Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,797 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got as a present, good family size. would recommend to family and friends”

Helpful Report

Posted 9 years ago

“got myself a 7 liter pressure cooker from argos its fantastic less mess than 4 pans”

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Posted 9 years ago

“got myself a 7 liter pressure cooker from argos its fantastic less mess than 4 pans”

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Posted 9 years ago

“Great product & value have 2 tower products both have been tip top.”

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Posted 9 years ago

“I received an egg boiler / poacher for Christmas, and found that it make my boiled eggs just like when I was little, perfect. It also produces brilliant omletts.”

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Posted 9 years ago

“Purchased a T17002 3 litre deep fat fryer. Fryers are notorious for clogging up with burnt fat after a period of time. Not a problem with this one as it comes apart for easy cleaning. Overall a fantastic bit of kit at a very good price.”

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Posted 9 years ago

“7 Litre pressure cooker. Great product. Instructions could be clearer e.g. make sure the written instrctions refer exactly to the parts page. Also, more recipes would be helpful to a pressure cooker novice.”

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Posted 9 years ago

“allok withme”

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Posted 9 years ago

“Ordered the tower microwave rice Steamer on the 2nd of December waited over a week for it to be delivered, sent 2 messages through there website with no reply made a phone and managed to speak to someone who said it will arrive in 5 working days. So I cancelled order and asked for a refund let's hope this doesn't take as long to get back. Will have second thoughts on ordering again poor customer service”

Helpful Report

Posted 9 years ago

Hi We're having a few problems with our emails being sent through the website I'm afraid. However, I have ensured this has been refunded this for you now and I am very very sorry for all inconvenience caused by this. Kind Regards Customer Services

Posted 9 years ago

“Air Fry product is very well built and so easy to use.”

Helpful Report

Posted 9 years ago

“Non existent customer service. Bought a 11 litre pressure cooker and using it for the first time found it would not come up to pressure. I found the problem it was a faulty gasket and tried phoning tower customer service which seems permanently unavailable. Next step I sent customer service a message using their messeging service and got no reply,and so tried again using the messeging service and yet again no reply. I have ordered a new gasket and hopefully it will arrive before Christmas. I know it's only a £5 part but a brand new pressure cooker should have not faults and a reply from customer service would have been nice.”

Helpful Report

Posted 9 years ago

Hi Colin! I'm really sorry you haven't received a response from us and I'm sorry that this has happened to your pressure cooker. With regards to your messages, I'm afraid we are experiencing a few technical difficulties with our email systems which we are getting looked in to with our IT department. I also apologise for you not getting through to us on the phone, did you leave a voicemail at all for us to call you back? We aim to answer our calls within 3-5 standard phone rings, so I will ensure this is fed back and looked in to. Please don't let this experience put you off, I can assure you that if you were to contact us again, your experience would be much more satisfactory.

Posted 9 years ago

“The pressure cooker is easy to use and does what it says on the packaging”

Helpful Report

Posted 9 years ago

“Really pretty and sturdy aluminum casserole and at great price. Very happy with my purchase!”

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Posted 9 years ago

“Bought a 11 litre pressure cooker as my other one was to small for my family. This one is excellent.”

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Posted 9 years ago

“Used our new air fryer a couple of times since we bought it a week ago,cooks really well and much faster than the actifry and doesn't smash the food up and I swear it tastes better, looking forward to cooking other foodstuffs in it . product quality is very good and well priced ,glad I didn't go and buy another actifry .I definitely recommend the Tower air fryer”

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Posted 9 years ago

“Really good price, established British brand. Looking forward to using my new pressure cooker!”

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Posted 9 years ago

“delivered on time price is very good quality seems to be good time will tell but cheap enough to replace anyway Thanks”

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Posted 9 years ago

“Love my toaster. Looks fab and easy to use. Good job again Tower”

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Posted 9 years ago

“Good value for money, excellent to have 3 year guarantee. Simple to operate and seems to work well. Good loud pinger when food cooked!”

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Posted 9 years ago

“recieved exceptional customer service and delighted with my product”

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Posted 9 years ago

Tower is rated 4.2 based on 5,797 reviews