Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order last week, delivered Monday with items missing, can’t speak to anyone only email contact with no reply as yet. Don’t you realise we wouldn’t place orders should items not required? You can’t use COVID excuse forever”

Helpful Report

Posted 5 years ago

Hello Linda, Thank you for your review. We're sorry to hear that you have not yet received your Air Flow Racks. Unfortunately we did have an issue delivering to Ireland but now that has been resolved. We can see that you have now been emailed and your Air Flow Racks are now on their way to you. Take care. Carina @Towerhousewares Carina @Towerhousewares

Posted 5 years ago

“I bought your black and rose gold items i.e. kettle, microwave, cutlery, pans, kitchen knives, tea/coffee/sugar canisters etc. In fact, a whole range nearly. After a few months, the items started to tarnish and the black paint chipped off the cutlery. 18 months, on the whole lot just looks unsightly. I complained to Tower and sent phots to be told this is what happens by a guy called Oliver and nothing can be done. I am disgusted at the quality of these items and I intend letting people know about it! Tower did not inform me before I bought this range that this would happen.”

Helpful Report

Posted 5 years ago

Hello Angela, Thank your for your review, We're sorry to hear that you are unhappy with our products. Unfortunately sometimes the rose gold on items may chip but this is classed as general wear and tear and after having the items for over 18 months we wouldn't be able to exchange. We do advise to wipe with a damp microfibre cloth and not to use any harsh abrasive cleaning solutions on the items as this will prolong their life. Take care Carina @Towerhousewares

Posted 5 years ago

“Months ago I had my Air fryer break for no reason only had it since Christmas. I had to prove it wasn’t working with about 50 emails back and forth videos etc it was like they didn’t believe me . Finally said they would send out a replacement, after waiting a month no replacement came , had to contact them again , they said sorry they didn’t have the stock and would resend another one if receive it in up to 5 days , this was about 5 weeks ago still no sign. Faulty goods and bad customer service. Wouldn’t recommend to anyone!!”

Helpful Report

Posted 5 years ago

“Very good product, great colours”

Helpful Report

Posted 5 years ago

Hi Claire, Thanks for taking the time to leave your kind review about our products. Keith - Group Customer Services Manager

Posted 5 years ago

“Ordered 5 items. One item arrived and was the wrong item and another 2 were damaged. Tower hide behind covid to switch off their phone lines and you cannot speak to anyone, relying on email that they chose not to answer. They're quick enough to take your money but their customer service is atrocious. Avoid at all costs”

Helpful Report

Posted 5 years ago

Hi Steve, That doesn't look good. I can see your orders on the system - Scandi range is certainly a lot stronger than this. I will get Carina to get in touch with you. If you do not get any feedback, my email is a david.thompson-jones@rkwltd.com. We will get this sorted. DJ

Posted 5 years ago

“I received a very prompt reply to my question regarding the internal dimensions of a microwave oven. Very impressed!”

Helpful Report

Posted 5 years ago

Hi Steve, We were delighted to read your comments about the prompt service you have received. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“Thank you Sam for quickly responding to my e mail regarding extended guarantee on my kettle. Would have been better if, when I had tried to register it on line, there was a way of letting me know it had gone through.”

Helpful Report

Posted 5 years ago

We love listening to our customers suggestions. Thanks also for your comments about Sam - rest assured I'll pass on your positive feedback. Keith - Group Customer Services Manager

Posted 5 years ago

“Have not received it has been 10 days”

Helpful Report

Posted 5 years ago

Hi, the records show that this was shipped on the 9th August. Please can you let me know if this has been received now and I will get in touch with the dispatch company. Thanks

Posted 5 years ago

“I purchased a sensor waste bin and lid has broken and still under warranty but to get in touch with anyone from company is mission impossible I’ve sent 3 emails and have rang on numerous of times to be cut off even tried to contact people on trust pilot I have score one but I really don’t think customer service is worth this totally unexceptionable”

Helpful Report

Posted 5 years ago

Hello Judy, Thank you for your review. We're sorry to hear that you have been unhappy with our service, I can now see that one of my colleagues have been in touch with you and sorted your issue for you. Take care. Carina @Towerhousewares

Posted 5 years ago

“Natasha was extremely helpful with my enquiry.”

Helpful Report

Posted 5 years ago

Hi Jim, Thanks for taking the time to leave your comments - Natasha was overjoyed to learn of your comments. Keith - Group Customer Services Manager

Posted 5 years ago

“After a delay in resolving a problem I would like to thank Louise so much for all of her help. We did not expect all that you have done for us and we cannot thank you enough Louise. You definitely deserve a pay rise.”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave such valuable comments. Rest assured we will pass on your kind words to Louise. Keith - Group Customer Services Manager

Posted 5 years ago

“The fan was delivered quickly and efficiently within the timeframe provided. Great service Tower, thank you!”

Helpful Report

Posted 5 years ago

Hi Kirstie, We really appreciate your kind words - at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 5 years ago

“You have taken the money out of my bank account and i have not received the paddle please give me my paddle or give me a refund so i can bye it from some ware else David Newbery ps no one has made the delivery and it still hasn't turned up”

Helpful Report

Posted 5 years ago

Hi David, I have just looked at the Hermes tracking and it is showing as they tried to deliver it, but it failed. If you email me directly on david.thompson-jones@rkwltd.com and we can get it redelivered to you. Thanks. DJ

Posted 5 years ago

“Next day delivery... Still waiting 2 day's later for Deep fat fryer! Customer service, 2 day's late getting back to me... Blaming it on their Courier service, don't know when it will arrive told. ***Still advertising Next day delivery on Web page / site! Miss selling, false representation and against trading standards. Do Not purchase any thing from Tower.”

Helpful Report

Posted 5 years ago

Hi, can you please email me directly on david.thompson-jones@rkwltd.com and I can find out what has happened with your order. Thanks. DJ

Posted 5 years ago

“I received my item damaged i was told unless I could send a picture there was nothing they could do even when I said I can not do that . I'm sorry dut it should have been picked up and exchanged all so was not delivered on time I was told next day but was not”

Helpful Report

Posted 5 years ago

Hello Jason, Thank you for your review. We're sorry to hear that you are unhappy with our service, unfortunately our process involves taking images so that we can physically see how the item has arrived to you so that we can feed this information back to the couriers. We can also appreciate the fact that sometimes our customers do struggle to do this but we can see on your email thread that you had initially asked your daughter to do this for you. Take care. Carina @Towerhousewares

Posted 5 years ago

“We never received the Tower fan!!!”

Helpful Report

Posted 5 years ago

Hello John, Thank you for your review. We have looked into this a bit further for you and can see that you have not yet emailed in to us so we have emailed you. If you can get back to us as soon as possible with the information that we need we will be able to rectify this issue for you. Take care. Carina @Towerhousewares

Posted 5 years ago

“Good product”

Helpful Report

Posted 5 years ago

Hi Kevin, Thanks for your valuable order - its greatly appreciated. Keith - Group Customer Services Manager

Posted 5 years ago

“Great product with quick delivery”

Helpful Report

Posted 5 years ago

Hi Sandie, Thanks for your kind review about your order and delivery experience. Keith - Group Customer Services Manager

Posted 5 years ago

“My brother who has a learning disability & lives in Scotland had an issue with his automatic bin that was purchased the previous year from The Tower Company. I live in American & had to work with Oliver (one of the representatives) & all I can say about my experience is WOW!!! There is a 5 hr time difference between Scotland & America but you would never know that because any correspondence that I sent to Oliver was dealt with immediately. He was kind ,courteous, understanding & made sure that I was kept in the loop @ all times but most importantly he replaced the faulty item & now my brother has a replacement scheduled to be delivered within 3 / 5 days. I am not a person to write a review BUT I cannot express how stressless this whole procedure was & it’s all because of the quality of the company & the highest of standards that they have towards their customers. I live by a theory …… Anyone will take your money so make sure you spend it wisely. I truly believe that I spent my money wisely at Tower !”

Helpful Report

Posted 5 years ago

Hi Yvonne, We really appreciate the time you have taken to leave such a fabulous review. I was delighted to read Oliver had resolved your enquiry fully. Rest assured I will pass on your kind words. Keith - Group Customer Services Manager

Posted 5 years ago

“Despite being a little slow with responding in the first instance, they were very helpful from first contact and were able to resolve my issue swiftly.”

Helpful Report

Posted 5 years ago

Thanks for taking the time to leave your review - its greatly appreciated. Keith - Group Customer Services Manager

Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews