Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very happy woith my purchase!”

Helpful Report

Posted 1 year ago

Hello Thanks for your review. I was delighted to hear how happy you were with your recent purchase from Tower. I do hope you visit our website again very soon to check out our great range of products. Thanks for being a fantastic customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Exceptional efficient steam cleaner which has improved my way of daily living. I steam places with such ease and gusto. Ovens are not problematic anymore as the grease melts away making it so easy to just wipe clean. Cat fleas have vacated my flat or suffered total eradication by the heat and steam mop attachment. Windows and mirrors are cleaned in seconds instead of minutes. All in all I am totally happy with my purchase and would never now stop using this cost effective, time saving device that takes care of dirt and grease in seconds. Tower, your products are exceptional and well worth the money. Many Thanks, Mr Bear”

Helpful Report

Posted 1 year ago

Hell Mr Bear What a wonderful review to read about your Steam Cleaner from Tower. Thanks for your kind words and indeed your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Beautiful deep fat fryer”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your kind review about your Deep Fat Fryer. Here at Tower our customers comments and feedback is so important to us. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Item as described and arrived in 5 days.”

Helpful Report

Posted 1 year ago

Hello Ian Thanks for your 5 star comments and indeed your valuable order. I was pleased your Tower product was as expected and arrived safely. Keith - Group Customer Services Manager

Posted 1 year ago

“Supplied a really cool set of weighing scales.”

Helpful Report

Posted 1 year ago

Hello Rosie Thanks for taking the time to leave your 5 star comments about your Kitchen Scales. It was great to see you scales in action. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very good customer service”

Helpful Report

Posted 1 year ago

Hello Marta Thanks for your 5 star comments about the recent service you received from our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Love this cord/cordless iron in black and gold. This is the second one I have bought as it is such a good iron and pleasure to use.”

Helpful Report

Posted 1 year ago

Hello I was delighted to read how much you love your Cordless Steam iron. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with Tower products”

Helpful Report

Posted 1 year ago

Hello Pete Thanks for your wonderful comments and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I have a Tower dual basket 8 litre airfryer and love it. I love the presets to save guessing on times. We bought it on sale in B and M, and use it everyday. Makes it so much easier to cook meals in minutes and very tasty too.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your 5 star review about your Tower Air Fryer. We were delighted to read how you are using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Still waiting to receive it”

Helpful Report

Posted 1 year ago

Hello Paul Thanks for your valuable feedback. I was sorry to learn of the delay with delivering your parcel to you. Our courier partners work extremely hard to ensure thousands of our customers receive their deliveries safely and on time. On rare occasions a parcel may go astray and when this does occur we act quickly to arrange for a replacement parcel to be dispatched. I was pleased to learn your replacement parcel is heading to you. Finally please accept my personal and sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I had cause to report a problem with a Salt and Papper Mill that had stopped working, Esmie at Tower dealt with the problem with very rapid responses and excellent service, I now have a new Mill that works perfectly well. I only wish all customer service personnel were as good and professional.”

Helpful Report

Posted 1 year ago

Hello Mark Thanks for your wonderful comments. Here at Tower we are very proud of our Customer Services Team and how they look after our customers and their enquiries so well. Ezmie from our Team was delighted to read your kind review. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Hi Just bought a microwave. One problem I noticed straight away is the timer knob does not have a marker indicating what the minute setting is. What is needed is a white line or ridge.”

Helpful Report

Posted 1 year ago

Hello Thanks for your valuable comments and feedback. Here at Tower we always welcome our customers feedback as this allows us to review and improve upon the products and services we offer. Rest assured your comments have been passed across to our Product development Team. In addition if we can help in anyway in the future our Customer Services Team are always available. Keith - Group Customer Services Manager

Posted 1 year ago

“2 litre air fryer.This wonderful piece of kit is perfect for one or two people and saves using the oven.So far I have used it for cooking chicken drumsticks,sausages and chips”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Wow! Amazing! Am so proud of every loaf of bread that I create using the Tower bread maker! It’s so easy to use and is exciting to watch the doughs progress through the viewing window. I love it.”

Helpful Report

Posted 1 year ago

Hello Tracey Thanks for your wonderful comments about your Bread Maker from Tower. Nothing beats fresh home made bread !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Really brilliant air fryer large basket takes up little space on counter top have now bought a second one for our static caravan love it”

Helpful Report

Posted 1 year ago

Hello Lindad Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read how happy you were with your Air Fryer that you purchased a second Air Fryer for your static caravan. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant oven. Rotisserie chicken lovely. Today's experience is on hydration using Banana slices.”

Helpful Report

Posted 1 year ago

Hello Mary Thanks for your kind words about your Tower Air Fryer. The rotisserie chicken sounds mouth watering. Keith - Group Customer Services Manager

Posted 1 year ago

“I don’t know - it was a Christmas present.”

Helpful Report

Posted 1 year ago

Hello Laura Thanks for your 5 star comments about your Tower product. When you do come to use your Tower product if we can assist in anyway we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Delighted with our Tower Vizion great product.”

Helpful Report

Posted 1 year ago

Hello We were delighted to read your 5 star comments about your Tower Air Fryer. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“A fantastic oven best I’ve ever bought definitely recommended .”

Helpful Report

Posted 1 year ago

Hi Gareth It was great to read your 5 star comments about your Tower Oven. Thanks for your kind recommendation for Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Well. Super”

Helpful Report

Posted 1 year ago

Hello Normunds, Thanks for taking the time to leave your 5 star comments about Tower and your Tower product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,882 reviews