Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,787 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,787 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collected, brought home and used. Never having used any soupmaker before ... it turned out to be very straightforward indeed ... The machine is also quieter than our previous machine ... It'll be in regular use !”

Helpful Report

Posted 1 year ago

Hello Wayne Many thanks for your 5 star review. Here at Tower our customers comments are so important to us - we hope you enjoy the soup. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Like using tower products as easy and reliable - unfortunately after 14 months my air fryer just ceased working . Rang tower spoke to advisor straight away - gave extended warranty details - all sorted Received new product in post in 3 days so has ready for Xmas”

Helpful Report

Posted 1 year ago

Hi Heather. I was so pleased to read your comments about the rare issue with your Tower Air Fryer. At Tower we are so proud of our products and their supporting warranty programme. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It's great the best present I have had”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. We hope you enjoy using your product - if there is anything we can help with our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“I used my tower over Christmas for the first time and what a delightful little cooker it made dinner easier as freed up my bigger oven and made my boxing day buffet so much easier ...Highly recommend”

Helpful Report

Posted 1 year ago

Hello Laurie It was great to read how you used your Tower product across Christmas. Thanks for your valuable comments. Keith - Group Customer Services Manager

Posted 1 year ago

“Real prompt delivery, happy so far”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words. Here at Tower our courier partners work so hard to ensure our customers receive their parcels safely. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“The best product I've been purchased”

Helpful Report

Posted 1 year ago

Hello Elliot Many thanks for your 5 star comments about your Tower Kettle. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I'm very pleased with my Tower Air fryer. Particularly at it is made in Britain!”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments. I was delighted to read how pleased you were with your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Door switch to remove door for cleaning is extremely stiff, had to put wd40 on it to be able to remove it”

Helpful Report

Posted 1 year ago

Hello Many thanks for your valuable comments - here at Tower our customers comments mean so much to us. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact with you very soon Keith - Group Customer Services Manager

Posted 1 year ago

“I had a ninja airfryer (single 3.6l) and I asked santa for a new double. Omg it's absolutely gorgeous I cannot wait to cook with it!!”

Helpful Report

Posted 1 year ago

hello Shannon I was delighted to read your 5 star comments about receiving your new Tower Air Fryer from Santa. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“excellent product”

Helpful Report

Posted 1 year ago

Hi Leeanda Thanks for your 5 star comments - I was delighted to read your excellent comments. Rest assured our Customer Services Team are always available should you require any assistance in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Happy Christmas A gift from my daughters and I’m so happy breakfast never tasted so good”

Helpful Report

Posted 1 year ago

Hi Jenni Thanks for your 5 star review - here at Tower we love hearing from our customers. We hope you continue to cook great breakfasts in your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“So easy to use”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments. It was so pleasing to read how easy your product is to use. Keith - Group Customer Services Manager

Posted 1 year ago

“Good object”

Helpful Report

Posted 1 year ago

Hello Eileen Thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“It’s very easy to work out how to use them. But this time I’m going to get insurance incase it breaks again.”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable review -we were so pleased to read your feedback about your Tower product. Please be assured our product is supported by a 12 month warranty so in the rare event that a fault occurs with your product you can contact our Customer Services Team who will be delighted top help. Keith - Group Customer Services Manager

Posted 1 year ago

“All good 👍”

Helpful Report

Posted 1 year ago

Hello Daniel Many thanks for your 5 star comments. I was so pleased to read everything was 'all good' with your Tower product. Rest assured if we can assist with anything in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use easy to clean”

Helpful Report

Posted 1 year ago

Hello June Many thanks for your kind words. Here at Tower we are very proud of our products - if you have any enquiries we can help with in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant microwave works very well 20L”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Microwave. Kindest regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent customer service. Friendly, polite and efficient. Spare part arrived within days. Very satisfied.”

Helpful Report

Posted 1 year ago

Hi Wendy Thanks for your wonderful comments. I was so pleased to read how our Customer Services Team helped with your recent enquiry and your spare part arrived safely. Rest assured our Customer Services Team are always available to help should you have any more enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Very good price and 4.2 lite capacity qnd just love ot”

Helpful Report

Posted 1 year ago

Hello William Many thanks for your kind words about your Tower product. Thanks for being such a great customer of ours. Keith - Group Customer Services Manager

Posted 1 year ago

“We have the Tower Vortex Vision 9L Dual Basket Air Fryer and find it versatile, reliable, easy to operate and clean.”

Helpful Report

Posted 1 year ago

Hi I was so thrilled to read your wonderful comments about your Tower Vortex Vision 9L Air Fryer. I do hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,787 reviews