Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower airfryer 1500w rotary timer plastic knob broken.!! After 4 months use the button has broken off spindle, due to heat making rotary dial brittle.. looking at reviews this is a common problem, why don't they use metal base to prevent breaking?? Can you send me replacement please”

Helpful Report

Posted 4 years ago

Hello David, Thank you for your review. I have replied to you privately and have agreed to send you 2 new timer dials out the the post. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Absolutely brilliant, fast and efficient, friendly and helpful service provided by Kirsty Thankyou”

Helpful Report

Posted 4 years ago

Hello Vivien, Thank you for your great review! We're so pleased that you have enjoyed our service and we will be sure to let Kirsty know what a fab job she is doing! 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Terrible customer service, I needed a spare part for my airfryer and they attempted to send it to the Republic of Ireland which they were unable to. I then had this sent to Belfast to a hotel where I was staying and the package got lost for nearly two weeks through Hermes. Hermes advised me that they had lost the package and tower accused me of lying about this. I asked them not to send this to the Belfast address as I would not be able to access this address again. Asked them to sent it to an alternative address in the North of Ireland and they just ignored this request. They just don't listen to a thing a person says. Hard hard work. I have now paid three times for an airfryer spare part and received nothing to date. No way to speak to a person over the phone either due to remote working.”

Helpful Report

Posted 4 years ago

Hello. Thank you for your review. We're so sorry that you are unhappy with our service. Please accept our most sincerest apologies for this. We were also astounded to hear that one of our agents would call you a liar. I did look further into this and the information we received from Hermes was the order had been processed rather than lost, and that is what the agent stated to you via email. I can now see that both orders have been refunded. Take care. Carina @Towerhousewares

Posted 4 years ago

“Contacted Tower via fbook, was looking to replace a filter for my kettle, nothing was to much trouble even when i offered to pay for my replacement, 1 on the way, absolutely fantastic customer service, will continue to purchase from Tower. Thanks once again 👍👍👍🗼🗼🗼”

Helpful Report

Posted 4 years ago

“Our kettle developed problems after 18 months so I contacted Tower for help under the 3 yr warranty. We provided the evidence they requested and we have been offered a replacement product. The assistant online was very helpful and prompt in her communications.”

Helpful Report

Posted 4 years ago

“We love our tower air frier and use it on a daily basis. I bought it over a year ago, and to say it gets a lot of use is an understatement. Last week the timer button broke and we were really upset about it. I mailed Tower and got an immediate response. My button is in the mail as we speak. Amazing support, Amazing communication, Amazing service That's triple-A from me”

Helpful Report

Posted 4 years ago

Hello Declan! Thank you so much for your great review. We're so happy to hear that you have had amazing service from us. 😊it's really good to hear. Take care. Carina @Towerhousewares

Posted 4 years ago

“The timer knob on my vortx 5 in 1 air fryer oven with rotisserie has come off and the underside of the knob has split after only 4 months use. The knob on my temperature dial is also loose. Despite 3 emails to Tower ( as their customer support lines are not now manned ) I still have not been contacted. So I have a 4 months old product which is useless and no one to help out !”

Helpful Report

Posted 4 years ago

Hello Kathryn. Thank you for your review. We're so sorry that you were waiting a while for someone to get back to you. Please accept our most sincere apologies for this, we are extremely busy at the moment. I can now see that one of my colleagues has got back to you and is posting some new dials out to you. We hope this helps 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Excellent customer service”

Helpful Report

Posted 4 years ago

Hello. Thank you for your lovely review! We're so glad you have had a great experience with us. 😊 Take care. Carina @Towerhousewares.

Posted 4 years ago

“The knob on my airfryer cracked. As it was under guarantee I got in touch with you. Had prompt service & received the replacement part within the specified time. Thank you very much.”

Helpful Report

Posted 4 years ago

Hello. Thank you for your great review! We're so glad that your issue was sorted out and you received prompt service. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“My son bought me a 4.3 dry fryer in place of my swan which gave in after 3 years. But after 10 months stopped working.argos did replace but I am hoping this one will last. Very disappointed.”

Helpful Report

Posted 4 years ago

Hello Betty, Thank you for your review. We're sorry to hear that your Air Fryer stopped working. If there is anything I can assist with can you please email in to customerservice@towerhousewares.co.uk and mark it for the attention of Carina. Take care. Carina @Towerhousewares

Posted 4 years ago

“The handle has come off one of my saucepans and I've only had it for 50 years - (one of a set of three given for a wedding present in Oct 1970). The other two are still going strong!”

Helpful Report

Posted 4 years ago

Hello Jackie, It's fantastic to hear that you have had your Pans for 50 Years and they are still going strong! If there is anything we can assist with, please feel free to contact us and we will be more than happy to help! 😊 Take Care Sam @TowerHousewares

Posted 4 years ago

“Bought Tower Infinity 1.8l kettle and within 21 days the silver coating on the lid handle started to peel away. Only needing a new lid I contacted Tower- I cannot buy just a lid-,I have to return the kettle to where I bought it. What a terrible waste of time, travelling and earths resources. Tower should feel shamed into selling spare parts- which I would not have needed if it had been made properly in the first place. Probably my 20th Tower appliance purchase and definitely my last”

Helpful Report

Posted 4 years ago

Hello Diana, We are sorry to hear about the issues with your kettle lid. I'm pleased to confirm that we have located a replacement lid. If you could please respond to our email, we can then arrange to send this to you as soon as possible. I trust this is pleasing news and we look forward to hearing from you soon. Take Care. Sam @TowerHousewares

Posted 4 years ago

“Very pleased with the help & support offered by Sam from the Tower Customer Service team. She has been prompt in responding to my emails & with the call backs made after checking the concerns with the Q&A team. I would certainly like to thank her for her valuable time & efforts in resolving my concerns to do with the Tower Stealth 3000 BBQ that I've purchased. Pleased with the Tower brand too, as it's good value for money....”

Helpful Report

Posted 4 years ago

Hello Abraham, Thank you for such a lovely review! We're pleased to hear that you are happy with the support provided. We hope you enjoy using your new BBQ! If there is anything further we can assist with, please don't hesitate to contact us. Take Care. 😊 TowerHousewares

Posted 4 years ago

“i have two tower air fryers. used for seperate cooking. they are so much easier and faster than a conventional oven, and the benefits are there. i love my fryers and recently had to contact tower for a replacement part. they were very helpful and to my surprise didnt charge me for the part. their customer service is excellent. and for me, i really would recommend them thanks tower for all your help”

Helpful Report

Posted 4 years ago

Hello Christeena, Thank you for leaving such a wonderful review! We are pleased to hear that you love our Air Fryers as much as we do and that you are happy with the service provided! Take Care 😊 Sam @TowerHouswares

Posted 4 years ago

“I got one of these air fryers and I loved it so disappointed it only lasted about 3 months the knob is faulty and it’s not working at all .”

Helpful Report

Posted 4 years ago

Hello, We're sorry to hear that you are disappointed with our product. We have emailed you regarding this issue and hope to hear back from you soon. Take Care. Sam @TowerHouswares

Posted 4 years ago

“Was devastated when my Tower T17021 air fryer let me down as it has been fabulous from day one. So much so I have repeated it several times now as presents. However after getting directly in touch with customer services, it has been replaced without hesitation. Many thanks Tower and In particular Sam. Happy customer E.Ted”

Helpful Report

Posted 4 years ago

Hello, Thanks for such a wonderful review! It's great to hear that you love our Air Fryer as much as we do! We are pleased that you are happy with the service provided. 😊 Take Care. Sam @TowerHousewares

Posted 4 years ago

“If i could score lower i would! Bought a microwave (as part of a set) less than a year ago and microwave has stopped working. I called and spoke to a lady (Emma) who asked me to send all details via email to her which i did. didnt get a reply for a week, i then chased it to be told they didnt receive the video i sent - i proved i sent it but sent it again anyway, from then i have not received a reply from anyone, i have sent emails daily asking for an update and nobody has even bothered to reply to me! shocking customer service! this is the first tower product i purchased and definetely wont be purchasing anything from them again! poor poor poor!”

Helpful Report

Posted 4 years ago

Hello Gary, Thank you for your review. We're so sorry that your experience with our customer services was not a happy one. I can see that one of my colleagues has been in touch with you and resolved your issue. Please do not hesitate to get back in touch if there is anything else that we can assist with. Take care. Carina @Towerhousewares

Posted 4 years ago

“Had a Tower Kettle for about 2-3 years and it looks lovely but it's a health and safety nightmare. I've been burnt repeatedly from it venting steam via the handle. The lid mechanism doesn't always engage so I've poured boiling water everywhere before. The push-switch has now disintegrated. Not at all built to last. We have a Tower toaster and it hasn't fared much better under exceptionally light use. I didn't expect to be shopping around again this soon but I'm not going for Tower.”

Helpful Report

Posted 4 years ago

Hello Chris, Thank you for your review, We're sorry to hear that you are unhappy with our products. If you can email into us at customerservice@towerhousewares.co.uk and mark the email for the attention of Carina, I will look into the issue for you. Take care. Carina @Towerhousewares

Posted 4 years ago

“The plastic pressure cooker part cracked due to temperature, unhelpful customer services and the spare also not available with the company. The product is under extended warranty but customer services not at all helpful. Will be staying away from their products.”

Helpful Report

Posted 4 years ago

Hello Kapil, Thank you for your review. We're sorry to hear that you are unhappy with our service. Unfortunately the part that has cracked is not a spare part that we sell. We apologise for this. We will be emailing you directly to resolve this issue for you. Take care. Carina @Towerhousewares

Posted 4 years ago

“Still can not get a replacement ceraglide iron calc cartridge? No point buying this iron as it is impossible to purchase one anywhere. Such a shame as think the iron is fab.”

Helpful Report

Posted 4 years ago

Hello Julie, Thank you for your review. We're sorry we have no stock in at the moment but they are on order and should be with us very soon. Take care. Carina @Towerhousewares

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews