Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery, hasn't arrived. Address isn't complete on Evri website but is on my invoice, so worried that it won't get any further in the delivery system. I've tried getting in touch but have been told it will take 3 business days to respond to me. Poor.”

Helpful Report

Posted 1 year ago

Hi Anonymous, Many thanks for your comments. I was sorry to learn of the rare delay with the delivery of your parcel during what is a busy time for our courier partners. Having investigated your enquiry it was so pleasing to learn your parcel has been delivered and because of the slight delay your next day delivery fee has been responded. Keith - Group Customer Services Manager

Posted 1 year ago

“I recently got a Air Fryer with a rotisserie chicken function, absolute game changer you don't know what your missing. I would 100% recommend this to anyone. Great work :)”

Helpful Report

Posted 1 year ago

Hello Adam It was so pleasing to read your wonderful comments about your Air Fryer. We'll let you into a secret - we love our Air Fryers too !!! Thanks for your valuable order and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Just started using the airfryer. Its very easy and useful.”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about using your Air Fryer. Rest assured if you do need any help our Customer Services are always available so feel free to drop us a line. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very nice.”

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Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“After a few minutes reading the terrible instructions, I went online and discovered some independent videos on Tower Vortex dual basket Air Fryers one was a bloke who was so boring he talked so much the device kept timing off. Tower souls make there own instructions videos and post them on YouTube!”

Helpful Report

Posted 1 year ago

Hi Chris Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us and your comments have been noted. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I’m a person who didn’t want an air fryer 🤣 I’ve bought the 11L 2 doors model and it’s FANTASTIC. I’m using it everyday and don’t know how I managed without it. So versatile and easy to use and quick. I’m very happy and would recommend it to everyone. Thank you”

Helpful Report

Posted 1 year ago

Hello Sue Thanks for your wonderful comments - we were delighted you chose Tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available should you need any help moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“My air fryer broke within a few months and customer services have been useless. They keep asking me to pick a new air fryer but only the cheap ones are in stock. Won’t send me an equivalent model.”

Helpful Report

Posted 1 year ago

Hello Mark, Thanks for taking the time to leave your review. Here at Tower we welcome our customers comments and reviews as they allow us to review and improve the products and services we offer. I was sorry to learn of the rare fault with your Air Fryer - due to the popularity of our Air Fryers at this very busy time of the year this has meant certain models have temporarily sold out. I was pleased to learn one of our Team have been in contact with you and have arranged to provide an upgraded model of Air Fryer to you. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant little air fryer, a complete absence of digital displays👍. Lovely old school temperature and timer control 😃 Only thing I would like is contrasting colour on control indicators.”

Helpful Report

Posted 1 year ago

Hi Thanks for your wonderful comments about your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. With best wishes Keith- Group Customer Services Manager

Posted 1 year ago

“My 12L airfryer just used for 5 months only and not work now. Raised request for replacement under warranty, at the first, CS told me will be dispatched within 24 hours....but after that just keep waiting and said no stock...”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as these allow us to improve the products and services we offer. During this busy time our popular products such as Air Fryers are in high demand. Sadly after reporting the rare fault with your Air Fryer your model went out of stock for a temporary period. One of our Customer Services Team contacted you to discuss alternative models but I was delighted to learn your model had returned to stock and a replacement Air Fryer was dispatched on an express delivery. It only leaves me to apologise for the short inconvenience you experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“Love my new air fryer, especially the spit roast / rotisserie feature”

Helpful Report

Posted 1 year ago

Hello Sally Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you need any help in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“After my Tower broke l was impressed by the prompt service of customer services. Nic organised a new Tower Airfryer oven different to my original one. It's brilliant and would recommend this model.”

Helpful Report

Posted 1 year ago

Hello Mary Thanks for your kind words about the recent service provide by Nic from our Customer Services Team. Here at Tower we understand on rare occasions items may break and when this does happen our Team acts quickly to help our customers - I was delighted to read this was the case with your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I have just bought my blue Cavaletto salt & pepper grinder to match my other items. Love them all. This grinder is easy to use, refill, & it looks gorgeous. The only thing being that the S for salt grinds the pepper & the P grinds the salt 😂 I am going to swap the salt & pepper into the opposite sides. Then try to remember next time I fill it.”

Helpful Report

Posted 1 year ago

Hello Sue Thanks for taking the time to leave your 5 star comments about your Salt & Pepper mills. If you do need any assistance in the future our Customer Services Team would love to help. Keith - Group Customer Services Manager

Posted 1 year ago

“I'm happy with it”

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Posted 1 year ago

Hello David Thanks for your kind words - we were delighted to read how happy you were with your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with the it”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Liked the air fryer still getting used to it.”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Here at Tower we understand new products may take a little time to get used to that's why our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“It's a very good product I would recommend it to anyone”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments for your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with mine it's great”

Helpful Report

Posted 1 year ago

Hello We were delighted to read your comments about how happy you were with your Tower product. Rest assured our Customer Services Team are always on hand should you require any help moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“We bought a tower ceraglide 2 in1 steam iron, it is the best iron I have ever used, the price was very reasonable & I would definitely recommend to buy.”

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Posted 1 year ago

Hello Ann Thanks for taking the time to leave your 5 star comments for your Steam Iron from Tower. Everyone here at Tower HQ was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love it. Easy to use. Looks good. Highly recommend.”

Helpful Report

Posted 1 year ago

Hello Jean Many thanks for your valuable comments about your Tower product. Here at Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very easy to use the display and it cooks the food in efficientley, environmentally. The food is fantastic when cooked it’s much quicker than a gas cooker.”

Helpful Report

Posted 1 year ago

Hi Michael Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read about the results you are seeing. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,759 reviews