Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower made me very happy .I was seen too very promptly with the problem I had .staff were very polite .and I thank them for it kind regards Vernon”

Helpful Report

Posted 5 years ago

Hi Vernon, Thanks for taking the time to leave your kind words. I was delighted my Customer Services team handled your enquiry in an efficient and polite way. Best wishes, Keith - Group Customer Services Manager

Posted 5 years ago

“I have Rheumatoid Arthritis and have had used two Tower Airfryers I just think they are brilliant and I got rid of my oven as I wasn’t using it and have never missed it! Apart from the fact you it’s so easy to clean the AirFryers I never needed to clean an oven again and it was getting harder to take heavy trays of the oven. Now with the new AirFryer Oven I can eat pizza and pies again! Oh had to contact Customer Services and there was a note to say their replies would be slower than normal so I was surprised the reply came back so quickly. Lovely Team and I will be buying from Tower again a brand and fab service.”

Helpful Report

Posted 5 years ago

Hello, Thanks for being such a loyal customer of Tower. I was overjoyed to read your feedback about our Customer Services Team - like every organisation we have had to adapt our processes with the COVID pandemic but we are slowly returning to normal working practices to ensure our customers receive the highest quality service. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“They helped me get my extended warranty as I'm not very good with technology they gave me the link to get me going, was really quick getting back to me, I'm still waiting for the guarantee to be sent to me have checked spam, but have been reasured that I have the extended guarantee”

Helpful Report

Posted 5 years ago

Hi Pauline, Thanks for taking the time to leave your comments about your recent contact with our Customer Services Team. We really appreciate your valuable order and hope you visit Tower again very soon. Keith - Group Customer Services Manager

Posted 5 years ago

“Although, customer service was delayed in their response to my query, they did apologise and explained why. Since their initial response, they were very quick to reply and very helpful. Now Just waiting on a replacement part to be sent out.”

Helpful Report

Posted 5 years ago

Hi Callum, Thanks for your valuable feedback - I was pleased to learn our messages managed your expectations regarding the resolution of your enquiry. Like most organisations we had to adapt our service delivery to accommodate the COVID pandemic. Rest assured we are now returning to our normal quick and efficient channels of customer enquiries. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“We bought a self opening waste bin from Amazon last October. In March it failed. Amazon refused to replace it as it was outside their 30 day return policy. They told us to deal with their supplier, Electrical Emporium who refused to communicate with us. After a showdown with Amazon they refunded the £59.99 cost. We bought anther bin from Amazon and it failed in August. This time we dealt directly with Tower Customer Services. We explained the history and Sam was brilliant. They replaced the lid very promptly and without argument. The product did not make us happy and we would avoid Electrical Emporium but Sam was a star!”

Helpful Report

Posted 5 years ago

Hi David, Thanks for your message and valuable review. I was delighted to learn Sam had resolved your enquiry - rest assured I have passed across your kind words. Best wishes Keith - Group Customer Services Manager

Posted 5 years ago

“Excellent communication, excellent service no hassle sorting the issue. Would definitely recommend Tower following this experience.”

Helpful Report

Posted 5 years ago

Hi Michael, I was delighted to read our Customer Services Team managed your enquiry efficiently. Thanks for the recommendation. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Buying directly from Tower makes so much sense. The items come directly from the Company. I have to fully recommend Azmina from Customer Services. I had a query about a product bought last November & Azmina was totally amazing. My query was dealt with so efficiently & promptly & I can't thank Azmina enough for sorting it out. Excellent after-sales service & would recommend buying from Tower directly. Thank you so much.”

Helpful Report

Posted 5 years ago

HI Stephanie, What a wonderful review - its greatly appreciated !!! Thanks for buying directly from ourselves - I was delighted to hear Azmina managed your enquiry through to resolution - rest assured I will pass on your kind words. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“I have had my Tower Air Fryer for 18 months and love using it nearly everyday of the week. It is so versatile. However, I had a minor issue this week and after not finding a solution on the Tower website I decided to contact Tower via email. I received a response within 48 hours taking care of the issue. What a great feeling to have such a positive experience with Tower.”

Helpful Report

Posted 5 years ago

Hi Thanks for taking the time to leave a review about your recent contact with Tower. On the rare occasion when things don't go to plan our Customer Services Team are readily available to resolve any enquiry a customer may have. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“Brilliant customer service by Megan. And fast replies.”

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Posted 5 years ago

Hi Danny, Thanks for your kind words. I have passed on your lovely comments to Megan. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“My air fryer became defective I contacted customer service and they sent me a replacement out same day they dealt with matter quickly and effectively excellent service.”

Helpful Report

Posted 5 years ago

Hi We really appreciate your review of the recent contact with Tower. Its great to hear our Customer Services Team resolved your enquiry fully. Thanks for being a loyal customer. Keith - Group Customer Services Manager

Posted 5 years ago

“Very pleased with the way Megan handled my request, very quick responses. Thank you Megan for all your help.”

Helpful Report

Posted 5 years ago

Hi Ayesha, I was delighted to read about how Megan handled your recent enquiry - its greatly appreciated. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“Delighted with the way Megan handled my problem when my timer dial broke, very efficient & speedy, a credit to the company. Derek”

Helpful Report

Posted 5 years ago

Hi Derek, Thanks for taking the time to leave a review. Rest assured I have passed on your kind words to Megan about the great work and how she handled your enquiry. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Sam was very helpful & tried very hard to resolve the problem of finding the model number of the frying pan that I had bought with a great result after many emails between us.”

Helpful Report

Posted 5 years ago

Hi Ken, We really appreciate your review and how Sam resolved your recent enquiry. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“This is the first time i have requested assistance from customer services for a replacement broken dial. The customer services were excellent the responses were almost immediate and the matter resolved in a very short space if time. All in al a first class service indeed. Highly commendable”

Helpful Report

Posted 5 years ago

Hi Herbert, Thanks for comments and taking the time to leave a review. I was delighted to read your customer service experience was a first class one. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Customer services sorted my problem, thank you.”

Helpful Report

Posted 5 years ago

HI Thanks for your kind words regarding your recent customer services experience. Best wishes Keith - Group Customer Services Manager

Posted 5 years ago

“I asked and you obliged. what more can one ask for? Brillant!”

Helpful Report

Posted 5 years ago

Hi Terence, We really appreciate your review regarding the service Tower have recently provided you. Kind regards Keith - Group Customer Services Manager

Posted 5 years ago

“Had an issue with a missing manual and Sam from Tower customer service forwarded the missing manual in PDF form, excellent.”

Helpful Report

Posted 5 years ago

Hi I was overjoyed that Sam resolved your enquiry about a manual for your Tower product. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“Towers customer service was impeccable, they contacted me straight away to sort out the problem and assisted with no hesitation.”

Helpful Report

Posted 5 years ago

Hello Therese, I was really pleased to hear our Customer Service Team resolved your enquiry quickly. We always place the customer at the heart of everything we do. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“I would like to thank Megan for her speedy response. I bought a Air tower with no instructions in the box. Sent an email to tower and got a very quick response. Thankyou.”

Helpful Report

Posted 5 years ago

Hi Carol, Thanks for your valuable feedback about how Megan resolved your enquiry. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 5 years ago

“We purchased a bread maker which didn't have the instructions inside and so I contacted Tower to request. Without hesitation I was sent a digital copy of the booklet and it made something which could've been a big hassle very easy. Thank you Sam!”

Helpful Report

Posted 5 years ago

Hi Tracy, Thanks for taking the time to leave your kind words - I'm delighted to learn Sam resolved your enquiry quickly. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews