Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased my air fryer on the 6th July 2021 T17024 and i find it totally different from the air fryers i have purchased before. I find the handle gets very hot and the button you push in to lift the basket also gets very hot. My wife who is partially sighted could lift the other baskets no problem but with this one she won`t as it is to hot to handle.”

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Posted 4 years ago

“Brilliant response time and great product”

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Posted 4 years ago

Hello. Thank you for your lovely review. Take care. Carina @Towerhousewares

Posted 4 years ago

“Really pleased with the quick response I got from Sam regarding a mislaid manual .Manual was pdf’d across in one working day . Great customer service.”

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Posted 4 years ago

Hi Rob, Thank you for your great review! We're so happy to hear that you've had a great experience with us. We will certainly let Sam know that you are happy. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Azmina at customer services understood my issue, responded unusually quickly and provided a very satisfactory resolution, above and beyond what I expected. Excellent customer service, thank you”

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Posted 4 years ago

Hello Gary, Thank you for your lovely review! We're so happy that that you have enjoyed your experience with us. We will certainly be sure to let Az know that she is doing a fab job too 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Recently purchased your fan T642000 from Robert Dyas and have assembled.Works ok but cannot use the Telescopic Recently purchased your pedestal fan T642000 from Robert Dyas and have assembled. Works ok but cannot use telescopic mode because the hole in the pedestal is too big ( or the screw is too small )Would appreciate your comments please. Judith Condie”

Helpful Report

Posted 4 years ago

Hi Judith, Thank you for your review. We're sorry to hear that you cannot use telescopic mode, are you able to email in to us at all at customerservice@towerhousewares.co.uk. and mark it for the attention of Carina? Take care. Carina @Towerhousewares

Posted 4 years ago

“Do not deliver order, and no response from the customer service team.”

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Posted 4 years ago

Hello Matthijs, Thank you for your review! We're so sorry that your order didn't arrive to you next day, we have been experiencing a surge in sales and so this has caused some delays. I can now see from our records that your parcel has now arrived to you. Take care. Carina @Towerhousewares

Posted 4 years ago

“Performs as expected. Unfortunately due to online support only I was unable to order all parts required. Tower normally has very efficient telephone support.”

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Posted 4 years ago

Hello. Thank you for your review. We're so sorry you can't get in touch with us over the phone. You are more than welcome to email us at customerservice@towerhousewares.co.uk and mark for the attention of Carina and I will get back to you. Take care. Carina @Towerhousewares

Posted 4 years ago

“Feet keep falling off fan and the metal ends are razor sharp. Slit in thumb very painful. The whole design is cheap and wobbly.”

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Posted 4 years ago

“Brilliant ironn”

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Posted 4 years ago

“Order number-000012333 Ordered two fans for next day delivery. Not had any notifications for despatch, not reply to emails and still no fans 2 days later. If you can’t get them to me please refund me so I can buy them from elsewhere!!! Kids are boiling away.”

Helpful Report

Posted 4 years ago

Hello. Thank you for your review. We're so sorry that your order didn't arrive next day. I can see that one of my colleagues has answered your email directly. Take care. Carina @Towerhousewares.

Posted 4 years ago

“Why offer next day delivery when it doesn't exist from Tower.”

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Posted 4 years ago

Hello. Thank you for your review. We're so sorry that your order hasn't yet arrived to you. I can see that my colleague has now been in contact with you and will be updating you further. Take care. Carina @Towerhousewares

Posted 4 years ago

“After emailing customer service about the vacuum cleaner fault we had, we had several emails that were very forthcoming and helpful reassuring us that our problem was being dealt with and even progress reports.”

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Posted 4 years ago

Hello Mike, Thank you for your review! We're so happy that you have had a great experience with our customer services and we will certainly let the agent know that you are happy with their service 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Next day delivery and customer service is non-existent!! Very poor. Would not recommend this company.”

Helpful Report

Posted 4 years ago

Hello! Thank you for your review. We're sorry to hear that you are unhappy with our service and your order has not arrived next day. We have been experiencing a delay in orders being dispatched due to a surge in sales. This has now been rectified. Take care. Carina @Towerhousewares

Posted 4 years ago

“Ordered and paid for airfryer on Sunday next day delivery expecting delivery on Tuesday, nothing, order status today still says being processed, tried to phone, what a joke that is, sent an email and no response, they are quick enough having your money, not impressed at all, will not be using these again. CUSTOMER SERVICE NON exstitent.”

Helpful Report

Posted 4 years ago

Hello Tracey, Thank you for your review. I can see from our records that your parcel arrived late to you and for that we apologise. Unfortunately there was an issue with our courier. If there is anything else we can assist with, please can you reply to my email. Take care. Carina @Towerhousewares

Posted 4 years ago

“Phone lines closed down due to staff WFH. Fine. My support tickets are being closed with no communication, no resolution - no matter how many times I raise the issue. The issue is that I ordered a fan which arrived damaged. Can you please respond to me at least? Really poor customer service, and substandard product. I have other Tower products and they have been great... so don't know what's going on here. Will change my customer service ratings once you provide some.”

Helpful Report

Posted 4 years ago

Hello Ravindra, Thank you for your review. We're really sorry to hear that your fan has arrived damaged, please accept our most sincerest apologies for this. We're happy to say that we have now resolved your issue and sent out a new fan to you on a 24 hour courier. The reason your customer support tickets have been closed is because you sent multiple emails in and so we merged all the tickets to not duplicate queries or answers. I hope that this clarifies why your tickets were closed. Take care. Carina @Towerhousewares.

Posted 4 years ago

“I recently purchased a Tower T17005 to replace my acti-fry for the sole purpose of cooking healthy chips / fries. However the chips only cook on the top layer, therefore you have to shake the basket every 5 mins to stand a chance of trying to get them cooked evenly. I would not recommend this product for cooking chips / fries and would return it if possible but will definitely be purchasing another acti-fry.”

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Posted 4 years ago

“Ordered 2 fans before 9 am, 2 days ago and paid extra for next day special delivery. According to faq and email I have received all special delivery orders made before 12 should arrive the very next day and I should receive tracking once posted. At the time of posting - no item, no tracking, no answer for my email to Customer Services, no answer over the phone. The only reason why I ordered from 'Tower' was to get them next day. If I knew it will take so long I would definitely go elsewhere.”

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Posted 4 years ago

“The customer service is excellent. Faultless in fact.”

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Posted 4 years ago

“Answered my inquiry quickly and identified the part I needed. Correspondence was quick and my item was setup for shipment. Very satisfied with the outcome.”

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Posted 4 years ago

“Tremendous Outstanding Wonderful Excellent Respectful Prompt and professional Customer Service from Jamie Thank you.”

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Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews