Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service shocking paid for next day delivery but came 2days later The product itself is wot I needed”

Helpful Report

Posted 1 year ago

Hi Stuart Many thanks for your comments. Here at Tower we always welcome our customers comments as this allows us to review and improve the products and services we offer. Customer comments also allow us as an organisation to provide a balanced response to the comments left. Having reviewed your enquiry I can see you did not select next day delivery for your order and indeed you did not pay any fees for next day delivery. I was pleased to confirm your product has been delivered as per the timescales you selected at the point of your order and your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product! Able to prepare a magnitude of meals”

Helpful Report

Posted 1 year ago

Hello Melissa Many thanks for taking the time to leave your 5 star comments about your Tower product. If you have any enquiries moving forward our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“My order number is 10371-149125, i paid for next day delivery it is end of the next day and no delivery , no update on my order, My order still says it is pending.Why are you charging me for next day delivery and not sending it next day! I order it at 12.03 way before the 2pm deadline for next day”

Helpful Report

Posted 1 year ago

Hi Many thanks for your very valuable comments. Here at Tower we always welcome our customers feedback and comments. I was sorry to read about the rare delays with the delivery of your order. Our courier partners handled thousands of parcels everyday within their network. Having reviewed your enquiry I was pleased to learn your parcel has been delivered safely and the next day delivery fee has been refunded. It only leaves me to apologise for any inconvenience this rare issue has caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Purchased a vortex in 2022 and registered it for the three year guarantee. The drawer came loose and I had to cut the cable and throw it away. A replacement was sent but this work at all. It began to smoke in our kitchen. We finally received a replacement but we are not allowed to register it for its 3 year guarantee even though it says on the box because it has been a replacement. I don’t think this is a very good endorsement for the brand if there is no confidence to guarantee a 3 yr guarantee on a direct tower supplied product. The customer services over the telephone and emails have been very professional.”

Helpful Report

Posted 1 year ago

Hello Sue Thanks for your comments. Here at Tower we always welcome our customers comments as this allows us to review the products and services we offer. Customer comments also allow us as an organisation to provide a balanced response to the comments left. I was sorry to learn of the rare fault which occurred with your Air Fryer. Our products are supported by a robust fixed warranty scheme which in the rare event that a fault does occur we will always replace the faulty product. The warranty scheme in line with the Consumer Rights Act 2015 is a fixed warranty scheme which commences from the date of purchase. This is a standard practice within the small domestic appliance sector we operate within. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Can’t open the top section from the base”

Helpful Report

Posted 1 year ago

Hi Thanks for your comments. I was sorry to learn of the rare issue with your product. Our Customer Services Team are always available to help and arrangements have been made to contact you very soon to understand and resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience Keith - Group Customer Services Manager

Posted 1 year ago

“Love this new iron, light and cordless, a joy to use!”

Helpful Report

Posted 1 year ago

Hello Lorraine Many thanks for your 5 star comments about your Iron from Tower. We hope you visit our website again very soon to check out our fantastic range of products Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Very good and looking forward to using it more”

Helpful Report

Posted 1 year ago

Hello Karen Many thanks for your 5 star comments. I was delighted to read how you are using your Tower product. Should you need any help our Customer Services Team would love to hear from you. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Works great. Will be referring”

Helpful Report

Posted 1 year ago

Hi David We were delighted to read your comments about your Air Fryer. Thanks for your valuable comments and your recommendation which are greatly appreciated by everyone at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I bought 12L airfryer. I just got it. It looks okay but it took nearly 10 days to be delivered. Awful experience and customer service policy. One lady finally could sort it out with Evri. This needs to be improved if they want to have a brand dignity.”

Helpful Report

Posted 1 year ago

Hi Many thanks for taking the time to leave your valuable comments. Here at Tower our customers comments are very important to us. Having reviewed your enquiry I was sorry to learn of the rare issue with the delivery of your parcel - our courier partners work extremely hard to ensure 1000's of customers receive their parcels on a daily basis. Once we were made aware of the slight delay with the delivery of our parcel our Customer Services Team acted quickly to ensure your parcel was located and delivered to you safely. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“First one I've bought, amazing bit of tech. Happy customer”

Helpful Report

Posted 1 year ago

Hi Thanks for your great picture of your Air Fryer. Everyone at Tower HQ was delighted you picked Tower for your valuable purchase - we are a little biased here and we think our Air Fryers are amazing too Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This is my 2nd Tower air fryer. I had my last 1, 2 years, still going, I wanted an upgrade. The 6 litre, vortex is excellent. Fast, quiet, food is perfect, easy to use. Looks great in my kitchen. With a 3 Yr gaurentee, plus the price, cheap, reduced on Amazon. Well, you cannot get better.”

Helpful Report

Posted 1 year ago

Hello Janet Many thanks for taking the time to leave your valuable comments about your Tower Air Fryer Everyone here at Tower HQ was delighted to read your comments - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Thank you very much”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments and for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Fast cooking it's great easy to clean cooks food lovely”

Helpful Report

Posted 1 year ago

Hi Mandy It was wonderful to read your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“It is so easy to make or fry food in it I am satisfied 😌 with this product”

Helpful Report

Posted 1 year ago

Hi It was wonderful to read your 5 star review about how satisfied you were with your Tower product. We hope you visit our website again very soon to check out our great range of products Keith - Group Customer Services Manager

Posted 1 year ago

“My electric tin opener is fabulous so easy to use very pleased with it also my double air fryer that’s fantastic god send thank you very pleased”

Helpful Report

Posted 1 year ago

Hello Alice, What a wonderful review to receive !!! Thanks so much for your kind words about your Tower Electric Tin Opener and thanks for being such a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great iron very light glides over clothes”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your Steam Iron from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“This Tower Cavaletto midnight blue/rose gold kettle is very cheaply made. It has a lid which I have really struggled to get off and the inside looks to have been used as I've only boiled it once and it looks stained. The on off switch is like that of a children's toy and I feel could do easily break off at any time.”

Helpful Report

Posted 1 year ago

“I live this toaster. Perfect for one. But, it doesn't have much weight so you have to hold one side when you press your toast down!”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your valuable comments about your Toaster from Tower. At Tower our customers comments are so important to us. Rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing. I have just used mine and it's brilliant. Compact and quiet and cooks beautifully.”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We loved reading your amazing comments - here at Tower HQ we think our Air Fryers are amazing too !!!! Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Very surprised at the quality and the ease of use of the air fryer also how easy it is to disassemble and clean with a simple wipe with a cloth so easy”

Helpful Report

Posted 1 year ago

Hello Sammy Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. At Tower we pride ourselves on delivering quality products at affordable prices supported by great Customer Service. If there is anything we can assist with moving forward we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,811 reviews