago

Hello, Thank you for your great review! We're so happy that you have enjoyed our great customer service! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Nice looking piece of equipment but is very noisy.”

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Posted 5 years ago

“Very good - a well known name.”

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Posted 5 years ago

“Fond it really good”

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Posted 5 years ago

Hello Yvonne, Thank you for your lovely review, We're happy to hear that you are enjoying our products! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“If I could leave Zero stars - I would!! Worst company I have ever used. First my parcel didnt arrive Next Day as I paid for, it was then a battle for me to request my next day delivery charge to be refunded. I took the day off work to accept delivery on paid day. When they eventually sent out for delivery, I wasn't available therefore had to leave a note to refuse delivery - Parcel was returned straight back to Tower. This was on 22nd July. We are now 2nd August and Tower are claiming they are yet to receive this back and will issue a full refund ten days after they recieve the undelivered parcel back. I have received confirmation from the courier (as getting no sense out of the non-existent customer service team at Tower) - Appreicate the staff are working from home, but what are they actually doing working from home if phone lines closed and they dont answer querys when opening a ticket. I have chased this on a few occasions over the last two weeks and still none the wiser. I have now had to open a dispute with my bank to request my refund back. AVOID THIS COMPANY AT ALL COSTS. DO NOT WASTE YOUR TIME OR MONEY - SHOP ELSEWHERE!!! They also remove some reviews as my initial one was removed. Wish I read the reviews beforehand as it seems ALOT of other customers feel the same and have receieved the same terrible service.”

Helpful Report

Posted 5 years ago

Hello Rebecca, Thank you for your review. We're sorry to hear that you are unhappy with our service. We can completely understand your frustration with the couriers too. From our records your parcel was out for delivery on the 22nd July but you stated that you wanted to refuse delivery. Parcels are not returned to us straight away this can take a few days to even register on the system that they are coming back to us as is down to Hermes. I can also see that you have emailed in multiple times and we have merged these emails together so there is only one thread of emails and we are not duplicating work, this will be why they have been closed without a response. I will personally reply to your email now to resolve this issue for you. Take care. Carina @Towerhousewares.

Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews