Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,863 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Real prompt delivery, happy so far”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words. Here at Tower our courier partners work so hard to ensure our customers receive their parcels safely. Many thanks Keith - Group Customer Services Manager

Posted 1 year ago

“The best product I've been purchased”

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Posted 1 year ago

Hello Elliot Many thanks for your 5 star comments about your Tower Kettle. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I'm very pleased with my Tower Air fryer. Particularly at it is made in Britain!”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments. I was delighted to read how pleased you were with your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Door switch to remove door for cleaning is extremely stiff, had to put wd40 on it to be able to remove it”

Helpful Report

Posted 1 year ago

Hello Many thanks for your valuable comments - here at Tower our customers comments mean so much to us. I was sorry to learn of the rare issue with your product - rest assured one of our Team will be in contact with you very soon Keith - Group Customer Services Manager

Posted 1 year ago

“I had a ninja airfryer (single 3.6l) and I asked santa for a new double. Omg it's absolutely gorgeous I cannot wait to cook with it!!”

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Posted 1 year ago

hello Shannon I was delighted to read your 5 star comments about receiving your new Tower Air Fryer from Santa. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“excellent product”

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Posted 1 year ago

Hi Leeanda Thanks for your 5 star comments - I was delighted to read your excellent comments. Rest assured our Customer Services Team are always available should you require any assistance in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Happy Christmas A gift from my daughters and I’m so happy breakfast never tasted so good”

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Posted 1 year ago

Hi Jenni Thanks for your 5 star review - here at Tower we love hearing from our customers. We hope you continue to cook great breakfasts in your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“So easy to use”

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Posted 1 year ago

Hello Thanks for your 5 star comments. It was so pleasing to read how easy your product is to use. Keith - Group Customer Services Manager

Posted 1 year ago

“Good object”

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Posted 1 year ago

Hello Eileen Thanks for your kind words about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“It’s very easy to work out how to use them. But this time I’m going to get insurance incase it breaks again.”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable review -we were so pleased to read your feedback about your Tower product. Please be assured our product is supported by a 12 month warranty so in the rare event that a fault occurs with your product you can contact our Customer Services Team who will be delighted top help. Keith - Group Customer Services Manager

Posted 1 year ago

“All good 👍”

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Posted 1 year ago

Hello Daniel Many thanks for your 5 star comments. I was so pleased to read everything was 'all good' with your Tower product. Rest assured if we can assist with anything in the future our Customer Services Team are always here to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use easy to clean”

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Posted 1 year ago

Hello June Many thanks for your kind words. Here at Tower we are very proud of our products - if you have any enquiries we can help with in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant microwave works very well 20L”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star comments about your Tower Microwave. Kindest regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent customer service. Friendly, polite and efficient. Spare part arrived within days. Very satisfied.”

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Posted 1 year ago

Hi Wendy Thanks for your wonderful comments. I was so pleased to read how our Customer Services Team helped with your recent enquiry and your spare part arrived safely. Rest assured our Customer Services Team are always available to help should you have any more enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Very good price and 4.2 lite capacity qnd just love ot”

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Posted 1 year ago

Hello William Many thanks for your kind words about your Tower product. Thanks for being such a great customer of ours. Keith - Group Customer Services Manager

Posted 1 year ago

“We have the Tower Vortex Vision 9L Dual Basket Air Fryer and find it versatile, reliable, easy to operate and clean.”

Helpful Report

Posted 1 year ago

Hi I was so thrilled to read your wonderful comments about your Tower Vortex Vision 9L Air Fryer. I do hope you visit our website again very soon to check out our fantastic range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“bloody brilliant xxxx”

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Posted 1 year ago

Hello Rosie Many thanks for your wonderful comments about your Tower product. Your review certainly made us smile :-) Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Tower has resolved my dispute with a satisfactory outcome. As I’m unable to edit or remove my previous review. My 2nd review to acknowledge and recommend Tower. I am a happy customer and would 100% purchase again. Thank you.”

Helpful Report

Posted 1 year ago

Hello Mrs Paton Many thanks for your kind review. Here at Tower our customers comments are so important to us and we always revisit these comments where we feel we could have improved on our initial response. I was delighted to read you gave us this opportunity and we resolved your enquiry in full. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the beautiful Rose Gold Tower Bin for my daughter as a Xmas present for her new home. It stated FREE bin bags with all bin purchases. I did not receive these so contacted Tower who I thought would just post them out to me. I was told I couldn't have these now as you have to buy them with the purchase. I never leave a negative review. I always contact the company to resolve the issue beforehand. However, I did contact them and they wouldn't send any out. Which is very disappointing to say the least. They were not helpful whatsoever and abrupt on the email.”

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Posted 1 year ago

“I have just got my kettle toaster bread bin canisters and utensil and cookie jar and I am over the moon with them”

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Posted 1 year ago

Hello Glenda, Many thanks for your wonderful comments and indeed your very valuable order. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.1 based on 5,863 reviews