Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service from Azmina!”

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Posted 4 years ago

“Purchased a new Presto Evaporative Air Cooler today. Having set it up I notice the x 2 ice packs are missing. Annoying, it is 28 degrees today. I have reported this via email - all staff are working from home. If I receive the missing packs in a timely manner and the cooler works effectively I will upgrade this score. Take note staff I can be very irritating!”

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Posted 4 years ago

“Toast would not pop up high enough. Returned”

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Posted 4 years ago

“I emailed the company to see if they sold replacement rubber feet for my grill plate as one has split. They replied quickly and were able to find what I needed and shipped it out to me. I’m now just waiting on it arriving.”

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Posted 4 years ago

“Worth the price which I paid the product for, plus it is very easy to use.”

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Posted 4 years ago

“ok but previous refers”

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Posted 4 years ago

“very nice,”

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Posted 4 years ago

“Perfect Item”

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Posted 4 years ago

“Brilliant we have ditched the oil fryer this is so clean we use it for so many things sausage roll pies chips fish so easy and fast”

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Posted 4 years ago

“Useful and good 😊👍🏻”

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Posted 4 years ago

Hello Gazi, Thank you for your great review! We are happy to hear that you are enjoying our products. 😊👍 Take care. Carina @Towerhousewares

Posted 4 years ago

“I have requested next day delivery still delivery and no update, no reply to emails and no way of contacting you. Not great so far.”

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Posted 4 years ago

Hello Jemma, Thank you for your review, We were sorry to learn that your emails had not been answered, please accept our most sincerest apologies for this. I can see that my colleague is about to get in touch with you to give you some more information on your order. Take care. Carina @Towerhousewares

Posted 4 years ago

“My air fryer, which I adored, broke. As it was quite new I contacted Tower. A wonderful person, Azmina, took me through a step by step process to get my air fryer replaced. A very easy and pleasant interaction.”

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Posted 4 years ago

Hello, Thank you for your great review! We're so glad to hear that you have had a very easy and pleasant interaction with us and we will be sure to let Azmina know that you are pleased with her service. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Very helpful person called Sam organised the online registration of my warranty for a Tower Empire kettle (great kettle, by the way) after I had made a silly mistake with the serial number.”

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Posted 4 years ago

Hello! Thanks for your lovely review! We're so glad it's all been sorted for you and we will certainly let Sam know. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“My kitchen bin is faulty and for 5_6month have been trying to get a refund or replacement, I have spoken to a number of staff and promised a replacement BUT each time they say 6 working days it will arrive but it didn't. I wouldn't give stars at all but had no choice. After a great number of communication with this company sent a video ect, and been fobbed of week after week by everyone I have spoken to, its taught me a lesson never to use this company ever again. STILL WAITING 😡”

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Posted 4 years ago

Hello. Thank you for your review! We can see from our system that your previous bin lid was sent out and lost via our courier, unfortunately these things do happen sometimes and they are out of our control but please accept our most sincere apologies. I can also see that my colleague has arranged for another bin lid to be dispatched to you within the next 24 hours. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“One of our pans developed a problem and the issue was resolved quickly and a replacement sent out.”

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Posted 4 years ago

Hello. Thanks for your great review! We're happy to hear that you have enjoyed our service 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“They very kindly sent me replacement silicone foot covers for my grill plate. Good as new again! Thank you Azmina :-)”

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Posted 4 years ago

Hello Kerry. Thanks for your great review! We're so happy to hear that you have had a great experience with us and we will be sure to let Azmina know how happy you are. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Paid for next day delivery, three working days later still no item or word from Tower, and nothing but an automated response to my email. Lousy customer service.”

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Posted 4 years ago

Hello Ian, Thank you for review. We're sorry to hear that you are unhappy with our service. I can now see that your issue has been resolved and you have had a full refund for your order. Please accept my apologies for your item not being in stock. Take care. Carina @Towerhousewares

Posted 4 years ago

“Sensor Bin lid broke within a month. The whole lid of the bin is very disappointing. Very plasticky and cheap compared to the body of the bin. And there is no easy way to use your warranty or contact customer service.”

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Posted 4 years ago

Hello Oliver, Thank you for your review. You can contact us at customerservice@towerhousewares.co.uk and one of our agents will get back to you and hopefully resolve your issue. Take care. Carina @Towerhousewares

Posted 4 years ago

“Good customer service. Plastic dial broke on the air fryer and a replacement sorted very quickly. Thanks.”

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Posted 4 years ago

Hello Alison. Thanks for your review! We're happy to hear that your replacement was sorted very quickly. Thanks for letting us know. 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

“Fabulous customer service, helpful, fast service. Love my Tower Air Fryer. Thank you so much for all your help.”

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Posted 4 years ago

Hello. Thank you for your lovely review! We're so happy that you found our customer service brilliant and are loving our products too! 😊 Take care. Carina @Towerhousewares

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews