Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the slow cooker. Great for stews and making meat tender.”

Helpful Report

Posted 1 year ago

Hello Maureen Many thanks for your 5 star comments about your Slow Cooker. You cant beat a great stew cooked in Towers Slow Cooker during these Autumn days !!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Smooth transaction and delivery”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your recent order and delivery experience was a smooth transaction. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Not tried it yet but looks very good nice colour looks forward to using it soon”

Helpful Report

Posted 1 year ago

Hello Keith Thanks for your kind words and indeed your valuable order. Should you require any help with your product our Customer Services Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“In the past few months I have purchased 2 tower products. The first my hoover and now my air fryer. Both excellent value for money and so easy to use”

Helpful Report

Posted 1 year ago

Hi Debra, It was wonderful to read your 5 star review. I was delighted to read how you returned to Tower to purchase your Air Fryer. Thanks for being such a great customer Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use,cooks very well, every bit as good as the much more expensive brand. Excellent value for money Would definitely recommend”

Helpful Report

Posted 1 year ago

Hello Janice, It was wonderful to read your 5 star comments about your Tower product. Thanks for your valuable order and for being such a great customer of Tower. We hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Purchasedvthis item to replace an old one really pleased with it the price was very reasonable wouldn't let me download photos.”

Helpful Report

Posted 1 year ago

Hi Evaline It was wonderful to read your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Just received but love it, looks simple to use and well made.”

Helpful Report

Posted 1 year ago

Hello Susan, Thanks for taking the time to leave your comments and your picture of your Tower Air Fryer. Here at Tower our customers comments and feedback are so important to us. Thanks for being a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought a Model T17088 Air Fryer, which still works fine, but the trays have fallen apart. The plastic that holds them to the handles has perished, resulting in the handles falling off. I have raised this issue only to be told that there are no replacement items to be had and that I will just have to keep checking every month to see if any are ever available. Not a great advert for your product. The fryer works fine but the trays will fall apart and you can't get hold of any replacement. I was hoping that I would be put on a waiting list and would be able to get replacement trays asap but to be told "Unfortunately, we do not have stock of the trays you require, and advise you to check back in 30 days or possible check websites such as Amazon and eBay." was not the proactive response that a customer focus company should give. I don't understand why you are risking a bad review over something like this, that could have been handled so much better!”

Helpful Report

Posted 1 year ago

“Very stylish am sturdy. Suits our kitchen perfectly. Sold as seen. Better than expected!”

Helpful Report

Posted 1 year ago

Hello Laura Thanks for your kind words and indeed your very valuable order from Tower. We hope you enjoy using your product - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy so far can't wait to use the rotisserie”

Helpful Report

Posted 1 year ago

Hello Matthew, Many thanks for your kind words about your Tower product. It was great to read how happy you were - should you need any assistance in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Fab service love My kichen appliances”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments. Everyone at Tower HQ was delighted to read how much your love your new Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“My air fryer melted, I sent it off to be checked by the team at tower and I have had no response in over a month. My phone calls and emails are being ignored, I'm a lot of money out of pocket and their customer service has been below standard. 2 months I have had no use of my air fryer and I have still not received a refund or any type of compensation, especially when it burnt me due to it overheating. Absolutely shocking.”

Helpful Report

Posted 1 year ago

Hi Thanks for your review. Here at Tower we always welcome our customers feedback and comments. I was sorry to learn of the rare issue with your Air Fryer - here at Tower our customers safety is always of paramount importance to us. In the rare event that a customer has concerns about the safety of their product we implement our robust process to have the product returned for our Quality Assurance Team to inspect. I can confirm your products inspection has now been concluded and one of our Team will be in contact very soon - rest assured we never ignore our customers messages and communications. It only leaves me to apologise for any inconvenience you may have experienced during this critical and detailed process. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant customer service I had a couple of lids aririve with one lid broken, they went above and beyond to solve the problem and couldn't have been more apologetic. I bought the black diamond set of pans and you need not use oil in the frying pan because the no stick surface is 7 times better than normal Seriously impressed with these products and the customer service. There a must have in anyone kitchen and they look like they should cost double. Brilliant”

Helpful Report

Posted 1 year ago

Hello Robert Many thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. Should you have any enquiries in the future our Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Just fine my 1st lot of ironing with m new iron. It works well but is noisy compared to old one.”

Helpful Report

Posted 1 year ago

Hello Sarah, Many thanks for your kind words about your Tower Steam Iron. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 1 year ago

“Works really good easy to use”

Helpful Report

Posted 1 year ago

Hello Alison Many thanks for taking the time to leave your kind words about your Tower product. Please be assured our Customer Services Team are always available to help at anytime in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Your instruction booklet could be more informative and in a larger type face. A couple of recipes wouldn't go amiss either”

Helpful Report

Posted 1 year ago

Hello Tricia, Many thanks for your valuable comments. Here at Tower we always welcome our customers comments, feedback and suggestions and your review has been noted. Rest assured our Customer Services Team are always available if you need any assistance in the future. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Terrible customer services, need retraining massively to meet customers needs, very robotic, 1st and last time we use this company , handled the missing item horrifically”

Helpful Report

Posted 1 year ago

“Love my Cavaletto pyramid kettle perfect addition to other items in the range already have the pans and bin.All well built and stylish”

Helpful Report

Posted 1 year ago

Hello We were delighted to read your kind words about how your Caveletto Pyramid Kettle has made a great addition to your kitchen. We do hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I absolutely love my air fryer,it's easy to clean and cooks everything we like in a shorter time. I hardly use my oven.”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought a Caveletto kettle must say love the shape quick boil. Doesn't take a lot of room of work service”

Helpful Report

Posted 1 year ago

Hi Gail, Thanks for your kind words about your Caveletto Kettle. Here at Tower our customers comments and feedback are so important to us. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,759 reviews