Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worth the price which I paid the product for, plus it is very easy to use.”

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Posted 5 years ago

“ok but previous refers”

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Posted 5 years ago

“very nice,”

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Posted 5 years ago

“Perfect Item”

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Posted 5 years ago

“Brilliant we have ditched the oil fryer this is so clean we use it for so many things sausage roll pies chips fish so easy and fast”

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Posted 5 years ago

“Useful and good 😊👍🏻”

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Posted 5 years ago

Hello Gazi, Thank you for your great review! We are happy to hear that you are enjoying our products. 😊👍 Take care. Carina @Towerhousewares

Posted 5 years ago

“I have requested next day delivery still delivery and no update, no reply to emails and no way of contacting you. Not great so far.”

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Posted 5 years ago

Hello Jemma, Thank you for your review, We were sorry to learn that your emails had not been answered, please accept our most sincerest apologies for this. I can see that my colleague is about to get in touch with you to give you some more information on your order. Take care. Carina @Towerhousewares

Posted 5 years ago

“My air fryer, which I adored, broke. As it was quite new I contacted Tower. A wonderful person, Azmina, took me through a step by step process to get my air fryer replaced. A very easy and pleasant interaction.”

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Posted 5 years ago

Hello, Thank you for your great review! We're so glad to hear that you have had a very easy and pleasant interaction with us and we will be sure to let Azmina know that you are pleased with her service. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Very helpful person called Sam organised the online registration of my warranty for a Tower Empire kettle (great kettle, by the way) after I had made a silly mistake with the serial number.”

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Posted 5 years ago

Hello! Thanks for your lovely review! We're so glad it's all been sorted for you and we will certainly let Sam know. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“My kitchen bin is faulty and for 5_6month have been trying to get a refund or replacement, I have spoken to a number of staff and promised a replacement BUT each time they say 6 working days it will arrive but it didn't. I wouldn't give stars at all but had no choice. After a great number of communication with this company sent a video ect, and been fobbed of week after week by everyone I have spoken to, its taught me a lesson never to use this company ever again. STILL WAITING 😡”

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Posted 5 years ago

Hello. Thank you for your review! We can see from our system that your previous bin lid was sent out and lost via our courier, unfortunately these things do happen sometimes and they are out of our control but please accept our most sincere apologies. I can also see that my colleague has arranged for another bin lid to be dispatched to you within the next 24 hours. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“One of our pans developed a problem and the issue was resolved quickly and a replacement sent out.”

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Posted 5 years ago

Hello. Thanks for your great review! We're happy to hear that you have enjoyed our service 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“They very kindly sent me replacement silicone foot covers for my grill plate. Good as new again! Thank you Azmina :-)”

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Posted 5 years ago

Hello Kerry. Thanks for your great review! We're so happy to hear that you have had a great experience with us and we will be sure to let Azmina know how happy you are. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Paid for next day delivery, three working days later still no item or word from Tower, and nothing but an automated response to my email. Lousy customer service.”

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Posted 5 years ago

Hello Ian, Thank you for review. We're sorry to hear that you are unhappy with our service. I can now see that your issue has been resolved and you have had a full refund for your order. Please accept my apologies for your item not being in stock. Take care. Carina @Towerhousewares

Posted 5 years ago

“Sensor Bin lid broke within a month. The whole lid of the bin is very disappointing. Very plasticky and cheap compared to the body of the bin. And there is no easy way to use your warranty or contact customer service.”

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Posted 5 years ago

Hello Oliver, Thank you for your review. You can contact us at customerservice@towerhousewares.co.uk and one of our agents will get back to you and hopefully resolve your issue. Take care. Carina @Towerhousewares

Posted 5 years ago

“Good customer service. Plastic dial broke on the air fryer and a replacement sorted very quickly. Thanks.”

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Posted 5 years ago

Hello Alison. Thanks for your review! We're happy to hear that your replacement was sorted very quickly. Thanks for letting us know. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Fabulous customer service, helpful, fast service. Love my Tower Air Fryer. Thank you so much for all your help.”

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Posted 5 years ago

Hello. Thank you for your lovely review! We're so happy that you found our customer service brilliant and are loving our products too! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Tower airfryer 1500w rotary timer plastic knob broken.!! After 4 months use the button has broken off spindle, due to heat making rotary dial brittle.. looking at reviews this is a common problem, why don't they use metal base to prevent breaking?? Can you send me replacement please”

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Posted 5 years ago

Hello David, Thank you for your review. I have replied to you privately and have agreed to send you 2 new timer dials out the the post. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Absolutely brilliant, fast and efficient, friendly and helpful service provided by Kirsty Thankyou”

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Posted 5 years ago

Hello Vivien, Thank you for your great review! We're so pleased that you have enjoyed our service and we will be sure to let Kirsty know what a fab job she is doing! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Terrible customer service, I needed a spare part for my airfryer and they attempted to send it to the Republic of Ireland which they were unable to. I then had this sent to Belfast to a hotel where I was staying and the package got lost for nearly two weeks through Hermes. Hermes advised me that they had lost the package and tower accused me of lying about this. I asked them not to send this to the Belfast address as I would not be able to access this address again. Asked them to sent it to an alternative address in the North of Ireland and they just ignored this request. They just don't listen to a thing a person says. Hard hard work. I have now paid three times for an airfryer spare part and received nothing to date. No way to speak to a person over the phone either due to remote working.”

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Posted 5 years ago

Hello. Thank you for your review. We're so sorry that you are unhappy with our service. Please accept our most sincerest apologies for this. We were also astounded to hear that one of our agents would call you a liar. I did look further into this and the information we received from Hermes was the order had been processed rather than lost, and that is what the agent stated to you via email. I can now see that both orders have been refunded. Take care. Carina @Towerhousewares

Posted 5 years ago

“Contacted Tower via fbook, was looking to replace a filter for my kettle, nothing was to much trouble even when i offered to pay for my replacement, 1 on the way, absolutely fantastic customer service, will continue to purchase from Tower. Thanks once again 👍👍👍🗼🗼🗼”

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Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews