Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast cooking it's great easy to clean cooks food lovely”

Helpful Report

Posted 1 year ago

Hi Mandy It was wonderful to read your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“It is so easy to make or fry food in it I am satisfied 😌 with this product”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your 5 star review about how satisfied you were with your Tower product. We hope you visit our website again very soon to check out our great range of products Keith - Group Customer Services Manager

Posted 1 year ago

“My electric tin opener is fabulous so easy to use very pleased with it also my double air fryer that’s fantastic god send thank you very pleased”

Helpful Report

Posted 1 year ago

Hello Alice, What a wonderful review to receive !!! Thanks so much for your kind words about your Tower Electric Tin Opener and thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great iron very light glides over clothes”

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Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your Steam Iron from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“This Tower Cavaletto midnight blue/rose gold kettle is very cheaply made. It has a lid which I have really struggled to get off and the inside looks to have been used as I've only boiled it once and it looks stained. The on off switch is like that of a children's toy and I feel could do easily break off at any time.”

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Posted 1 year ago

“I live this toaster. Perfect for one. But, it doesn't have much weight so you have to hold one side when you press your toast down!”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your valuable comments about your Toaster from Tower. At Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing. I have just used mine and it's brilliant. Compact and quiet and cooks beautifully.”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We loved reading your amazing comments - here at Tower HQ we think our Air Fryers are amazing too !!!! Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Very surprised at the quality and the ease of use of the air fryer also how easy it is to disassemble and clean with a simple wipe with a cloth so easy”

Helpful Report

Posted 1 year ago

Hello Sammy Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. At Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. If there is anything we can assist with moving forward we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Item looks great and performs as expected”

Helpful Report

Posted 1 year ago

Hello Jacqui Thanks for your 5 star comments. I was so pleased to read your Tower product is performing as expected. Rest assured our Customer Services Team are always available should you require any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Dehumidifier works fine”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about your Digital Dehumidifier. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic service! Air fryer failed during warranty period. My email to Company answered almost immediately and following several questions and replies a replacement sent to me. Thank you Amy for all your help and support.”

Helpful Report

Posted 1 year ago

Hello Jacqui, Thanks for your wonderful 5 star comments. I was sorry to learn of your rare issue with your Air Fryer however I was delighted to read how our Customer Services Team acted quickly to resolve your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased the xpress Pro 11L 5 in 1 air fryer oven. Im happy that it is a good quality product. It cooks everything nicely, has a wide variety of uses and is very easy to use! It cooks much faster than the normal cooker and I've saved alot of electricity using this instead. I'd definitely reccomend it.”

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Posted 1 year ago

Hello Gem, It was wonderful to read your kind words about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments and we all appreciate your valuable order. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Can't work darn thing out. It appears one cannot just set temp and time? Appliance only seems to work if using one of preset menus?”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your comments. I was sorry to learn about the difficulties you have encountered using you product. Here at Tower we understand using a new product for the first time can be daunting - that's why our Customer Services Team are always available to help. One of our Customer Services Team will be in touch very soon to get you started and answer any other questions you may have. Keith - Group Customer Services Manager

Posted 1 year ago

“A white airfryer T17126 supplied with a black plug and cord .. would have looked so much with a white cord and plug”

Helpful Report

Posted 1 year ago

Hi Thanks for your review. Here at Tower we always welcome our customers comments and feedback as this allows us as a business to review the products are services we offer. Rest assured your valuable suggestion has been forwarded to our Product Development Team. Should you have any enquiries in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Grateful to the Hackingproteam, I learned about them through earlier feedback here. Working with the Hackingproteam was truly a positive experience. They assisted me in discreetly accessing my girlfriend's phone, allowing me to view all her WhatsApp messages without leaving any evidence. I'll definitely return for their services when needed in the future. 𝘍𝘰𝘳 𝘢𝘯𝘺𝘰𝘯𝘦 𝘴𝘦𝘦𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦 𝘰𝘧 𝘢 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘩𝘢𝘤𝘬𝘦𝘳, 𝘐 𝘸𝘩𝘰𝘭𝘦𝘩𝘦𝘢𝘳𝘵𝘦𝘥𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘳𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘰𝘶𝘵 𝘵𝘰: 𝘌𝘮𝘢𝘪𝘭: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮001@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 𝘞𝘦𝘣𝘴𝘪𝘵𝘦: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮.𝘵𝘰𝘱 𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱: +44 7526 187377 They’ve got quick responses and solutions. Best regards”

Helpful Report

Posted 1 year ago

“Very happy with my tower t17128l airfryer The rotisserie basket function is amazing for cooking small food products evenly. The only upgrade I could recommend for tower to improve this product is coating the wire racks and rotisserie basket with non stick coating ad is a little annoying to clean. But would definitely recommend this product 5 stars 🌟 🌟🌟🌟🌟👍🏻”

Helpful Report

Posted 1 year ago

Hi Terry Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. Here at Tower we love reading our customers reviews and suggestions and your comments about the racks and rotisserie have been noted. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I got this from Lidl on offer for £44.99 and I bought one for a friend! Trust me it was 1 a budging on sale and 2 I have just baked a cake in it and the cake came out perfect. I can't wait to explore my new toy.”

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Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower product. We were delighted to read about the delicious cake you cooked. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Hi David I wish I could write a good review but when I received my airfryer it was cracked down the side and I had to have the hassle of returning it and have to now wait another week or more on another one coming I was extremely disappointed as my oven has been broken and that's one of the reasons I ordered this particular airfryer so as it's stands now I have haw no oven or airfryer 😔”

Helpful Report

Posted 1 year ago

Hello Tracy Many thanks for taking the time to leave your very important comments. I was sorry to learn of the damage upon arrival of your Air Fryer. Our courier partners work tirelessly to ensure thousands of our customers receive their parcels every day so your experience was very rare - rest assured your experience will be addressed with our courier partners. I was pleased to learn your replacement Air Fryer has been received and it only leaves me to sincerely apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“I’m a ‘newbie’ to air fryers…but, it’s been on my wish list for a very long time. Finally I’ve got one and I Love ❤️ it!!!!! So efficient and hardly no washing-up!!!! Thank You Tower it’s amazing!!!!!”

Helpful Report

Posted 1 year ago

Hi Marcia Many thanks for your 5 star comments about your new Air Fryer. Here at Tower we understand new products can be a little daunting so if there's anything we can help with our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“First time user Absolutely brilliant Cooks meals in less time and no mess,”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,759 reviews